BugHerd –
Website Feedback Tool

A good website feedback tool like BugHerd can help you manage direct customer feedback by providing one place for your team to collect feedback, and manage and resolve bug reports and feedback during the design and development of a website.

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60-day money back guarantee.

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Join 10,000+ companies, 350,000+ users across 172 countries.

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Here's three easy tips to good website feedback 👇

bugherd feedback pinned to webpage

Tip 1:

Instead of asking for customer feedback surveys and getting users to fill out feedback forms, make it easy by grabbing direct customer feedback on the page while your customer is interacting with it.

Tip 2:

Funnel the feedback data into a feedback portal or task board so you have one central location to manage it. No chance of losing insights, or missing important feedback.

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triaging feedback

Tip 3:

Triage the feedback data into bugs, feature requests, market research or user behavior to help highlight what needs immediate attention and what you can plan for future updates.

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BugHerd is a visual feedback tool that can help you collect different types of website feedback, including visual feedback (annotated screenshots), video feedback, and bugs via a feedback widget on your website. With a simple point and click, visitors can highlight the section of the website they want to leave feedback on and send it through. Best of all, BugHerd captures technical details, such as the browser and operating system they're using, so you can replicate issues easily.
Sign up to collect website feedback today

How do you collect customer feedback on your website?

BugHerd is the customer feedback tool that makes it easy for website visitors to let you know what they think of your web app or website. You can also choose to capture their email to close the feedback loop with them.

While collecting feedback from stakeholders during your design and development process, it's also useful to collect valuable customer feedback once the site is launched. Basically it boils down to asking the right people the right questions at the right time. So use the right website feedback software to help you implement any changes that come from collecting website feedback.

Are customers able to find what they need on the page? How do they feel about the website? How do users interact with your website? Forget targeted surveys or a complicated feedback form, BugHerd lets you collect user feedback from visitors to your website, using public feedback widgets.

Public feedback lets you gather customer feedback on the web pages as visitors interact with it without the need for website surveys. All visitors need to do is click a feedback button and leave their thoughts.

Start your visual feedback collection journey today!

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Using BugHerd as a website feedback tool is easy. Just ask around.

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Sam Duncan 📱📏 🌱

@SamWPaquet

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"@bugherd where have you been all my life??

We just migrated our bug tracking over from Asana and have at least halved our software testing time time🪳👏📈. "

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Ashley Groenveld

Project Manager

“I use BugHerd all day every day. It has sped up our implementation tenfold.”

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Sasha Shevelev

Webcoda Co-founder

"Before Bugherd, clients would try to send screenshots with scribbles we couldn't decipher or dozens of emails with issues we were often unable to recreate."

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Mark B

Developer

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“A no-brainer purchase for any agency or development team.”

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Kate L

Director of Operations

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"Vital tool for our digital marketing agency.”

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Paul Tegall

Delivery Manager

"Loving BugHerd! It's making collecting feedback from non-tech users so much easier."

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Daniel Billingham

Senior Product Designer

“The ideal feedback and collaboration tool that supports the needs of clients, designers, project managers, and developers.”

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Chris S

CEO & Creative Director

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“Our clients LOVE it”

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Emily VonSydow

Web Development Director

“BugHerd probably saves us
at least 3-4hrs per week.”

Frequently asked questions for our website feedback tool

What is a Website Feedback Tool?
A website feedback tool is a digital platform that enables users to report issues, share opinions, and provide suggestions on website usability and design. It's essential for capturing real-time user experiences, identifying problems, and gathering actionable insights to improve a website's overall performance.
How Can a Website Feedback Tool Help with Bug Tracking?
Website feedback tools, like BugHerd, offer specialized features for pinpointing and reporting bugs directly on the website. Users can easily mark areas of concern, allowing developers to see issues in context and resolve them more efficiently.
Why is User Feedback Important for Online Businesses and their brand?
User feedback is crucial for understanding customer needs and preferences. It helps in optimizing the user experience, increasing customer satisfaction, and guiding strategic decisions. Positive user experiences often lead to better brand perception and customer loyalty.

Actively collecting and implementing user feedback demonstrates a brand's commitment to customer satisfaction. It can significantly enhance a brand's reputation, as customers appreciate being heard and seeing their suggestions come to life.
What Unique Features Does BugHerd Offer?
BugHerd stands out with its intuitive interface and direct feedback capabilities. Unique features include:
Pinpoint Feedback: Users can directly pinpoint issues on a webpage.
Contextual Information: BugHerd captures essential technical details alongside feedback.
Collaboration Tools: Facilitates team collaboration with easy-to-use management features.
How Does BugHerd Enhance the Feedback Management Process?
BugHerd streamlines feedback management by simplifying the collection and analysis of user input. Its integrated tools ensure that feedback is organized, prioritized, and actionable, making it easier for teams to respond to user needs effectively.
Can BugHerd Benefit All Departments of a Business?
Absolutely. From marketing to product development, every department can leverage the insights gathered from BugHerd to improve their strategies and outputs. It fosters a holistic approach to website enhancement and customer satisfaction.
How Does BugHerd Simplify Analyzing Feedback?
BugHerd's automated tools make feedback analysis straightforward and efficient. With its ability to categorize and prioritize feedback, BugHerd helps teams focus on the most critical issues, ensuring timely and relevant responses to user needs.
What Sets BugHerd Apart in Terms of Customer Insights?
BugHerd's unique approach to collecting contextual feedback sets it apart. It not only gathers user opinions but also provides detailed information about the user's environment, helping teams understand and resolve issues more effectively.
How Does BugHerd Aid in Continuous Website Improvement?
By providing a clear, user-friendly interface for feedback collection and bug tracking, BugHerd encourages ongoing user engagement, leading to continuous insights and opportunities for website enhancement.
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