BugHerd - the UAT Testing Software that makes it easy for clients to leave feedback.

Effortless feedback. Happier clients. Better websites projects.

Let clients simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track.

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Get web development projects done faster within budget + time + scope.

Direct, in-context feedback on web pages

Forget about long email threads or confusing spreadsheets. With BugHerd, your clients can simply click and comment directly on the website as they review it, ensuring precise feedback on design, functionality, and content.

Automatic capture of technical information

BugHerd captures a screenshot or video with each pin left on the website, plus technical details, like browser, operating system, exact URL and more. All the data you need to resolve bugs and feedback fast.

Streamlined task management

BugHerd’s integrated Kanban board transforms client feedback on websites into trackable tasks. Assign tasks to your team, prioritize issues, and track them to completion. BugHerd lets you easily manage website feedback, from one central location.

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Make UAT easy for your clients and your team

Delivering an exceptional customer experience relies on using a feedback tool that makes it effortless for your clients and your team to provide you with feedback. User acceptance testing, UAT or client review and sign off (however you refer to it) is an integral part of the website design and build process. After all, you've created a website for a client and you need to ensure that the website works the way they want, and is 'fit for purpose'.

BugHerd is the best user acceptance testing tool for annotating issues on a website, especially during the website QA stage of a project. Best of all it works on all browsers and platforms. From your website testing environment through to the production environment, BugHerd makes user acceptance testing easy.

To compare leading UAT solutions and which teams they're best suited for, explore our guide to the Best 21 UAT Testing Software Platforms.

hero image - traditional user acceptance testing vs using BugHerd

Allison G

"BugHerd is a no-brainer. It's a core tool of my job and I couldn't imagine the mess of testing and gathering feedback without it."

Get in-context website feedback - every time

Collect feedback in a timely and actionable way! With BugHerd, your clients and your team are able to annotate directly on a website and provide feedback via comments, annotated screenshots, video and even attach a document. This makes the UAT process quick, and keeps your web projects moving along.

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Clients just point, click and pin their feedback

Forget about long email threads or confusing spreadsheets. With BugHerd, clients can simply click and comment directly on a website as they review it, ensuring precise feedback on design, functionality, and content.

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Automatic capture of technical information

BugHerd automatically captures a screenshot with each pin, plus technical details, like browser, operating system, exact URL, screen resolution, and more. All the data you need to resolve bugs and feedback fast.

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Track every task and don't miss a thing

BugHerd makes user acceptance testing easy, enabling clients and internal testing teams to leave bugs and feedback on a website as they execute tests. Each point of feedback gets turned into a trackable task that automatically populates an in-built Kanban-style project board. Tasks can then be easily prioritized and assigned to team members for actioning.

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BugHerd MCP: Your AI reads every task, triages and acts on it

BugHerd MCP connects your AI agent (Claude Code, Cursor, ChatGPT, VS Code, Windsurf, Codex & more) directly to your BugHerd projects, tasks, and client feedback.

Your AI reads every client comment, screenshot, recording, URL, and full context – making any changes right in your codebase, CMS or design tool.

Read task context: get_task_details
List tasks by project, assignee, or across all projects: list_project_tasks · list_my_tasks · list_all_tasks
Mark done, reassign, reprioritize, update severity or due date: update_task\
Post fix summaries, analysis, or client updates into the task thread: add_comment
Create new tasks, projects, or update project settings: create_task · create_project · update_project

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BugHerd integrates with tools you already use

BugHerd fits seamlessly into existing website or software testing processes you might already have. ‍It streamlines user acceptance testing by helping to capture any bugs, issues or test data within a website, right where they happen.

Send the test results and any feedback from your user acceptance testing directly into platforms that BugHerd integrates with such as ClickUp, monday.com, Jira, Asana, Trello, MS Teams, Slack, and many more.

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How to use BugHerd for Test Scenarios

Sure, you can just let clients user acceptance test by randomly clicking through their new website. However, it's much easier if you agree and identify likely test scenarios and test cases before you begin. Once you've created a test plan, use BugHerd to create tasks around those UAT test cases and assign them to a particular member of the testing team, or your client for end user testing.

