Get Accurate Feedback every time with BugHerd's Video Feedback Tool

Transform and speed up your review process with our video feedback tool

It’s the easy way to leave detailed feedback on websites, designs, animations, and anything else that’s difficult-to-describe with written words alone.

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BugHerd's video feedback tool makes the
feedback process quick and easy

Collect customer feedback & bug reports effortlessly

Clients can create video walkthroughs to give feedback and report bugs on a website, PDF or other document

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Keeping track of user feedback is simple

All feedback and bug reports are automatically routed as tasks to a Kanban-style board for easy management

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Essential technical data captured automatically

BugHerd captures and logs technical info such as browser, URL, OS and more for easy resolution

Join 10,000+ companies, 350,000+ users across 172 countries.

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How BugHerd's video feedback software speeds up the approval process

Creative teams love using BugHerd because it makes it easy to gather feedback from clients and other team members. It's the perfect tool for agencies, as well as e-commerce and SaaS businesses looking for accurate feedback from stakeholders.

The best video feedback tools empower you to run your projects on time and to budget.  BugHerd's review software stands out because it completely streamlines the process of collecting and managing feedback.  It will totally revolutionize your creative process and the way you and your clients collaborate.

Users leave video feedback quickly and accurately every time

BugHerd’s video and screen capture allows for more detailed feedback when reporting issues. Capture scrolling issues, unexpected results from roll over menus, or problems with hover menus that can’t be shown with screenshots alone.

Users can also add comments easily by pinning their feedback directly onto the specific section of a website, image or document.  BugHerd attaches a screenshot and bug report to every comment pinned right where it occurs on the page so it’s quick and easy for you and your team to resolve issues.  

Say goodbye to complicated email threads, spreadsheets and Word documents.  BugHerd greatly simplifies the project workflows and boosts collaboration.
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technical info captured with bugherd

Capture context with video and audio comments as well as user technical info

Capture the steps leading up to the issue. Include audio commentary to clearly explain issues and change requests. BugHerd then captures the user's technical data for easier replication and resolution by your dev team.

Automatically attached to every piece of client feedback is technical info like browser, operating system, exact website URL, screen resolution, and even the element where the problem occurs.

This saves both your team and your clients time; eliminating any tedious back and forth, and making sure that everyone is on the same page.

Everything your team needs to manage feedback and bug reports will be available in one integrated Kanban-style task board so that they can resolve them easily and keep the project moving.
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Short, clear video annotations

Keep your video feedback short and sharp with BugHerd’s handy 1 minute timer. Video captures are capped at 1 minute to ensure focus on the issue at hand. There’s no limit to the number of video captures you can create.

This enhances the accuracy of your feedback and bug reports, and makes it easy for project managers, designers and web developers to interpret and resolve.
feature - video feedback

How to capture video feedback with BugHerd

1

Click the video icon in the BugHerd sidebar. You’ll need to give permission for screen record and your microphone.

2

Once the screen is recording, simply interact with the website, pointing out any issues and changes required.

3

Stop recording and add any additional details to the task before saving it. Review your screen capture and audio by clicking on the pin.

Switching to BugHerd is easy.
Just ask around.

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Sam Duncan 📱📏 🌱

@SamWPaquet

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"@bugherd where have you been all my life??

We just migrated our bug tracking over from Asana and have at least halved our software testing time time🪳👏📈. "

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Ashley Groenveld

Project Manager

“I use BugHerd all day every day. It has sped up our implementation tenfold.”

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Sasha Shevelev

Webcoda Co-founder

"Before Bugherd, clients would try to send screenshots with scribbles we couldn't decipher or dozens of emails with issues we were often unable to recreate."

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Mark B

Developer

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“A no-brainer purchase for any agency or development team.”

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Kate L

Director of Operations

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"Vital tool for our digital marketing agency.”

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Paul Tegall

Delivery Manager

"Loving BugHerd! It's making collecting feedback from non-tech users so much easier."

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Daniel Billingham

Senior Product Designer

“The ideal feedback and collaboration tool that supports the needs of clients, designers, project managers, and developers.”

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Chris S

CEO & Creative Director

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“Our clients LOVE it”

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Emily VonSydow

Web Development Director

“BugHerd probably saves us
at least 3-4hrs per week.”

Your questions answered about BugHerd and the video feedback process

Take a look at the list of the frequently asked questions to get to know BugHerd better.

What are video feedback tools?

