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Overview

Discover the best way to get feedback from your clients

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Easy website annotations

Get clear, actionable feedback from your clients

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Client collaboration NEW

Work smarter with clients on all projects

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Feedback on designs & deliverables

Discover the best way to get feedback from your clients

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Actionable bug reports

Automatically capture the technical data to resolve bugs

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Integrated kanban board

View and manage tasks in one place

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Video feedback 🎥

Record and share interactive feedback sessions

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Public feedback

Get feedback from all website visitors

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OverviewEasy website annotationsClient collaboration NEWFeedback on designs & deliverablesActionable bug reportsIntegrated kanban boardVideo feedback 🎥Public feedback
Integrationsnav dropdown
All integrations (20)AsanaClickUpMonday.comTrelloProductive NEWSlackMS Teams NEWJiraLinearFullStoryLogRocketGitHubLambdaTestHarvestTime DoctorDrupalWordPressFirmaoMakeZapier
Pricing
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Book a demo

BugHerd is the UAT Testing Software of Choice

Transform UAT chaos into project clarity with BugHerd.

Collect, manage and action UAT all from one location.

Start your free trial
Have questions about BugHerd? Book a demo.
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No credit card required.

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BugHerd explained in 30 seconds

BugHerd is the UAT tool for all your web projects

Direct feedback on web pages

Forget about long email threads or confusing spreadsheets. With BugHerd, your clients can simply click and comment directly on the website as they review it, ensuring precise feedback on design, functionality, and content.

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Automatic capture of technical information

BugHerd captures a screenshot or video with each pin left on the website, plus technical details, like browser, operating system, exact URL and more. All the data you need to resolve bugs and feedback fast.

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Streamlined task management

BugHerd’s integrated Kanban board transforms client feedback on websites into trackable tasks. Assign tasks to your team, prioritize issues, and track them to completion. BugHerd lets you easily manage website feedback, from one central location.

Join 10,000+ companies, 350,000+ users across 172 countries.

See what they have to say about us
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Make it easy to collect feedback on your website

Delivering an exceptional customer experience relies on gathering valuable feedback seamlessly so your team can resolve the bugs. User acceptance testing, UAT or Client review and sign off; however you refer to it, acceptance testing is an integral part of the website design and build process. After all, you've created a website for a client and you need to ensure that the website works the way they want, and is 'fit for purpose'.

BugHerd is the best user acceptance testing tool for annotating issues on the website as you're viewing it. Best of all it works on all URLs, throughout the project life cycle. From your website testing environment through to the production environment. BugHerd makes user acceptance testing easy.
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Allison G

 

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"BugHerd is a no-brainer. It's a core tool of my job and I couldn't imagine the mess of testing and gathering feedback without it."

Direct feedback on web pages

Forget about long email threads or confusing spreadsheets. With BugHerd, clients can simply click and comment directly on the website as they review it, ensuring precise feedback on design, functionality, and content.
hero image of BugHerd feedback
technical info captured with bugherd

Automatic capture of technical information

BugHerd captures a screenshot or video with each pin, plus technical details, like browser, operating system, exact URL and more. All the data you need to resolve bugs and feedback fast.

BugHerd speeds up user acceptance testing (UAT)

BugHerd makes user acceptance testing easy, letting testing teams leave bugs and feedback on the website as they execute tests. BugHerd lets you, your team and your clients pin feedback to a specific element on the website, and automatically includes a screenshot or video of the page and issue.
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Watch BugHerd in action

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How BugHerd integrates feedback and test data

BugHerd fits seamlessly into existing website or software testing processes you might already have.

‍Send the test results and any feedback from your user acceptance testing directly into Jira, Asana or your Trello board.

