About Longhouse

Longhouse Branding & Marketing is a Canadian-based, full-service agency on a mission to help leaders stop drowning in to-do lists and start focusing on what really matters … whether that’s growing their team, supporting their community, or just getting more time for themselves.  

To-date Longhouse has worked with over 850 businesses and non-profits across Canada and the USA, generating more than $455 million in estimated client revenue across 92 industries.

They service a wide range of sectors, from government, professional services, and health, to law firms and trades businesses.  But their goal is always the same - to help clients look great and get seen online through smart branding, web design, and marketing.

At the heart of Longhouse is Keenan Beavis, the founder and CEO. Keenan is all about helping organizations thrive, and just happens to be Canada’s 2025 National Young Indigenous Entrepreneur of the Year; great recognition for all his ongoing hard work.

On the tech side, Austin Mallar, Longhouse’s CTO, keeps things running like a well-oiled machine. He leads the web and SEO teams and makes sure the agency stays ahead of the curve when it comes to tools and processes. 

Thanks to Austin’s systems-first approach and Keenan’s big-picture vision, Longhouse has earned a reputation for being fast, reliable, and easy to work with.

Together in 2022, Keenan and Austin co-authored the book,  Grow Your Business with SEO.  Keenan is currently finishing a comprehensive book on the topic of AI's equivalent to SEO, 'Artificial Intelligence Optimization' (AIO), highlighting his strategy 'AnswerMapping' as the way to have Large Language Models, AI Assistants and Generative Engines recommend your business as 'the answer'.  The book will be released later in 2025.

The Challenge

As a fast-growing agency working with over 850+ organizations, Longhouse faced a familiar challenge in web development: managing feedback from multiple stakeholders, especially in high-stakes projects with boards of directors and nonprofit collaborators.

Communicating design and development changes across large teams often led to unclear requests, delayed approvals, and time-consuming revisions. Traditional tools like Google Docs and email threads just weren’t cutting it.

“Clarity is one of our core values. We needed a better way to bridge the communication gap.”
^{Keenan Beavis}

The Solution

Enter BugHerd.

After months of client interviews revealed feedback communication as a major pain point, Longhouse implemented BugHerd in 2022 to streamline their website revision process and make sure their clients had the best experience possible during web development projects. 

By integrating BugHerd with tools like Slack and monday.com, Longhouse ensures every comment is captured, tracked, and actioned, making it easier than ever for all stakeholders to collaborate.

“BugHerd makes clients feel heard and respected.”
^{Keenan Beavis}

Longhouse actually measured their results after using BugHerd!

• 56% increase in client response time
• 88% reduction in time spent reconciling feedback
• 6 hours saved per project in managing revisions
• 2.5 weeks average project acceleration

“BugHerd has sped up delivery timelines by weeks and given our team more time to focus on creativity.”
^{Austin Mallar}

Stand-out Projects

Non-profit web development:

Métis Financial Corporation of British Columbia (MFCBC) is an Indigenous non-profit lending institution. Their primary goal was to design a new website that:

• Impresses visitors with a professional & visually appealing brand
• Implements custom features 
• Uses SEO and Generative AI Optimization (GAIO) best-practices

MFCBC’s web development project had many stakeholders so a key outcome for the organization was for their board of directors and team to be able to provide input easily. 

BugHerd was instrumental in the gathering of feedback across board members to ensure a professional, feature-rich site.

Health Care Web Design

Éyameth’ Health Centre is an Indigenous-led primary care facility that offers inclusive, wholistic healthcare that integrates Indigenous healing traditions with modern medical services. Their primary goal was to design a new website that:

• Reflects their identity 
• Educates the public about their wide range of integrated services 
• Supports community connection by providing information that is easy to navigate

Because this project involved multiple stakeholders, it was important that everyone had a voice throughout the process. 

Using BugHerd, stakeholders were able to easily provide real-time feedback on the site’s development, ensuring the final result reflected both community values and operational goals.

Law Firm Web Design

Dreyer & Associates is a women-led family law firm known for its compassionate, client-first approach and strong legal advocacy. Their goal was to create a website that:

• Establishes credibility with a clean, professional design tailored for the legal industry
• Maintained SEO and AI optimization during a critical transition from their aged domain that had established domain authority.
• Highlights their unique positioning as a women-led firm 
• Showcases their services and expertise 
• Builds trust with prospective clients 

With BugHerd, the Dreyer team was able to give direct feedback on design and content in real time, helping ensure the final site was both polished and true to their distinct voice and values.   BugHerd empowered the team to refine site content and design with real-time collaboration, driving a successful SEO-focused domain transition.

The Impact

Thanks to streamlined website feedback and smoother collaboration using BugHerd, Longhouse now delivers every project on time and on budget. The results speak for themselves:

• Named the #1 Fastest-Growing Marketing Agency in Canada (Clutch 100 Awards)
• Named the #1 Fastest-Growing Branding Agency in the World (Clutch 100 Awards)
• 142+ 5-star Google Reviews, making Longhouse the highest-rated agency in Vancouver
• CEO Keenan Beavis awarded 2025 National Young Indigenous Entrepreneur of the Year

“BugHerd is part of the reason we’ve grown 94.9% in the past year. It makes our workflows faster, smoother, and more enjoyable for everyone involved.” 
^{Austin Mallar}

Because of BugHerd’s comprehensive suite of software integrations, their client communication and internal workflows are sought out by clients all over the world and customer satisfaction is near perfect.  Tangibly, Longhouse is now known as the fastest-growing agency in Canada and the highest-rated marketing agency in Vancouver according to Google & Clutch.

Advice from Longhouse

If you’re dealing with slow feedback cycles, unclear revision requests, or endless back-and-forth, Keenan and Austin highly recommend giving BugHerd a try. It’s made a huge difference for their teams (especially on projects with lots of stakeholders) by making it easy to collect and act on client feedback quickly and clearly. 

With all the time you save on fixing the negative feedback loop in your revisions, you can reinvest that into adding more creativity and ‘wow’ factor to every website project.

Want to transform your website feedback process like Longhouse?

Start your free 7-day trial of BugHerd—no credit card required.

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