BugHerd Visual Feedback Tool

Collect user feedback and bug reports quickly and easily.

BugHerd's visual feedback tool makes it easy to gather, manage and action user website feedback – all from one software.

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The BugHerd visual feedback tool speeds up the review process

Collect customer feedback effortlessly

Clients and team members provide feedback directly on the web pages as they go through them.

Keeping track of user feedback is simple

All feedback and bug reports are automatically routed as tasks to a Kanban-style board for easy management.

Essential technical data captured automatically

BugHerd captures and logs technical info such as browser, URL, OS and more for easy resolution.

Join 10,000+ companies, 350,000+ users across 172 countries.

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See BugHerd in action

BugHerd is the best visual feedback and bug tracking tool on the market. Simply click on the green dots to see how it works.

If you work on website development projects, then BugHerd is for you!

BugHerd is an all-in-one visual feedback tool and bug tracking tool designed for:

  • web designers
  • web developers and software teams
  • project managers
  • QA testers
  • marketing professionals
  • anyone involved in developing web pages

Website feedback management is made easy for your team and clients who can ditch the feedback forms and leave visual feedback directly onto the website they're reviewing, without ever leaving the browser or learning a complicated system.

For designers who need visual feedback, and project managers who manage the feedback process, BugHerd is a collaboration tool that makes it easy to collect visual feedback and manage the resolution process effectively, saving hours of wasted time in follow ups.

How BugHerd's visual feedback tool makes collecting feedback easy

The best visual feedback tools empower you to run your web projects on time and to budget.  BugHerd leads the pack with its visual feedback tool which completely streamlines the process of collecting and managing feedback.  Your team and stakeholders will love using it, and it will totally revolutionize the way you and your clients collaborate.

Users leave visual feedback on websites quickly and accurately every time

Instant, actionable feedback - that's what you get with BugHerd.  BugHerd is the only visual feedback tool that enables users to pin their feedback directly onto the specific section of a website.  BugHerd attaches a screenshot and bug report to every comment pinned right where the issue occurs on the page so it’s quick and easy for your team to resolve the issues.  BugHerd also offers screen recording functionality so when clients share feedback it's as accurate as possible.

Say goodbye to complicated email threads, spreadsheets and Word documents.  BugHerd greatly simplifies the project workflows and boosts collaboration.
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technical info captured with bugherd

Save hours of follow up time – collect feedback and technical data all at once

Automatically attached to every piece of client feedback is technical info such as the browser, operating system, exact website URL, screen resolution, and even the element where the problem occurs.  When you collect feedback it will also come with annotated screenshots and video recordings if the reviewer chooses to give video feedback.

This saves both your team and your clients time; eliminating any tedious back and forth, and making sure that everyone is on the same page.
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Manage customer feedback from a single location

All customer feedback automatically feeds into a user-friendly Kanban task board so you can easily keep track of it.  As you collect visual feedback it can be quickly prioritized and assigned to team members so you can effortlessly manage the pipeline of work. View your own list of tasks, or see the entire team's. 

BugHerd’s centralized task board will help you manage your web project efficiently and deliver customer satisfaction. 
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full suite of BugHerd integrations

Integration with popular project management tools and more

BugHerd connects seamlessly with a range of project management, web development, customer support and CRM tools such as Jira, Trello, Asana, Git Hub, Slack, Zapier and many more; ensuring smooth communication and collaboration across platforms.

Send as much or as little information as you desire between BugHerd and your existing project management tools to ensure swift resolution of feedback and bugs, and keep your projects moving.
See all integrations

Receive ongoing website feedback

Once a website goes live, you can continue to receive instant feedback and bug reports via BugHerd's Public Feedback Widget which lets you quickly and easily collect user feedback from general website visitors.
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How Lightspeed Development gathers great client feedback every time...

BugHerd users: 250+ | Customer since: 2012
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How Huebner Marketing wins web projects using BugHerd

BugHerd users: 140+ | Customer since: 2017
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More great BugHerd benefits

Minimal set up for a fast start

Get BugHerd's browser extension and start marking up web pages and providing design feedback faster.

Real time notifications

With BugHerd you can collect real time feedback and ensure that the right people are notified at the right time with real-time notifications. Your team will receive a notification when users provide feedback and the status of a task changes.  This way they'll never miss comments and the keep communication flowing.

User access

Choose who has access to what in BugHerd. Just want clients to leave feedback without seeing the task board? Can do. Need to have comments only between the team working on a task?  BugHerd allows you to adjust the visibility settings, enabling each team to concentrate on their specific project tasks.

