How Exposure Ninja said goodbye to email and sped up their QA process

By using BugHerd, they got rid of the constant "back and forth" to drastically reduced site delivery time...

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Exposure Ninja

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The Problem: Tight timelines for SME web projects

As one of the UK's top Digital Marketing agencies Exposure Ninja has a mission to help businesses grow as quickly as possible. This means timeline management on projects has to be efficient, well-oiled and not liable to blowing out.

They required an efficient bug tracking solution for the QA portion of website projects. A solution that made it easier to log problems, give their devs a simple way to work through them and clarify the issue, without wading through mile-long email chains.

"Before Bugherd, everything was done via email. The client would send over a list of fixes or questions, but there was never a clear way of ensuring we were looking at the same thing."

Tim Cameron-Kitchen
Head Ninja at Exposure Ninja

How Exposure Ninja uses BugHerd: Bye bye emails

Feedback and issues used to be collected and managed via email. The client would send over a list of fixes or questions, which are incredibly difficult to track. There was really no way to be 100% certain that the dev team and the client were looking at the same page or problem.

Timelines were understandably much longer due to the back and forth clarification, and both spent time explaining WHICH issue they were referring to, not just the issue itself.

This entire process has been thrown out. The client is now invited as a guest to the project. If required they talk them through how to submit feedback, though this is only for the less technically able clients as BugHerd is so easy to pick up and use.

Having a screenshot attached to the task is a life-saver. Even if the site looks a bit different to our devs they can still see what the client sees.

Exposure Ninja love how simple and intuitive the process to collect and act on client feedback has become. They especially appreciate the ability for the dev team to manage workload via the task-management board and feedback emails from clients have become rarer than unicorns.In their words "It’s basically issue tracking AND project management in one, we don’t think we’d be able to function without it!"

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The Problem: Keeping everyone on track

Studio Moso is a digital agency based in Melbourne, Australia with a clientele that ranges from large scale banks to local glass manufacturers. The agency provides digital web services, including user experience, web design & development and UX design.

While managing projects involving external and internal stakeholders the team at Studio Moso needed to find a website feedback solution that provided an infrastructure to not only support their internal feedback needs, but that could also loop in external stakeholders.

Ultimately the product selection needed to minimize the number of email and document exchanges, thus save precious team member time and in turn reduce project budgets.

"The team at Studio Moso needed to find a feedback solution that not only supported their internal feedback needs, but could also loop in external stakeholders."

How Studio Moso uses BugHerd

Every staff member at Studio Moso uses BugHerd on an almost daily basis. In fact, the Studio Moso team is one of the earliest adopters of BugHerd (2012). Today they are using the tool as a part of their studio feedback infrastructure.

“We use a combination of software in our studio when managing projects: Bugherd (of course), Trello, Slack, Jira & Team Gantt all play an important role in our studio infrastructure.”

Senior Account Manager

Studio Moso mainly uses BugHerd with new clients, before launching the final website, feature or campaign. They do occasionally use the tool on a live site to mark up changes as required.

How Studio Moso uses BugHerd

After finishing the internal QA process of the new site, the Studio Moso team provides client access to BugHerd. The clients mainly use Chrome capture screenshots to pin issues and feedback, creating tasks for the team to action.

With the help of the upload documentation function, the feedback loop can get started and bingo! The tasks are sent back to the QA manager at the studio.

Once all the tasks have been collected from the client, the studio account manager will jump in and validate the tasks by replicating them. Once completed, the content of the tasks will be modified for the developer or the account manager to take over the ticket to be resolved.

Once the requested tasks have been completed, the tasks gets dragged and dropped to the DONE column on the Kanban board. In the tasks final review stage, the client gets the tasks assigned to them for one final review for them to be closed off.

The whole process usually takes under 2 weeks, for multiple rounds of feedback and communication. Imagine doing that all over email… shudder.

"BugHerd is a software we write into all our proposals and our clients love it just as much (sometimes more) than we do."

What Studio Moso loves about BugHerd

It’s really hard for us to remember a time prior to BugHerd! We have on a few occasions not provided a client with BH access and it’s been a slew of documents + emails with changes - enough to know that it’s saving us time (and money) by providing client access to it!