UAT testing software

BugHerd is the best user acceptance testing tool for annotating issues on the website as you're viewing it. Best of all it works on all URLs, throughout the project life cycle. From your website testing environment through to the production environment. BugHerd makes user acceptance testing easy. 👇

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How BugHerd can help with user acceptance testing (UAT)

"User acceptance testing", "UAT" or "client review and sign off". However you refer to it, acceptance testing is an integral part of the website design and build process. After all, you've created a website for a client and you need to ensure that the website works the way they want, and is "fit for purpose".

Does it match what was requested in the brief? Does that site match the business requirements and business objectives? Using user acceptance testing software, such as BugHerd, makes this acceptance testing a lot smoother for your clients, project manager and development team.
BugHerd makes user acceptance testing easy, letting testing teams leave bugs and feedback on the website as they execute tests. BugHerd lets you, your team and your clients pin feedback to a specific element on the website, and automatically includes a screenshot or video of the page and issue. BugHerd also captures the technical information your team needs to resolve issues (like browser and operating system) and turns all the feedback and information into an actionable task.

Tasks are sent to BugHerd's kanban style task board, where your team can assign them for resolution and track them. All feedback captured in one central location.
hero image - traditional user acceptance testing vs using BugHerd
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Allison G


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"BugHerd is a no-brainer. It's a core tool of my job and I couldn't imagine the mess of testing and gathering feedback without it."

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Benefits of effective user acceptance testing

Good user acceptance testing ensures that the website you've built for your clients can handle all scenarios actual users are trying to accomplish when they visit the website.
It ensures visitors to the website will have no problems finding the information they need, performing any actions (like purchasing items, watching demos, working out if a certain business is the one for them) can be completed without a hitch.
User acceptance testing (UAT) ensures that the websites you build for clients are exactly what the client requested too. Anything you can do to make user acceptance testing (UAT) easier for your clients will go a long way to ensuring they have a great experience with your agency.
Using BugHerd as a user acceptance testing (UAT) tool simplifies a complex process for your clients by letting them simply point and click on their website to report any feedback and bugs.

User acceptance testing process.

Who performs user acceptance testing (UAT) for a website build?
While we've borrowed the term from the software development lifecycle, it's still a relevant stage in the business process of building a new company website. It's the stage where you and your clients make sure the website meets the acceptance criteria you agreed on. Here's where you can run tests to confirm if the website meets it's purpose? Does it do what we need it to do? Do our visitors find the information they need? Can we get user feedback?

A good place to start is with test case creation. What do you need to test? Break this plan into scenarios. Then follow the How to use BugHerd for Test Scenarios below to create a perfect testing process.

How to use BugHerd for test Scenarios

Sure, you can just let clients user acceptance test by randomly clicking through their new website. However, it's much easier if you agree and identify likely test scenarios and test cases before you begin. Once you've created a test plan, use BugHerd to create tasks around those uat test cases and assign them to a particular member of the testing team, or your client for end user testing.

Make sure the test cases and tasks are real world scenarios that reflect the way an end user would interact with the website. Say you've built an e-commerce stall - create uat test cases that cover what happens when a customer abandons their shopping cart, or tries to change an item. Creating user acceptance tests based on likely business processes means you're more likely to uncover any issues.

As the user acceptance testing is completed, any issues can be pinpointed easily using BugHerd, without the need for the tester to leave the website. Capture video for multi-step business processes, glitchy animations or simply pin the feedback to the page, right where the problem occurs. Let BugHerd capture the technical details like Operating system and browser and a screenshot to remove all vagueness from your feedback.
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How Bugherd integrates feedback and test data

BugHerd fits seamlessly into existing website or software testing processes you might already have.

Send the test results and any feedback from your user acceptance testing directly into Jira, Asana or your Trello board. BugHerd streamlines user acceptance testing by helping capturing any bugs or issues with the site, right where they happen. Pin any issues directly to the element on the page and BugHerd can capture unit testing information, like browser and operating system information plus a screenshot or video of the page with the issue.

Using BugHerd for UAT is easy.
Just ask around.

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Sam Duncan 📱📏 🌱


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"@bugherd where have you been all my life??

We just migrated our bug tracking over from Asana and have at least halved our software testing time time🪳👏📈. "

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Ashley Groenveld

Project Manager

“I use BugHerd all day every day. It has sped up our implementation tenfold.”

