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Overview

Discover the best way to get feedback from your clients

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Easy website annotations

Get clear, actionable feedback from your clients

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Feedback on designs & deliverables

Discover the best way to get feedback from your clients

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Actionable bug reports

Automatically capture the technical data to resolve bugs

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Integrated kanban board

View and manage tasks in one place.

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Video feedback 🎥

Record and share interactive feedback sessions.

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Public feedback

Get feedback from all website visitors

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Featuresnav dropdown
OverviewEasy website annotationsFeedback on designs & deliverables NEWActionable bug reportsIntegrated kanban boardVideo feedback 🎥Public feedback
Integrationsnav dropdown
All integrations (15)AsanaJiraTrelloLinearWordPressLambdaTestFirmaoMake
Pricing
Who BugHerd is fornav dropdown
Marketing agencies POPULARWeb development agencies POPULARIn-house teamsUAT testing POPULARWebsite feedback POPULARBug tracking POPULAROnline proofing NEWOnline Learning POPULAReCommerceCustomers stories
Blog
Help & Supportnav dropdown
Help DocsAPI DocsHow-To VideosContact usBook a DemoStatus
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Book a demo

BUG REPORTING IN JIRA

Combine BugHerd with Jira for the ultimate bug reporting tool

Jira is a very popular project management software and bug reporting tool. Adding BugHerd makes it easy for your clients and team to give feedback and create bug reports for websites and apps.
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Simplify visual feedback for your clients with BugHerd and boost your team reporting with Jira's powerful project management capability.👇 

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BugHerd explained in 30 seconds

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Simple, visual bug reporting from BugHerd + the power of Jira software

Both BugHerd and Jira can be described as a bug reporting tool. However, the way they're designed and who they're designed for differs radically. Learn more about how to use Jira software for resolving bugs, with the help of BugHerd.

BugHerd provides a simple way for your team and clients to track bugs and provide feedback on web projects. It has a point and click interface, making it easy for even non-technical users to master.

Even if you use Jira software as your main source of project management, BugHerd makes it very easy for anyone outside your team (particularly non jira users) to provide feedback without the need for a Jira account. Plus BugHerd makes it easy to resolve bugs and action feedback by providing the information you need for fixing bugs in the BugHerd task. Technical information such as the browser, operating System, even the element the feedback is attached to is captured in BugHerd.  Plus, all the relevant details can be easily turned into an issue in your Jira software. Same reported bugs, simply captured by BugHerd, but now in the jira workflow your development teams love.

So how can you use BugHerd as a simple bug reporting tool for your Jira software? To help out, we've answered the most commonly asked questions about tracking bugs through the bug life cycle using both BugHerd and Jira.

Trust me, it's different to what is there!
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Try BugHerd Now
Is Jira designed for Bug Tracking?
Jira software was originally designed for issue and bug tracking. Beloved by software engineers and development team, it has extended to become a management tool for work and projects. While Jira is still used for bug tracking and task management, it is increasingly popular for project management, product management and requirements and test case management. It's particularly useful for software development when working with Agile methodologies due to its configurability and customisation. Interestingly JIRA comes from the Japanese word "Gojira" which means Godzilla.
Is BugHerd a bug reporting tool?
Like Jira, BugHerd began as bug reporting software, but has shifted to being a website review and feedback tool. While Jira software can be a little overwhelming for those unfamiliar with it, BugHerd provides a simple intuitive point and click interface that requires no steep learning curve to use.
Where is the feedback sent?
BugHerd turns the feedback and bugs provided into tasks on a kanban style Task Board. Using the Task Board, you can sort, assign and track these bug tasks to completion.
What are the differences between Jira and BugHerd?
Developers describe BugHerd as “simple issue tracking for web developers”. It’s a layer over a website where bugs can be captured and managed without the reporter needing to include technical information such as their operating system or the browser they’re using. This simplicity makes it incredibly easy to use with clients who may or may not have the same technical appreciation as the web development team.

Jira helps “plan, track and release great software”. While it began life as a but reporting tool, it has evolved into a powerful work management tool for agile software development teams. It breaks sizable projects down into manageable chunks of work and helps development teams ship faster to customers. Entire projects work from early requirements through to test case management can be tracked and reported on using Jira.

Like a lot of powerful tools, it can be overwhelming to those who don’t use it frequently, and getting customers with little technical knowledge to report issues and bugs through a bug tracking software like Jira can be challenging. BugHerd can help with that challenge, it's the perfect bug tracking complement for Jira.
What do I need to install?
You need to have current plans for both Jira and BugHerd to integrate them. You will also need to have a project set up for BugHerd.