BugHerd streamlines user acceptance testing by helping capturing any bugs or issues with the site, right where they happen. Pin any issues directly to the element on the page and BugHerd can capture unit testing information, like browser and operating system information plus a screenshot or video of the page with the issue.
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How to use BugHerd for Test Scenarios

Sure, you can just let clients user acceptance test by randomly clicking through their new website. However, it's much easier if you agree and identify likely test scenarios and test cases before you begin. Once you've created a test plan, use BugHerd to create tasks around those UAT test cases and assign them to a particular member of the testing team, or your client for end user testing.

Make sure the test cases and tasks are real world scenarios that reflect the way an end user would interact with the website. Say you've built an e-commerce stall - create UAT test cases that cover what happens when a customer abandons their shopping cart, or tries to change an item. Creating user acceptance tests based on likely business processes means you're more likely to uncover any issues.

As the user acceptance testing is completed, any issues can be pinpointed easily using BugHerd, without the need for the tester to leave the website. Capture video for multi-step business processes, glitchy animations or simply pin the feedback to the page, right where the problem occurs. Let BugHerd capture the technical details like Operating system and browser and a screenshot to remove all vagueness from your feedback.

Benefits of effective user acceptance testing

Good user acceptance testing ensures that the website you've built for your clients can handle all scenarios actual users are trying to accomplish when they visit the website. It ensures visitors to the website will have no problems finding the information they need, performing any actions (like purchasing items, watching demos, working out if a certain business is the one for them) can be completed without a hitch.

User acceptance testing (UAT) ensures that the websites you build for clients are exactly what the client requested too. Anything you can do to make user acceptance testing (UAT) easier for your clients will go a long way to ensuring they have a great experience with your agency. Using BugHerd as a user acceptance testing (UAT) tool simplifies a complex process for your clients by letting them simply point and click on their website to report any feedback and bugs.

User Acceptance Testing Process

Who performs user acceptance testing (UAT) for a website build? While we've borrowed the term from the software development lifecycle, it's still a relevant stage in the business process of building a new company website. It's the stage where you and your clients make sure the website meets the acceptance criteria you agreed on. Here's where you can run your UAT test plan to confirm if the website meets it's purpose. Does it do what we need it to do? Do our visitors find the information they need? Can we get user feedback?

A good place to start is with test case creation. What do you need to test? Break and identify test scenarios in this plan. Then follow the How to use BugHerd for Test Scenarios below to create a perfect testing process.
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But don't just take our word for it.
Customers love us.

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Sam Duncan 📱📏 🌱

@SamWPaquet

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"@bugherd where have you been all my life??
‍
We just migrated our bug tracking over from Asana and have at least halved our software testing time🪳👏📈. "

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Ashley Groenveld

Project Manager

“I use BugHerd all day every day. It has sped up our implementation tenfold.”

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Sasha Shevelev

Webcoda Co-founder

"Before Bugherd, clients would try to send screenshots with scribbles we couldn't decipher or dozens of emails with issues we were often unable to recreate."

Read case study
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Mark B

Developer

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“A no-brainer purchase for any agency or development team.”

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Kate L

Director of Operations

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"Vital tool for our digital marketing agency.”

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Paul Tegall

Delivery Manager

"Loving BugHerd! It's making collecting feedback from non-tech users so much easier."

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Daniel Billingham

Senior Product Designer

“The ideal feedback and collaboration tool that supports the needs of clients, designers, project managers, and developers.”

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Chris S

CEO & Creative Director

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“Our clients LOVE it”

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Emily VonSydow

Web Development Director

“BugHerd probably saves us
at least 3-4hrs per week.”

Customers love us.

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But don't just take our word for it. Check out our awards and what our customers are saying.
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High Performer Winter 2023
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High User Adoption Winter 2023
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BugTracking High Performer 2022
G2
Product Management High Performer 2022
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Users love us
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Best Ease of Use 2021
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Front Runners 2021: Bug Tracking
GARTNER: SOFTWARE ADVICE
Category Leaders 2021:Bug Tracking
GARTNER: GETAPP
Bug Tracking Software Emerging Favourites 2021
CAPTERRA SHORTLIST
Best bug tracking software 2021
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Your questions answered about BugHerd, user acceptance testing and user acceptance testing tools.

