About NK Interactive

NK Interactive isn’t just another digital agency. Based in San Francisco, this boutique firm focuses exclusively on delivering innovative web solutions for the Architectural, Engineering, and Construction (AEC) sector. With clients generating between $50 million and $2 billion in annual revenue, their projects require precision, performance, and a clear understanding of industry demands.

Scott Jacques, Principal and Owner, oversees user experience design and technical strategy. NK Interactive doesn’t just build websites—they develop powerful tools that simplify workflows and enhance user engagement for AEC professionals.

Check out their latest Year in Review which takes you through some of the amazing projects they’ve worked on.

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The painful reality before BugHerd

Managing complex web projects in the AEC industry requires precision at every step. But before adopting BugHerd, NK Interactive’s QA and bug tracking processes were, in Scott’s words, “a complete disaster.”

The team relied on manual methods—email threads, Google sheets, and endless back-and-forth discussions—to track bugs, fixes, and client feedback. This resulted in wasted hours reconciling disorganized feedback, frustration caused by lack of clarity and accountability, as well as delays in addressing critical issues during development.

BugHerd provided a simple and elegant solution

For NK Interactive, BugHerd was a game-changer. The platform brought order to their development workflow, transforming the way bugs and feedback were logged, assigned, and resolved.

“BugHerd makes it easy to log issues, track progress, and loop in team members when needed. It’s intuitive and keeps everything organized.”

With BugHerd, NK Interactive replaced chaos with clarity. The team could:

• Assign bugs and tasks in real time.
• Collaborate seamlessly across design, front-end, and CMS teams.
• Monitor the status of issues from identification to resolution.

The result? A faster, smoother QA process that significantly reduced wasted time and improved team efficiency.

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The results were transformative

Scott and his team have been using BugHerd for over a decade now, and the impact has been immeasurable. While the numbers are hard to quantify, the improvements are clear:

• Massive time savings during the QA and testing phases.
• Elimination of disorganized workflows like email threads and spreadsheets.
• A more collaborative, transparent process for tracking issues.

“BugHerd has completely transformed how we manage bugs and feedback. It’s saved us countless hours and made our development workflows seamless.”

BugHerd has become an essential part of NK Interactive’s toolkit, helping them consistently deliver high-quality, industry-specific solutions.

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Scott’s advice: Keep it simple

For teams facing similar challenges, Scott recommends keeping workflows simple and leveraging BugHerd’s intuitive features to streamline processes and establish clear parameters for logging and resolving bugs, fostering communication between team members to clarify and resolve issues efficiently, and avoiding overcomplicating workflows to ensure the team stays productive and focused.

“Simplify your processes. BugHerd is easy to use, and when everyone knows how to collaborate, you’ll save time and avoid frustration.”

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A decade of value with BugHerd

For NK Interactive, BugHerd has been more than a tool—it’s been a catalyst for efficiency, clarity, and success. What was once a chaotic and time-consuming process has become a streamlined system that saves time, fosters collaboration, and empowers the team to deliver exceptional results.

Over the past decade, BugHerd has evolved alongside NK Interactive’s needs, remaining a reliable and adaptable solution as their projects have grown in scale and complexity. It has enabled their team to focus on what they do best: delivering tailored digital experiences for the AEC sector. Whether resolving intricate front-end bugs or fine-tuning CMS functionality, BugHerd ensures nothing slips through the cracks.

“BugHerd isn’t just a bug tracker—it’s a core part of our development workflow. It helps us stay organized, efficient, and focused on delivering results that matter to our clients.”

With BugHerd, Scott and his team have turned challenges into opportunities. Their ability to simplify processes, foster collaboration, and deliver exceptional results has solidified NK Interactive’s reputation as a leading digital agency in the AEC space.