How Fat Media relies on BugHerd for all digital projects

… no build is left untouched from the BugHerd sticky-note

Get to know
Fat Media

Customer since


No. of bugs created


No. of BugHerd projects


No. of team members (+guests) using BugHerd


The earliest adopter

Fat Media is a full-service digital agency with more than 100 specialists across 3 locations (plus remote) located in the UK. With a diverse range of clients, from family-run firms to national and international brands, they’re kind of a big deal.

Since they’ve been using BugHerd so long (2013), Fat Media can’t even remember how they came across us. The tool is very much a part of the furniture.

It was recently suggested internally that Fat Media move away from BugHerd (it’s ok, we aren’t offended) and it caused such an uproar amongst the developers and project managers that it’s been banned from talking about again…

"It is absolutely essential and so easy to use - even for our clients who are not necessarily technically experienced."

Garry TattersallFat Media
Ecommerce and QA Manager

How Fat Media uses BugHerd

Almost everyone in the company has a hand in herding bugs. With the product being most heavily used by the production team, the client services and QA teams also log bugs or improvements, and of course, the developers work through the resulting to-do list.

The use even spreads as far as the designers or copywriters, it’s very much a collaborative affair!

Considering every project in the known history of Fat Media has been touched by BugHerd it’s impossible to estimate what life would be like without it. We know for sure it would involve a lot of back and forth emailing and phone calls.

To put things into a (very basic) perspective the Fat Media testing process looks like:

  • The dev team tests the site internally and logs any improvements needed in BugHerd
  • The team makes changes and packages up the site for the user testing phase
  • Clients are invited as guests to BugHerd, Fat Media then brace themselves for a barrage of incoming bugs and feedback!
  • The team works through the changes, rarely having to ask a follow-up question since there’s handy device info, browser and screen size data available for every bug that’s logged
  • Everyone celebrates the lack of back and forth emails and calls. Win.
"Without BugHerd, there'd have definitely been some lengthy phone calls with the client to explain exactly what they wanted to change!"

Fat Media also take advantage of the BugHerd / Zapier integration to ensure other project management and issue tracking tools such as Jira and Trello are synced up seamlessly and effortlessly.

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The Problem: Keeping everyone on track

Studio Moso is a digital agency based in Melbourne, Australia with a clientele that ranges from large scale banks to local glass manufacturers. The agency provides digital web services, including user experience, web design & development and UX design.

While managing projects involving external and internal stakeholders the team at Studio Moso needed to find a website feedback solution that provided an infrastructure to not only support their internal feedback needs, but that could also loop in external stakeholders.

Ultimately the product selection needed to minimize the number of email and document exchanges, thus save precious team member time and in turn reduce project budgets.

"The team at Studio Moso needed to find a feedback solution that not only supported their internal feedback needs, but could also loop in external stakeholders."

How Studio Moso uses BugHerd

Every staff member at Studio Moso uses BugHerd on an almost daily basis. In fact, the Studio Moso team is one of the earliest adopters of BugHerd (2012). Today they are using the tool as a part of their studio feedback infrastructure.

“We use a combination of software in our studio when managing projects: Bugherd (of course), Trello, Slack, Jira & Team Gantt all play an important role in our studio infrastructure.”

Senior Account Manager

Studio Moso mainly uses BugHerd with new clients, before launching the final website, feature or campaign. They do occasionally use the tool on a live site to mark up changes as required.

How Studio Moso uses BugHerd

After finishing the internal QA process of the new site, the Studio Moso team provides client access to BugHerd. The clients mainly use Chrome capture screenshots to pin issues and feedback, creating tasks for the team to action.

With the help of the upload documentation function, the feedback loop can get started and bingo! The tasks are sent back to the QA manager at the studio.

Once all the tasks have been collected from the client, the studio account manager will jump in and validate the tasks by replicating them. Once completed, the content of the tasks will be modified for the developer or the account manager to take over the ticket to be resolved.

Once the requested tasks have been completed, the tasks gets dragged and dropped to the DONE column on the Kanban board. In the tasks final review stage, the client gets the tasks assigned to them for one final review for them to be closed off.

The whole process usually takes under 2 weeks, for multiple rounds of feedback and communication. Imagine doing that all over email… shudder.

"BugHerd is a software we write into all our proposals and our clients love it just as much (sometimes more) than we do."

What Studio Moso loves about BugHerd

It’s really hard for us to remember a time prior to BugHerd! We have on a few occasions not provided a client with BH access and it’s been a slew of documents + emails with changes - enough to know that it’s saving us time (and money) by providing client access to it!