BugHerd - the video feedback tool that makes it easy for your clients to leave feedback

Transform and speed up your website review process with our video feedback tool

Clients simply point, click and record their feedback whenever an issue is difficult-to-describe with written words alone. BugHerd saves the video recording, technical details and creates a task for your team to track.

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BugHerd explained in 30 seconds

With BugHerd feedback is effortless for your clients and you'll run better website projects

BugHerd is the world's leading website feedback tool that makes it easy for clients to leave feedback on websites. Unlike most other feedback tools, it's a complete, all-in-one website feedback solution, perfect for web development teams.

By replacing outdated methods like emails and spreadsheets, BugHerd provides a visual, intuitive platform where users can pin feedback directly onto a webpage.

Trusted by over 10,000 companies and 350,000 users across 172 countries, BugHerd helps teams collect, manage, and act on website feedback faster — streamlining collaboration between clients, designers, developers, and all other stakeholders.

In-context feedback

Forget about long email threads or confusing spreadsheets. Clients can create video walkthroughs to give feedback and report bugs on a website, PDF or other document.

Essential technical data captured automatically

With each feedback point, BugHerd captures technical details, like browser, operating system, exact URL and more. All the data you need to resolve bugs and feedback fast.

Task tracking and client collaboration

BugHerd’s integrated Kanban board transforms video feedback into trackable tasks. From there you can assign tasks to your team, prioritize issues, and track them to completion. BugHerd lets you easily manage all feedback from one central location.

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How BugHerd's video feedback software speeds up the approval process

Creative teams love using BugHerd because it makes it easy to gather feedback from clients and other team members. It's the perfect tool for agencies, as well as e-commerce and SaaS businesses looking for accurate feedback from stakeholders.

The best video feedback tools empower you to run your projects on time and to budget. BugHerd's review software stands out because it enables clients to capture feedback in a number of ways, including via video recording. This completely streamlines the process of collecting and managing feedback and speeds up the review process.

Video feedback in seconds

Users leave video feedback quickly and accurately every time

BugHerd’s video and screen capture allows for more detailed feedback when reporting issues. Capture scrolling issues, unexpected results from roll over menus, or problems with hover menus that can’t be shown with screenshots alone.

Users can also add comments easily by pinning their feedback directly onto the specific section of a website, image or document. BugHerd's attaches a screenshot and bug report to every comment pinned, right where it occurs on the page so it's quick and easy for you and your team to resolve issues.

Easy video feedback

Capture context with video & audio comments as well as user technical info

Capture the steps leading up to a website issue. Include audio commentary to clearly explain issues and change requests. BugHerd then captures the user's technical data for easier replication and resolution by your dev team.

Automatically attached to every piece of client feedback is technical info like browser, operating system, exact website URL, screen resolution, and even the element where the problem occurs.

This saves both your team and your clients time; eliminating any tedious back and forth, and making sure that everyone is on the same page.

Tech info at your fingertips

Easy task management

All feedback automatically flows into a simple Kanban task board so you can easily keep track of it. As you collect feedback it can be assigned to team members and prioritized so you can effortlessly manage the pipeline of work. View your own list of tasks, or see the entire team's. Clients are also able to view a version of the Kanban board so that they know how their project is tracking.

BugHerd's centralized task board will help you manage your web project efficiently and deliver customer satisfaction.

Easy task tracking with BugHerd

How to capture video feedback with BugHerd

1

Click the video icon in the BugHerd sidebar. You’ll need to give permission for screen record and your microphone.

2

Once the screen is recording, simply interact with the website, pointing out any issues and changes required.

3

Stop recording and add any additional details to the task before saving it. Review your screen capture and audio by clicking on the pin.

BugHerd vs other platforms

Visual website feedback collection

Annotate websites, PDFs & images

Feedback pinned on a web page, directly where issue occurs

Automatic screenshots captured

Automatic capture of user technical details

Capture feedback via video (included)

In-built task management board

Integrates with your favorite tools

Ongoing public feedback collection on websites

No login or account set up for clients

Unlimited projects on lower-tier plans

Unlimited clients users on lower-tier plans

Complete, all-in-one solution for capturing and managing feedback

BugHerd

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Your questions answered about BugHerd and the video feedback process

Take a look at the list of the frequently asked questions to get to know BugHerd better.

