“A no-brainer purchase for any agency or development team” – Mark B, Developer
BugHerd makes it simple to collect, organize and action website feedback and bug reports. You simply point, click and pin to leave website feedback which is then super easy to manage and resolve.
There are many website feedback and editing tools that claim to offer the functionality you need to speed up the review and approval process. However, the reality is that not all tools offer the flexibility and usability required. The right feedback tool needs to be intuitive and user-friendly for both technical and non-technical teams. But it needs to strike a balance between simplicity and powerful features that enable users to collect and manage feedback and bug reports quickly and efficiently.
And if you're an agency, the right feedback tool also needs to take into account that businesses grow and the platforms they use need to grow with them.
BugHerd is purpose-built for web development teams and offers an intuitive, user-friendly way to collect, organize, and act on client feedback. It stands out amongst all others as the best end-to-end solution for web design and web dev projects.
In this blog, we’ll dive deep into why BugHerd outshines Redpen as a feedback tool for web projects. It's a straightforward and simple tool to use, and your clients will love it!
BugHerd services website developers, project managers, web designers, as well as QA and UA testers. It fast tracks the collection, organization, and resolution of website feedback and bugs, and best of all, it's very easy to use. Stakeholders are able to provide feedback that is actionable, well-organized, and smoothly incorporated into your existing workflows so that you can deliver web projects that run smoothly and are delivered on time, and to budget. Key features include:
Watch BugHerd in action
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Redpen is used mostly by UX/UI designers as they rely heavily on visual feedback tools to refine design elements, user interfaces, and prototypes. Key features include:
With BugHerd onboarding is easy! Teams can get started quickly by either installing a browser extension or embedding a JavaScript snippet into their website.
And it's even easier for clients who can provide feedback without needing to create an account. Simply share the project link with them and they can start providing feedback immediately.
For teams, getting started with Redpen is simple. Install the browser extension for Chrome, Safari, or Edge, or use the desktop application for Mac or Windows. Clients can get started easily as they don't have to set up an account.
BugHerd makes it effortless to gather feedback and report bugs by allowing users to point, click, and pin their comments directly on the exact area they want to address. Feedback can be shared through comments, annotated screenshots, file uploads, or even video recordings to better demonstrate and reproduce bugs, when feedback is too hard to put into words. This feedback is automatically transformed into actionable tasks, helping teams achieve a streamlined feedback process while reducing the need for follow-ups.
Gathering website feedback with Redpen is simple, enabling users to clearly communicate their message. Users can capture screenshots or record their screen to highlight specific issues. They can annotate the visuals with comments or detailed notes to ensure their feedback is precise and actionable.
BugHerd captures feedback along with essential technical details like browser type, URL, operating system (eg Linux), and screen resolution—features web designers and developers truly appreciate. This functionality proves especially beneficial during the design, QA and UAT stages of web development, as it simplifies the collection and resolution of feedback, minimizing the need for extensive back-and-forth communication.
Redpen also captures user technical details with each feedback submission, providing valuable context for resolving any error. This includes data such as the user’s operating system, browser, screen size, etc.
BugHerd simplifies task and bug report management with its in-built Kanban-style task board, enabling teams to handle feedback seamlessly within the platform. Detailed bug reports are automatically converted into tasks, enriched with user feedback, screenshots, and critical metadata. The platform also allows duplicate tasks to be quickly removed, assigned to the appropriate team members or editors, and prioritized according to urgency.
Redpen does not include a built-in task management system. Instead, in order to manage tasks, you will need to connect to Jira, Azure DevOps, GitHub Issues, HubSpot, Slack, or other platforms.
For teams that use external tools to manage workflows, BugHerd offers seamless integrations with popular project management, customer service or CRM platforms such as Trello, ClickUp, Asana, GitHub, monday.com, Zapier, and many more, ensuring flexibility and compatibility with your existing processes.
As Redpen does not offer an in-built task management board, you will need to integrate with other platforms in order to manage feedback.
BugHerd provides excellent value with pricing starting at $41/month, offering unlimited projects and unlimited guests/clients at an affordable rate.
For agencies that are growing quickly, higher-tier plans are available, accommodating larger teams, offering advanced features and integrations, and providing additional storage.
You can explore BugHerd firsthand by starting a free trial—no credit card needed.
Redpen's Basic plan is free but as the name implies, it includes basic features; ie, there are limitations. The Standard plan, priced at $7.95 per user /per month, provides additional capabilities such as screen recording and enhanced diagnostics, but features are still limited. For larger organizations requiring more advanced features and customization, the Enterprise plan offers scalable options with pricing based on specific requirements.
While BugHerd and Redpen share several features, BugHerd stands out as the ultimate solution for web design and development teams seeking efficient website feedback and bug tracking.