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Sasha Shevelev

Webcoda Co-founder

"Before Bugherd, clients would try to send screenshots with scribbles we couldn't decipher or dozens of emails with issues we were often unable to recreate."

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Mark B


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“A no-brainer purchase for any agency or development team.”

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Kate L

Director of Operations

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"Vital tool for our digital marketing agency.”

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Paul Tegall

Delivery Manager

"Loving BugHerd! It's making collecting feedback from non-tech users so much easier."

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Daniel Billingham

Senior Product Designer

“The ideal feedback and collaboration tool that supports the needs of clients, designers, project managers, and developers.”

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Chris S

CEO & Creative Director

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“Our clients LOVE it”

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Emily VonSydow

Web Development Director

“BugHerd probably saves us
at least 3-4hrs per week.”

Your questions answered about BugHerd, user acceptance testing and user acceptance testing tools.

Take a look at the list of the frequently asked questions (right) to get to know BugHerd better.

Do I need to install anything?
There’s two ways to set BugHerd up to get feedback on a website. You can embed a JavaScript snippet into the “head” of your website or you can install a browser extension to your preferred browser.
Where is the feedback sent?
BugHerd turns the feedback provided into tasks on a kanban style Task Board. Using the Task Board, you can sort, assign and track tasks to completion.
Is BugHerd free?
You’ll pay as little as $33/mo if you decide to keep it. However, you can ‘try before you buy’ for 14 days, without needing a credit card.

Only pay if you absolutely love it!

Plus, we give you an extra 60 days to change your mind, with a full money-back guarantee.
What is user acceptance testing software, and how does a feedback tool with annotation features enhance the UAT process?
User acceptance testing UAT software is designed for User Acceptance Testing, where end users evaluate the website, product or system before it goes live. A feedback tool with annotation capabilities allows users to provide detailed feedback by annotating directly on the software interface, making communication more effective and facilitating a smoother UAT process. BugHerd
Can BugHerd support collaboration among UAT testers during the testing phase?
Yes, the feedback tool promotes collaboration by enabling testers to annotate and comment on specific elements of the software. This fosters clear communication among team members, helping them discuss and resolve issues collaboratively, ultimately leading to a more efficient UAT testing phase.
How does the annotation feature of BugHerd improve the accuracy and specificity of bug reports in UAT testing?
The annotation feature allows testers to pinpoint and highlight specific areas within the UAT testing software, providing a visual representation of issues. This visual context enhances the accuracy and specificity of bug reports, making it easier for developers to understand and address the reported issues promptly.
Is it possible to track the history of annotations and feedback over different iterations of UAT testing?
Yes, a robust feedback tool should have version control or a history tracking feature. This allows users to review and compare annotations made during different UAT testing phases, aiding in tracking the progress of issue resolution and ensuring that feedback from previous iterations is considered in subsequent releases.
Can BugHerd integrate with other project management or bug-tracking systems used in UAT testing processes?
Integration capabilities are crucial for a feedback tool. Seamless integration with project management and bug tracking systems streamlines the workflow by automatically transferring annotated feedback into these systems. This ensures that all relevant stakeholders have access to the information they need and that issues are tracked and managed efficiently throughout the UAT testing process.
Is User acceptance testing the same as Beta testing or QA?
During the website development process, there can be many stages of testing and many different types of testing completed. Some like functional testing or system testing ensure that the website can handle the volumes of traffic required. Continuous testing throughout the development cycle is important, but there's certain testing once the site is built that's important too - primarily QA testing and user acceptance testing.

User acceptance testing differs from alpha testing or beta testing in who conducts the testing. User acceptance testing is normally done by business users, while alpha and beta testing is done by end users.

QA or quality assurance testing is usually the first type of testing conducted once a website is built. It differs from user acceptance testing in that it's primarily to ensure that there are no broken links, typos, problems with navigation bars and the like. In the software development cycle QA includes regression testing, which is testing that a new feature hasn't broken other parts of the product.
When does Acceptance testing or User Acceptance testing, UAT occur in a website build?
User acceptance testing most commonly occurs after QA testing is completed. Unlike QA, uat is more concerned with the does the website fit the requirements or reasons for being built. Does it fit the business requirements?
UAT, User Acceptance Testing or UAT Testing - is there any difference?
No, User Acceptance testing, UAT and UAT testing are all different ways to talk about the same thing. UAT is short for user acceptance testing. "UAT testing" is a bit like saying PIN number or ATM machine. Adding the word testing to UAT to make it UAT testing is not necessary.
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