What is a video feedback tool?

A video feedback tool is used for different purposes, and there are two main types on the market which do different things:

Video review software applications enable users to provide feedback on videos. This type of video commenting tool is commonly used during video production and enables you to iterate on video projects and collaborate with stakeholders.
Video feedback tools such as BugHerd enable the user to provide precise feedback via a video and audio recording on multiple types of files (eg. websites, PDFs, images, Figma, and other documents), which greatly assists when the feedback is not straightforward and there are multi-step interactions. This dramatically increases the accuracy of the feedback and makes it easy for creative and marketing teams to understand what their stakeholders want.

How does video feedback improve the review process?

Video feedback speeds up the review process by visually demonstrating bugs, design issues, or user experience problems on websites or other documents. Instead of lengthy text explanations, videos show exactly what needs to be fixed, making it easier for creative teams and developers to implement feedback accurately and efficiently.

This streamlines the feedback process, reducing the potential for miscommunication and speeding up the iteration and revision process. These tools help keep everyone on the same page and foster a more cohesive production process.

Tools such as BugHerd enable the user to provide feedback on multiple types of files and enable users to record their feedback. It also acts as a project management tool as tasks automatically flow into a Kanban-style task board which can then be easily managed and actioned.

How do I choose the right video feedback tool?

Choosing the right video feedback tool is easy. If you're working on video projects and looking at video editing tools to change video content, look for an easy user interface which allows annotations and comments, as well as video playback options. Make sure it integrates with other software platforms that you use so that it supports your existing workflow. Here is a list of some the most popular tools that will help you with the video review process:

Adobe Premiere Pro
Final Cut Pro X (macOS)
DaVinci Resolve
iMovie (macOS)
Adobe Premiere Elements
WeVideo
Clipchamp

If you're wanting to provide and/or collect feedback on websites, PDFs, designs, Figmas, images, and other docs, and you want to users to be able to provide feedback via video recording, then these are the features you need to consider:

User-friendly interface
Multiple ways of providing feedback: click and pin annotations/comments, screen capture, video recording, image annotation
Automatic technical data capture
Centralized task management
Integration with the tools you use
High level of security
Support options

BugHerd supports all of these important features and offers a free trial so you can check them out. Start free trial

What main features does BugHerd offer?

BugHerd's main features include:

Simple point-click-comment functionality so you can leave feedback easily, including via video recording
Automatic user tech data captured, saving you time
Easy tracking of annotations via a Kanban-style task board so you don't miss a thing
Integration with other popular tools to increase efficiency and visibility

BugHerd enables users to leave time stamped feedback which makes project management a breeze as it helps with version control of websites and documents.

The BugHerd review tool allows teams to pin comments directly onto elements for clear and actionable insights. It enables you to annotate websites, images, PDFs and other file formats, and provides a more specialized and comprehensive solution for creative collaboration during website projects. It also offers customization options for markup styles, allowing users to personalize their annotations and highlights according to their preferences.

Can I use video feedback for design approvals?

Absolutely. BugHerd’s video review and annotation features help streamline the approval process by giving stakeholders and marketing teams the ability to point out exactly what needs to change before final approval. This makes creative collaboration faster and reduces miscommunication.

Send your client the review links for the pages you want feedback on, and all they have to do is just point, click and record a comment by hitting the Video Icon on the BugHerd side bar.

Who benefits most from using BugHerd’s video feedback tool?

BugHerd is ideal for anyone working web development projects including creative teams, marketing teams, web agencies, clients, and team members. Whether you need to collect feedback on visual content or report on website bugs, BugHerd will make the process easy and keep everyone aligned.

Does BugHerd offer a free plan?

You can try BugHerd for free by starting a 7-day free trial. No credit card required.

After the trial period, you can continue using BugHerd via one of our subscription plans. View BugHerd pricing plans.

How much does BugHerd cost?

BugHerd offers different pricing plans to accommodate various team sizes and needs. All BugHerd plans include unlimited reviewers and unlimited projects.

You'll find detailed information on the pricing page of the BugHerd website, including information on BugHerd's Custom Pricing which is designed for large projects.