There are two main types of video feedback tools on the market which do different things:
  1. Video review software applications enable users to provide feedback on videos. This type of video proofing software is commonly used during video production and enables you to iterate on video projects and collaborate with stakeholders.
  2. Video feedback tools such as BugHerd enable the user to provide feedback via video on multiple types of files (eg. website, PDFs, images, Figma, and other documents), which greatly assists when the feedback is not straightforward and there are multi-step interactions. This dramatically increases the accuracy of the feedback and makes it easy for creative and marketing teams to understand what their stakeholders want.

What are the benefits of video feedback tools?

When it comes to the video production process, the most popular video feedback tools on the market make it easy for the user to review videos and mark up changes.  This can streamline the feedback process, reducing the potential for miscommunication and speeding up the iteration and revision process.  These tools help keep everyone on the same page and foster a more cohesive production process.

Tools such as BugHerd enable the user to provide feedback on multiple types of files.  They offer video feedback functionality to enhance accuracy and speed up the feedback process.   Instead of relying solely on written notes or verbal instructions, these types of video feedback tools enable stakeholders to convey their feedback visually which helps dramatically when streamlining processes.

BugHerd also offers real-time collaboration and centralized task management which is invaluable during the editing process.

How do I choose the right video feedback tool?

If you're working on video projects and looking at video editing tools, here's what to look at:  easy user interface which allows annotations and comments, as well as video playback options and integrations with other software you use, and that will support your agency's workflow.  Here is a list of some the most popular video editing tools on the market today
  • Adobe Premiere Pro
  • Final Cut Pro X (macOS)
  • DaVinci Resolve
  • iMovie (macOS)
  • Adobe Premiere Elements
  • WeVideo
  • Clipchamp
If you're wanting to provide and/or collect feedback on websites, PDFs, designs, Figmas, images, and other docs, then these are the features you need to consider:
  • User-friendly interface
  • Multiple ways of providing feedback:  click and pin annotations/comments, screen capture, video recording, image annotation
  • Automatic technical data capture
  • Centralized task management
  • Integration with the tools you use
  • High level of security
  • Support options
BugHerd supports all of these important features and offers a 14-day free trial.  Start free trial

What main features does BugHerd offer?

With BugHerd you can collect feedback and bug reports in many formats including video.  This helps makes project management for your creative team a breeze!   BugHerd enables you to annotate images and other file formats, and provides a more specialized and comprehensive solution for web development collaboration and feedback BugHerd offers customization options for markup styles, allowing users to personalize their annotations and highlights according to their preferences.
  • Simple point and click functionality so you can annotate easily
  • Easy tracking of annotations via a Kanban-style task board so you don't miss a thing
  • Automatic user tech data captured, saving you time
  • Integrates with other popular tools to increase efficiency and visibility
BugHerd's easy user interface makes it simple for both tech-savvy and non-tech savvy users alike to provide markups straight onto a web page without having to go through a steep learning curve to get up and running.

What other features does BugHerd offer?

Minimal set up for a fast start: Get BugHerd's browser extension and quickly get started providing feedback via video, annotations, screen capture, audio files, etc.

Real time notifications: With BugHerd you can collect real time feedback and ensure that the right people are notified at the right time with real-time notifications. Your team will receive a notification when users provide feedback and the status of a task changes.  This way they'll never miss comments and the keep communication flowing.

User access: Choose who has access to what in BugHerd. Just want clients to leave feedback without seeing the task board? Can do. Need to have comments only between the team working on a task?  BugHerd allows you to adjust the visibility settings, enabling each team to concentrate on their specific project tasks.

Security and privacy: At BugHerd we take the privacy and security of our clients' data very seriously. We are committed to providing a secure environment and applying best practices to minimise risk. The platform is designed to protect your data from threats by applying security principles at every layer, while maintaining high performance. Read more about BugHerd's security.

Customise to suit:  Custom workflows help streamline the way you and your team work; improving efficiency, enabling users to easily submit visual feedback, and ensuring that tasks are completed in a structured and organized way. 

BugHerd’s custom workflows allow you to set up each project the way you want, adding the relevant team members and tailoring the sequences of tasks to suit your team’s preference.  You can even make BugHerd your own by adding your logo.

Can I use BugHerd for free?

You can try BugHerd for free on a 14-day trial.  No credit card required.

After 14 days you can continue using BugHerd via one of our subscription plans.   BugHerd offers different pricing plans to accommodate various team sizes and needs. You can find detailed information on the pricing page of the BugHerd website, including information on BugHerd's Enterprise plan which is designed for large projects.  BugHerd also includes a free 14 day trial.

There are no limits on the number of projects or users that can be managed with BugHerd, ensuring scalability and adaptability.

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