Take a look at the list of the frequently asked questions (right) to get to know BugHerd better.

Do I need to install anything?
There’s two ways to set BugHerd up to get feedback on a website. You can embed a JavaScript snippet into the “head” of your website or you can install a browser extension to your preferred browser.
Where is the feedback sent?
BugHerd turns the feedback provided into tasks on a kanban style Task Board. Using the Task Board, you can sort, assign and track tasks to completion.
Is BugHerd free?
You’ll pay as little as $33/mo if you decide to keep it. However, you can ‘try before you buy’ on a free trial period, without needing a credit card.
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Only pay if you absolutely love it!
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Plus, we give you an extra 60 days to change your mind, with a full money-back guarantee.
What is user acceptance testing software, and how does a feedback tool with annotation features enhance the UAT process?
UAT software is designed for User Acceptance Testing, where end users evaluate the website, product or system before it goes live. A feedback tool with annotation capabilities allows users to provide detailed feedback by annotating directly on the software interface/website, making communication more effective and facilitating a smoother UAT process.
Can BugHerd support collaboration among UAT testers during the testing phase?
Yes, the feedback tool promotes collaboration by enabling testers to annotate and comment on specific elements of the software. This fosters clear communication among team members, helping them discuss and resolve issues collaboratively, ultimately leading to more efficient UAT testing.
How does the annotation feature of BugHerd improve the accuracy and bug reports in UAT testing?
The annotation feature allows testers to pinpoint and highlight specific areas within the UAT testing software, providing a visual representation of issues. This visual context enhances the accuracy of bug reports, making it easier for developers to understand and promptly address the issues reported.
Is it possible to track the history of annotations and feedback over different iterations of UAT testing?
Yes, a robust feedback tool such as BugHerd has a version control or a history tracking feature. This allows users to review and compare annotations made during different UAT testing phases, aiding in tracking the progress of issue resolution and ensuring that feedback from previous iterations is considered in subsequent releases.
Can BugHerd integrate with other project management or bug-tracking systems used in UAT testing processes?
Integration capabilities are crucial for a feedback tool. Seamless integration with project management and bug tracking systems streamlines the workflow by automatically transferring annotated feedback into these systems. This ensures that all relevant stakeholders have access to the information they need and that issues are tracked and managed efficiently throughout the UAT testing process.
Is User acceptance testing the same as Beta testing or QA?
During the website development process there can be many stages of testing and many different types of testing completed. Functional testing or system testing ensure that the website can handle the volumes of traffic required. Continuous testing throughout the development cycle is important, but there's certain testing once the site is built that's important too - primarily QA testing and user acceptance testing.

User acceptance testing differs from alpha testing or beta testing in terms of who conducts the testing. User acceptance testing is normally done by business users, while alpha and beta testing is done by end users.

QA or quality assurance testing is usually the first type of testing conducted once a website is built. It differs from user acceptance testing in that it's primarily to ensure that there are no broken links, typos, problems with navigation bars, etc. In the software development cycle QA includes regression testing, which is testing that a new feature hasn't broken other parts of the product.
When does Acceptance testing or User Acceptance testing, UAT occur in a website build?
User acceptance testing most commonly occurs after QA testing is completed. Unlike QA, UAT is more concerned with making sure that the website fits the requirements or reasons for being built.
UAT, User Acceptance Testing or UAT Testing - is there any difference?
"UAT" and "User Acceptance Testing" (or "UAT Testing") essentially refer to the same process: the final phase of testing in software development to ensure that a system meets the requirements and expectations of its end-users. While the terms "UAT" and "User Acceptance Testing" are often used interchangeably, "UAT Testing" explicitly highlights the testing aspect of the process. In practice, both terms are widely understood to refer to the same essential activity.
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