Its user-friendly interface and built-in Kanban-style task board streamlines the process of turning website feedback into actionable tasks. Unlike Redpen, BugHerd goes a step further by automatically capturing detailed user metadata with every comment and screenshot, providing teams with all the context they need to resolve issues quickly and effectively.
BugHerd’s seamless integration with popular project management tools fosters better collaboration, ensuring that both teams and clients experience a smooth project workflow.
Discover how BugHerd can revolutionize your feedback process by starting a free trial (no credit card required) or booking a 1:1 demo with a BugHerd team member.
Trusted by thousands of companies worldwide, BugHerd accelerates the review and approval process while making it effortless for clients to provide feedback. It’s the tool your team needs for efficient, seamless website projects.
BugHerd shines as the best choice because it's specifically designed to meet the needs of web development and design teams. Its intuitive and user-friendly platform enables teams to effortlessly collect visual feedback directly on live websites.
BugHerd simplifies the feedback process by converting user input into actionable tasks, which are organized and managed through its built-in Kanban board. This makes it an ideal solution for teams seeking to streamline workflows.
Perfect for creative agencies, BugHerd excels at gathering and organizing design feedback for websites, PDFs, images, Figma files, and more. It speeds up the online review process, fosters collaboration, and ensures that feedback on creative projects is captured and acted upon effectively
BugHerd is not a full-scale project management tool but serves as an essential component in web development workflows. It simplifies the website review process by seamlessly integrating with popular tools like Asana, Trello, Jira, ClickUp, Basecamp, and GitHub. With its Zapier integration, BugHerd connects to hundreds of additional platforms, making it adaptable to various workflows. Explore its integrations to see how BugHerd can enhance your project management process.
BugHerd is an ideal tool for creative projects, streamlining collaboration and feedback on live websites and design prototypes. It allows designers and developers to gather input on web pages, PDFs, images, Figma files, and more, with clients using a simple point-and-click interface to leave detailed, visual comments.
Feedback is automatically converted into actionable tasks, enabling teams to efficiently manage revisions and the feedback process. Additionally, BugHerd captures technical details like screen resolution and browser information, aiding in troubleshooting and refining designs. By enhancing communication and task tracking, BugHerd keeps website design projects on schedule and aligned with client needs.
BugHerd offers a more robust, end-to-end solution for managing client feedback because it includes a built-in Kanban-style task management board, allowing teams to organize and prioritize feedback directly within the platform. In contrast, Redpen lacks an in-built task management system, requiring users to integrate with external tools like Jira or Trello to manage tasks.
Absolutely! BugHerd is designed to be accessible and affordable for any web agency as well as small teams. With plans starting at $41/month, which include access to all essential features and unlimited projects, BugHerd offers excellent value without compromising on functionality, making it the best Redpen alternative for teams focused on website feedback.
A free version of BugHerd is available via its 7-day free trial.
Start your free trial or view the BugHerd pricing plans
BugHerd’s bug reporting system is highly effective for QA and UAT processes, capturing screenshots, metadata, and user comments in a single step. This streamlined approach ensures that user feedback is quickly addressed, reducing the time needed to identify and resolve issues during web development.
BugHerd’s point & click design makes it easy to add website feedback right where you need it.
Capture the context your web development team needs with a simple click – including screenshot, video, browser info, OS, CSS selector and more.
Manage and fix bugs from start to completion, with no other software required.
If you're not satisfied within 60 days of purchase, contact us and we'll refund your subscription.
If you're not satisfied within 60 days of purchase, contact us and we'll refund your subscription.
But don't just take our word for it.
Customers love us.
4.8/5
4.7/5
4.5/5
5/5
8.7/10
Sam Duncan 📱📏 🌱
@SamWPaquet
"@bugherd where have you been all my life??
We just migrated our bug tracking over from Asana and have at least halved our software testing time🪳👏📈. "
Ashley Groenveld
Project Manager
“I use BugHerd all day every day. It has sped up our implementation tenfold.”
Sasha Shevelev
Webcoda Co-founder
"Before Bugherd, clients would try to send screenshots with scribbles we couldn't decipher or dozens of emails with issues we were often unable to recreate."
Mark B
Developer
“A no-brainer purchase for any agency or development team.”
Kate L
Director of Operations
"Vital tool for our digital marketing agency.”
Paul Tegall
Delivery Manager
"Loving BugHerd! It's making collecting feedback from non-tech users so much easier."
Daniel Billingham
Senior Product Designer
“The ideal feedback and collaboration tool that supports the needs of clients, designers, project managers, and developers.”
Chris S
CEO & Creative Director
“Our clients LOVE it”
Emily VonSydow
Web Development Director
“BugHerd probably saves us
at least 3-4hrs per week.”