Security and privacy

At BugHerd we take the privacy and security of our clients' data very seriously. We are committed to providing a secure environment and applying best practices to minimise risk. The platform is designed to protect your data from threats by applying security principles at every layer, while maintaining high performance.  

Read more about BugHerd's security.

Customise to suit

Custom workflows help streamline the way you and your team work; improving efficiency, enabling users to easily submit visual feedback, and ensuring that tasks are completed in a structured and organized way.
BugHerd’s custom workflows allow you to set up each project the way you want, adding the relevant team members and tailoring the sequences of tasks to suit your team’s preference.  You can even make BugHerd your own by adding your logo.

Switching to BugHerd is easy.
Just ask around.

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Angela T

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"We got out of spreadsheets and into a workflow that empowers development team members to work through bugs efficiently and everyone to have eyes on the progress.”

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Michelle T


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"My go-to tool for tracking bugs, edits, and getting a site through launch”

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Sam Duncan 📱📏 🌱


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"@bugherd where have you been all my life??

We just migrated our bug tracking over from Asana and have at least halved our software testing time time🪳👏📈. "

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Sasha Shevelev

Webcoda Co-founder

"Before Bugherd, clients would try to send screenshots with scribbles we couldn't decipher or dozens of emails with issues we were often unable to recreate."

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Mark B


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“A no-brainer purchase for any agency or development team.”

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Kate L

Director of Operations

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"Vital tool for our digital marketing agency.”

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Paul Tegall

Delivery Manager

"Loving BugHerd! It's making collecting feedback from non-tech users so much easier."

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Daniel Billingham

Senior Product Designer

“The ideal feedback and collaboration tool that supports the needs of clients, designers, project managers, and developers.”

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Chris S

CEO & Creative Director

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“Our clients LOVE it”

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Emily VonSydow

Web Development Director

“BugHerd probably saves us
at least 3-4hrs per week.”

Your questions answered about BugHerd and the visual feedback process.

What are visual feedback tools?
Visual feedback tools are designed to facilitate communication and collaboration around visual content. They enable users to provide feedback, comments, annotations, and suggestions directly on websites, images, designs, and other visual assets.

The top visual feedback tools also integrate with other software platforms in order to streamline workflows and make communication between users as efficient as possible.
How does BugHerd differ from other visual feedback tools?
When it comes to visual feedback software, BugHerd leads the way.  It's an all-in-one visual feedback tool that enables you to manage the feedback process from start to finish - quickly and easily.

BugHerd provides a simple and intuitive way for users to comment directly on the website, reducing communication gaps between teams and stakeholders. It's simpler to use than other feedback and bug tracking tools, and users can get up and running quickly and start annotating on a live website using virtual sticky notes which they pin directly on the element that needs to change.  No other visual feedback software offers that function.

BugHerd's easy to use interface makes it simple for both tech-savvy and non-tech savvy users alike to provide markups straight onto a web page.
Where is the feedback sent?
BugHerd turns the feedback provided into tasks on a Kanban-style task board. Using the Task Board, you can sort, assign and track tasks to completion.
How to give website design feedback with BugHerd.
1. Start a BugHerd free trial
2. Create a BugHerd 'project' for the website that you wish to track and receive feedback for
3. Install the BugHerd extension or add your project's Javascript snippet to your website
4. Invite your team and/or client(s) to your project to start giving feedback on your website
How do I invite others to a BugHerd project?
You can invite people to join your project to provide feedback and to help resolve feedback. BugHerd has two main user levels, members and guests. Members are able to view the Kanban-style Task Board and all the bugs and feedback reported. Guests are only able to provide feedback and respond to comments about bugs or feedback they’ve reported.
Can I create websites with BugHerd?
While BugHerd is great for providing and gathering visual feedback on websites, it is not a website creation tool.

Through BugHerd users can comment on website functionality which helps with the website creation process, but BugHerd is not a standalone website development tool.
What level of support does BugHerd provide?
BugHerd offers various support options, including demos, 1-1 training, email support, in-product help documentation, and video guides. Deluxe and Enterprise plans also include priority support for quicker issue resolution.
Is BugHerd free?
You can try BugHerd for free on a trial.
What is the pricing structure for BugHerd?
BugHerd offers different pricing plans to accommodate various team sizes and needs. You can find detailed information on the pricing page of the BugHerd website, including information on BugHerd's Enterprise plan which is designed for large projects.  BugHerd also includes a free trial. There are no limits on the number of projects or users that can be managed with BugHerd, ensuring scalability and adaptability.

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