Make sure the test cases and tasks are real world scenarios that reflect the way an end user would interact with the website. Say you've built an e-commerce stall - create UAT test cases that cover what happens when a customer abandons their shopping cart, or tries to change an item. Creating user acceptance tests based on likely business processes means you're more likely to uncover any issues.

As the user acceptance testing is completed, any issues can be pinpointed easily using BugHerd, without the need for the tester to leave the website. Capture video for multi-step business processes, glitchy animations or simply pin the feedback to the page, right where the problem occurs. Let BugHerd capture the technical details like Operating system and browser and a screenshot to remove all vagueness from your feedback.

Benefits of effective user acceptance testing

Good user acceptance testing ensures that the website you've built for your clients can handle all scenarios actual users are trying to accomplish when they visit the website. It ensures visitors to the website will have no problems finding the information they need, performing any actions (like purchasing items, watching demos, working out if a certain business is the one for them) can be completed without a hitch.

User acceptance testing (UAT) ensures that the websites you build for clients are exactly what the client requested too. Anything you can do to make user acceptance testing (UAT) easier for your clients will go a long way to ensuring they have a great experience with your agency. Using BugHerd as a user acceptance testing (UAT) tool simplifies a complex process for your clients by letting them simply point and click on their website to report any feedback and bugs.

User Acceptance Testing Process

Who performs user acceptance testing (UAT) for a website build? While we've borrowed the term from the software development lifecycle, it's still a relevant stage in the business process of building a new company website. It's the stage where you and your clients make sure the website meets the acceptance criteria you agreed on. Here's where you can run your UAT test plan to confirm if the website meets it's purpose. Does it do what we need it to do? Do our visitors find the information they need? Can we get user feedback?

A good place to start is with test case creation. What do you need to test? Break and identify test scenarios in this plan. Then follow the How to use BugHerd for Test Scenarios below to create a perfect testing process.
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New to User Acceptance Testing?

If you'd like to learn more about the UAT process before choosing a tool, read our Complete Guide to User Acceptance. It covers what UAT is, the different types of acceptance testing, best practices, common mistakes to avoid, and how to run a successful UAT process from start to finish.

image of people giving feedback over the shoulder

Your questions answered about BugHerd, user acceptance testing and user acceptance testing tools.

Take a look at the list of the frequently asked questions (right) to get to know BugHerd better.

Do I need to install anything?

There’s two ways to set BugHerd up to get feedback on a website. You can embed a JavaScript snippet into the “head” of your website or you can install a browser extension to your preferred browser.

Where is the feedback sent?

BugHerd turns the feedback provided into tasks on a kanban style Task Board. Using the Task Board, you can sort, assign and track tasks to completion.

Is BugHerd free?

You’ll pay as little as $42/month if you decide to keep it. However, you can ‘try before you buy’ on a free trial period, without needing a credit card.
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Only pay if you absolutely love it!
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Plus, we give you an extra 60 days to change your mind, with a full money-back guarantee.

What is user acceptance testing software, and how does a feedback tool with annotation features enhance the UAT process?

UAT software is designed for User Acceptance Testing, where end users evaluate the website, product or system before it goes live. A feedback tool with annotation capabilities allows users to provide detailed feedback by annotating directly on the software interface/website, making communication more effective and facilitating a smoother UAT process.

Can BugHerd support collaboration among UAT testers during the testing phase?

Yes, the feedback tool promotes collaboration by enabling testers to annotate and comment on specific elements of the software. This fosters clear communication among team members, helping them discuss and resolve issues collaboratively, ultimately leading to more efficient UAT testing.

How does the annotation feature of BugHerd improve the accuracy and bug reports in UAT testing?

The annotation feature allows testers to pinpoint and highlight specific areas within the UAT testing software, providing a visual representation of issues. This visual context enhances the accuracy of bug reports, making it easier for developers to understand and promptly address the issues reported.