BugHerd is the ideal bug reporting too for Jira.
Can I integrate BugHerd with other existing tools?
BugHerd integrates natively with Jira, Asana, Trello, Slack, GitHub and Wordpress. Using Zapier or Integromat, you can integrate BugHerd with thousands of other tools too.
What information can be transferred between BugHerd and Jira?
Send tasks, along with all the technical information such as browser, operating system, element plus the screenshot from BugHerd to Jira.

You can also choose to sync comments and update statuses between BugHerd tasks and Jira issues.

Send feedback tasks from BugHerd to create a new Jira issue, or link tasks to an existing Jira issue.
Can I see the screenshot in Jira?
Yes. Integrating BugHerd with Jira means that the screenshot or video of the bug, along with all the other technical information will be sent to Jira from BugHerd.
Can I close tasks in Jira and have them close in BugHerd?
Yes. You can choose to close tasks in BugHerd when you close Jira bugs.
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How does turning a BugHerd bug report into a Jira Bug report help you?

1️⃣
As a website development agency, your development process to create issues and track bugs in Jira may be clear to your qa team and other team members. Clients may find Jira confusing for reporting bugs and providing feedback though. A Custom workflow that required fields like bug description or other Jira data can be overwhelming, especially for non-technical people.
2️⃣
With BugHerd you can forget about having to explain what information is required when reporting bugs, or what custom fields to fill. BugHerd takes care of capturing information you need to track bugs and resolve them. Information such as the page URL, the users o/s and browser. BugHerd even captures a screenshot or video of the bugs or a particular issue, so you have all the information you need.
3️⃣
Get your clients to create a bug using BugHerd, then automatically turn that reported bug into a Jira bug report. Same bug, but in the system your developers prefer for resolving bugs, without causing client confusion.
4️⃣
Sync BugHerd and Jira to keep the bug's status, and conversations back and forth around the bug up to date, regardless of which software you and your clients use.
5️⃣
Make User Acceptance testing stress-free for your clients by giving them a easy to use feedback and bug reporting tool like BugHerd, that automatically transfers their bugs and feedback into Jira for you.

Benefits and Advantages of using our Jira Bug Tracking Tool

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BugHerd makes reporting bugs easy, even for non-technical people.

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BugHerd captures the technical information that's usually manually entered into Jira.

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BugHerd screenshots are included in the Jira ticket for easy developer viewing.

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BugHerd integrates with your development team's existing Jira processes.

Integrate BugHerd with Jira in 3 easy steps

You don't need to know a line of code to be able to integrate BugHerd with Jira to create the ultimate Jira software bug tracking tool.

Simply connect your BugHerd project to your Jira project, choose an epic, if that's how you set up your bug tracking project, then select when and how your BugHerd tasks are sent to your Jira project.
Step 1:
Link your BugHerd project to Jira from the Integrations page in BugHerd.
Step 2:
Link your BugHerd project to your Jira project. You can also select to link to an epic in Jira.
Step 3:
Choose when and how you send BugHerd tasks to Jira, and what information you want updated and when. You're in control.

Switching to BugHerd is easy.
Just ask around.

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Sam Duncan 📱📏 🌱

@SamWPaquet

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"@bugherd where have you been all my life??
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We just migrated our bug tracking over from Asana and have at least halved our software testing time time🪳👏📈. "

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Ashley Groenveld

Project Manager

“I use BugHerd all day every day. It has sped up our implementation tenfold.”

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Sasha Shevelev

Webcoda Co-founder

"Before Bugherd, clients would try to send screenshots with scribbles we couldn't decipher or dozens of emails with issues we were often unable to recreate."

Read case study
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Mark B

Developer

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“A no-brainer purchase for any agency or development team.”

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Kate L

Director of Operations

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"Vital tool for our digital marketing agency.”

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Paul Tegall

Delivery Manager

"Loving BugHerd! It's making collecting feedback from non-tech users so much easier."

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Daniel Billingham

Senior Product Designer

“The ideal feedback and collaboration tool that supports the needs of clients, designers, project managers, and developers.”

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Chris S

CEO & Creative Director

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“Our clients LOVE it”

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Emily VonSydow

Web Development Director

“BugHerd probably saves us
at least 3-4hrs per week.”

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