VIDEO FEEDBACK TOOL

Show and tell with BugHerd’s video feedback

Create walkthroughs to give feedback and report bugs on your website with BugHerd’s video feedback. It’s the easy way to leave feedback on multi-step interactions, animations, and anything else that’s difficult-to-describe with written words alone.

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Join 10,000+ companies, 350,000+ users across 172 countries.

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Video screen captures make website feedback clearer and better

1

Report website glitches and bugs better with short, online screen captures.
2

Capture context such as prior steps to make replicating issues easier.
3

Add audio, to capture verbal feedback and the why of requested changes.
4

Keep your video annotation short and sharp with the handy 1 min timer.

How to create video feedback

Switching to BugHerd is easy.
Just ask around.

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Sam Duncan 📱📏 🌱

@SamWPaquet

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"@bugherd where have you been all my life??

We just migrated our bug tracking over from Asana and have at least halved our software testing time time🪳👏📈. "

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Ashley Groenveld

Project Manager

“I use BugHerd all day every day. It has sped up our implementation tenfold.”

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Sasha Shevelev

Webcoda Co-founder

"Before Bugherd, clients would try to send screenshots with scribbles we couldn't decipher or dozens of emails with issues we were often unable to recreate."

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Mark B

Developer

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“A no-brainer purchase for any agency or development team.”

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Kate L

Director of Operations

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"Vital tool for our digital marketing agency.”

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Paul Tegall

Delivery Manager

"Loving BugHerd! It's making collecting feedback from non-tech users so much easier."

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Daniel Billingham

Senior Product Designer

“The ideal feedback and collaboration tool that supports the needs of clients, designers, project managers, and developers.”

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Chris S

CEO & Creative Director

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“Our clients LOVE it”

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Emily VonSydow

Web Development Director

“BugHerd probably saves us
at least 3-4hrs per week.”

Frequently asked questions

Take a look at the list of the frequently asked questions (right) to get to know BugHerd better.

Which browsers can I use video feedback with?
You can use video feedback with Chrome, Safari, Firefox and Edge
How long can I record a video using BugHerd?
Video recordings can be up a minute long. BugHerd includes a handy countdown timer, so you don’t unexpectedly run out of time.
Do I need to install anything?
There’s two ways to set BugHerd up to get feedback on a website. You can embed a JavaScript snippet into the “head” of your website or you can install a browser extension to your preferred browser.
Do my visitors/users need to install anything?
If you use the javascript snippet, your visitors and guests won't need to install anything to use video feedback. They just need to accept your invite and sign up as a guest to BugHerd.
Where is the feedback sent?
BugHerd turns the feedback provided into tasks on a kanban style Task Board. Using the Task Board, you can sort, assign and track tasks to completion.
Is BugHerd free?

BugHerd has a free 14 day trial. After that simply subscribe to one of our plans from $39 a month.

Can I send the customer feedback to other tools such as Slack or JIRA?
BugHerd integrates natively with Slack, GitHub and Wordpress. Using Zapier or Integromat, you can integrate BugHerd with thousands of other tools, including Jira, Asana, Trello and many other project management tools.