Is it possible to track the history of annotations and feedback over different iterations of UAT testing?

Yes, a robust feedback tool such as BugHerd has a version control or a history tracking feature. This allows users to review and compare annotations made during different UAT testing phases, aiding in tracking the progress of issue resolution and ensuring that feedback from previous iterations is considered in subsequent releases.

Can BugHerd integrate with other project management or bug-tracking systems used in UAT testing processes?

Integration capabilities are crucial for a feedback tool. Seamless integration with project management and bug tracking systems streamlines the workflow by automatically transferring annotated feedback into these systems. This ensures that all relevant stakeholders have access to the information they need and that issues are tracked and managed efficiently throughout the UAT testing process.

Is User Acceptance Testing the same as Beta testing or QA?

During the website development process there can be many stages of testing and many different types of testing completed. Functional testing or system testing ensure that the website can handle the volumes of traffic required. Continuous testing throughout the development cycle is important, but there's certain testing once the site is built that's important too - primarily QA testing and user acceptance testing.

User acceptance testing differs from alpha testing or beta testing in terms of who conducts the testing. User acceptance testing is normally done by business users, while alpha and beta testing is done by end users.

QA or quality assurance testing is usually the first type of testing conducted once a website is built. It differs from user acceptance testing in that it's primarily to ensure that there are no broken links, typos, problems with navigation bars, etc. In the software development cycle QA includes regression testing, which is testing that a new feature hasn't broken other parts of the product.

When does Acceptance testing or User Acceptance testing, UAT occur in a website build?

User acceptance testing most commonly occurs after QA testing is completed. Unlike QA, UAT is more concerned with making sure that the website fits the requirements or reasons for being built.

UAT, User Acceptance Testing or UAT Testing - is there any difference?

"UAT" and "User Acceptance Testing" (or "UAT Testing") essentially refer to the same process: the final phase of testing in software development to ensure that a system meets the requirements and expectations of its end-users. While the terms "UAT" and "User Acceptance Testing" are often used interchangeably, "UAT Testing" explicitly highlights the testing aspect of the process. In practice, both terms are widely understood to refer to the same essential activity.

60-day money back guarantee.

If you're not satisfied within 60 days of purchase, contact us and we'll refund your subscription.

Continue with Google

Or sign up with email

BugHerd - the UAT Testing Software that makes it easy for clients to leave feedback.

Effortless feedback. Happier clients. Better websites projects.

Let clients simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track.

Get web development projects done faster within budget + time + scope.

Direct, in-context feedback on web pages

Automatic capture of technical information

Streamlined task management

Join 10,000+ companies, 350,000+ users across 172 countries.

Make UAT easy for your clients and your team

Allison G

Get in-context website feedback - every time

Clients just point, click and pin their feedback

Automatic capture of technical information

Track every task and don't miss a thing

BugHerd MCP: Your AI reads every task, triages and acts on it

BugHerd integrates with tools you already use

Watch BugHerd in action

How to use BugHerd for Test Scenarios

Benefits of effective user acceptance testing

User Acceptance Testing Process

New to User Acceptance Testing?

Using BugHerd is easy but don't just take our word for it. Just ask around.

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Your questions answered about BugHerd, user acceptance testing and user acceptance testing tools.

Do I need to install anything?

Where is the feedback sent?

Is BugHerd free?

What is user acceptance testing software, and how does a feedback tool with annotation features enhance the UAT process?

Can BugHerd support collaboration among UAT testers during the testing phase?

How does the annotation feature of BugHerd improve the accuracy and bug reports in UAT testing?

Is it possible to track the history of annotations and feedback over different iterations of UAT testing?

Can BugHerd integrate with other project management or bug-tracking systems used in UAT testing processes?

Is User Acceptance Testing the same as Beta testing or QA?

When does Acceptance testing or User Acceptance testing, UAT occur in a website build?

UAT, User Acceptance Testing or UAT Testing - is there any difference?

60-day money back guarantee.