Overview
Discover the best way to get feedback from your clients
Easy website annotations
Get clear, actionable feedback from your clients
Feedback on designs & deliverables
Discover the best way to get feedback from your clients
Actionable bug reports
Automatically capture the technical data to resolve bugs
Integrated kanban board
View and manage tasks in one place.
Video feedback 🎥
Record and share interactive feedback sessions.
Public feedback
Get feedback from all website visitors
Nissan's story
BugHerd helped radically reduce legacy forms of communication and bring processes into the present...
See for yourself how it can speed up
your website feedback process
Customer since
No. of bugs created
No. of BugHerd projects
No. of team members (+guests) using BugHerd
Globally recognised car brand Nissan Australia, utilise a leading web agency in conjunction with their internal Digital Marketing team for updates and creation of their many online assets.
The highly trafficked website requires regular and timely content. However, the communication funnel of updates, bugs and queries between the parties was cumbersome, slow and out of date.
The comms consisted of a combination of email trails, Jira tickets, WIP documents (in google and word formats), phone calls and far, far too much time.
Very occasionally, the conversation would devolve into screenshots of the website edited or scribbled upon in... Microsoft Paint.
It was time to streamline the process and bring it into present day...
BugHerd has become the main mode of communication between Nissan's Digital Marketing team and the authoring team at the agency.
Used for anything related to Nissan.com.au, they initially started using BugHerd to document user testing throughout the re-platform and redesign of the site. The product integrated seamlessly in as a way of eliminating emails.
Various business units take advantage of the streamlined process by requesting website changes that can be funnelled, tagged and tracked without having to clarify details. Daily updates on ticket progress give the right people a high-level view of the interactions between the team and the agency, and gives users relevant status info regarding their particular change request.
The time taken to report and fix issues has gone from days to minutes. A fact everyone in the Marketing Team can appreciate as a saviour to both communication headaches and the bottom line!
