BugHerd + Jira Integration

Q: Which Jira versions are supported by BugHerd?

BugHerd supports Jira Cloud and Jira Data Center integrations. Jira Service Management is not currently supported.

Q: Which BugHerd plans include Jira integration?

The Jira integration with two-way sync is available on BugHerd Premium and Enterprise plans.

Deep two-way sync your client feedback to Jira.

BugHerd makes sure client and stakeholder feedback is effortlessly transformed into Jira Issues with nothing getting lost in translation.

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Automatically create BugHerd tasks in Jira.

Update BugHerd status when completed in Jira.

Sync comments between Asana and Jira.

Jira is where development happens, but your client & stakeholders don’t want anything to do with it.

BugHerd makes sure client and stakeholder feedback is effortlessly transformed into Jira Issues with nothing getting lost in translation. Capture on-page feedback in BugHerd, complete with a screenshot, browser & OS data, and URL; and watch it appear in Jira as fully formed issues, already organised for your team.

BugHerd’s integration keeps comments, status changes, and updates synchronised both ways. So you can collaborate with clients safely inside BugHerd, while keeping your Jira board clean & focused for your Developers. No double entry. No copy-paste.

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How it works

Pin comments directly on live webpages

Teylor S

Chief of Operations

“A click and comment tool that has immensely helped our agency's workflow!”

Automatically capture a screenshot & browser details

Including browser version, operating system, page URL and the CSS selector.

Timothy O

Sr. Digital Experience Developerr

“Users can tag any portion of a site and quickly say what is wrong. They don't need to give us more information about their device, browser, URL, etc.”

Automatically create Jira issues

Or choose to push items only once they reach a specific BugHerd status (for example, Ready for Dev).

Deep two-way integration

Deep two-way integration between BugHerd and Jira keeps issues, comments and status updates aligned. So when an issue is completed in Jira, it’s automatically updated in BugHerd.

Integrate BugHerd with Jira in 3 easy steps

You don't need to know a line of code to be able to integrate BugHerd with Jira to create the ultimate Jira software bug tracking tool.

Simply connect your BugHerd project to your Jira project, choose an epic, if that's how you set up your bug tracking project, then select when and how your BugHerd tasks are sent to your Jira project.

View setup guide

1

Authorize access between your BugHerd and Jira accounts.

Go to your BugHerd project > Integrations tab – You can find this on the left menu of your project. Find Jira in the integrations tab and click 'Connect' to begin authorizing.

2

Connect your Jira project.

To do this, selecting your Jira domain, project and issue type.

3

Choose your desired workflow.

Complete the setup by enabling the workflows that make sense for you. You can automatically or manually send BugHerd tasks to Jira. The choice is yours.

Why web development teams love BugHerd and Jira together

Deep two-way integration

Ensures clients use BugHerd’s simple interface; while developers stay in Jira.

Works in all your website environments

From development through to production.

Visual feedback is pinned directly on the webpage

So everyone can see exactly where feedback or issues are. Avoiding duplicate feedback when collecting feedback from multiple clients or stakeholders.

Automatically captures a screenshot & browser details

Including browser version, operating system, page URL and the CSS selector and attaches it to the Jira Issue, so your developers have all the information they need to solve the issue, right there in Jira.

The all-in-one Kanban board

Designed for client-friendly & best practice UAT process.

No login required

No login required for clients & stakeholders to submit feedback.

Feedback deadlines

Feedback deadlines ensure clients & stakeholders submit their feedback on-time, avoiding that never-ending stream of last-minute feedback when your team is trying to wrap things up.

Simplified client project board & collaboration features

Ensure clients & stakeholders can track progress in real-time, add comments, and @mention folks; meaning less time spent keeping clients in the loop.

Frequently asked questions

So how can you use BugHerd as a simple website feedback tool with Jira? To help out, we've answered the most commonly asked questions.

Does BugHerd integrate with Jira?

Yes. The BugHerd + Jira integration connects client feedback, screenshots, and browser details directly into Jira as structured issues.

Does BugHerd support two-way sync with Jira?

Yes. The integration supports two-way sync, allowing comments and task status updates in Jira to reflect back in BugHerd automatically.

How do I setup the BugHerd to Jira integration?

Login to your BugHerd account and open any BugHerd Project. From the Integrations tab, click connect Jira, and follow the instructions to allow BugHerd to access your Jira Workspace. Once connected, you can configure the integration to suit your needs. For more information check out our support documentation.

How does BugHerd send feedback to Jira?

BugHerd creates Jira issues from feedback captured on live websites. Each task includes screenshots, URLs, OS and browser details, and element selectors for clear context.

Do clients need Jira access to report bugs?

No. Clients provide feedback in BugHerd, and it flows into Jira for developers to review and resolve.

Which Jira versions are supported by BugHerd?

BugHerd supports Jira Cloud and Jira Data Center integrations. Jira Service Management is not currently supported.

Which BugHerd plans include Jira integration?

The Jira integration with two-way sync is available on BugHerd Premium and Enterprise plans.

BugHerd + Jira Integration

Deep two-way sync your client feedback to Jira.

BugHerd makes sure client and stakeholder feedback is effortlessly transformed into Jira Issues with nothing getting lost in translation.

🤝

Automatically create BugHerd tasks in Jira.

Update BugHerd status when completed in Jira.

Sync comments between Asana and Jira.

Join 10,000+ companies, 350,000+ users across 172 countries.

Jira is where development happens, but your client & stakeholders don’t want anything to do with it.

How it works

Pin comments directly on live webpages

Teylor S

Automatically capture a screenshot & browser details

Timothy O

Automatically create Jira issues

Deep two-way integration

Integrate BugHerd with Jira in 3 easy steps

1

Authorize access between your BugHerd and Jira accounts.

2

Connect your Jira project.

3

Choose your desired workflow.

Why web development teams love BugHerd and Jira together

Deep two-way integration

Works in all your website environments

Visual feedback is pinned directly on the webpage

Automatically captures a screenshot & browser details

The all-in-one Kanban board

No login required

Feedback deadlines

Simplified client project board & collaboration features

Frequently asked questions

60-day money back guarantee.