How Shopify Plus agency Juno freed up time in QA and UAT

... to focus on creating and delivering world class eCommerce sites

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Juno’s journey with BugHerd started in an unusual way – with the company’s soon-to-be Head of Studio, Brittany Stackhouse, talking up the tool in her job interview. By the time her first day rolled around, Juno were already using (and loving) BugHerd’s website feedback tool.

As a leading Shopify Plus agency, client feedback is a crucial part of Juno’s business. Since 2006, Juno has been delivering outstanding ecommerce sites for some of the UK’s biggest brands, including Herman Miller, Warner’s Gin, Nottingham Forest, Mountain Equipment, Hanon Shop, and many, many more. With so many high-profile projects to deliver, anything that helps the team collate and streamline their client feedback is a win.

A simplified approach

In her interview, Brittany asked Juno’s senior management team how they were managing feedback during quality assurance and user acceptance testing for their new ecommerce stores. As it turned out, each project manager had a different way of collecting and managing feedback – both internally and from clients. One would call the client to talk it through, recording the details into a spreadsheet for later reference. Another would receive videos and pass them on to the developers, while others relied on spreadsheets and emails to capture and manage all their client feedback.

Identifying an opportunity to streamline and simplify Juno’s feedback process and, in turn, save the project managers hours of time, Brittany recommended BugHerd.

“BugHerd has been a game-changer in the way you can interact with clients and the way clients can go through UAT.”

But it wasn’t just the project managers who found the introduction of BugHerd so valuable. One of Juno’s clients also commented on the move, describing the tool as “amazing – this is so easy, it’s so visual.”

By reducing the time spent on collecting and managing feedback during the QA and UAT processes, the Juno team has been able to focus on creating and delivering world-class ecommerce sites – with no crossed wires and spreadsheet management to slow them down.

What's on the horizon for Juno?

Juno pride themselves on being at the forefront of ecommerce tech – whether that’s implementing augmented reality features, developing progressive web apps or extending Shopify’s native functionalities. As well as growing their team and expanding their digital services, Juno’s future will see them continue to invest in new, industry-leading technology. And BugHerd will be with them every step of the way.

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The Problem: Keeping everyone on track

Studio Moso is a digital agency based in Melbourne, Australia with a clientele that ranges from large scale banks to local glass manufacturers. The agency provides digital web services, including user experience, web design & development and UX design.

While managing projects involving external and internal stakeholders the team at Studio Moso needed to find a website feedback solution that provided an infrastructure to not only support their internal feedback needs, but that could also loop in external stakeholders.

Ultimately the product selection needed to minimize the number of email and document exchanges, thus save precious team member time and in turn reduce project budgets.

"The team at Studio Moso needed to find a feedback solution that not only supported their internal feedback needs, but could also loop in external stakeholders."

How Studio Moso uses BugHerd

Every staff member at Studio Moso uses BugHerd on an almost daily basis. In fact, the Studio Moso team is one of the earliest adopters of BugHerd (2012). Today they are using the tool as a part of their studio feedback infrastructure.

“We use a combination of software in our studio when managing projects: Bugherd (of course), Trello, Slack, Jira & Team Gantt all play an important role in our studio infrastructure.”

Senior Account Manager

Studio Moso mainly uses BugHerd with new clients, before launching the final website, feature or campaign. They do occasionally use the tool on a live site to mark up changes as required.

How Studio Moso uses BugHerd

After finishing the internal QA process of the new site, the Studio Moso team provides client access to BugHerd. The clients mainly use Chrome capture screenshots to pin issues and feedback, creating tasks for the team to action.

With the help of the upload documentation function, the feedback loop can get started and bingo! The tasks are sent back to the QA manager at the studio.

Once all the tasks have been collected from the client, the studio account manager will jump in and validate the tasks by replicating them. Once completed, the content of the tasks will be modified for the developer or the account manager to take over the ticket to be resolved.

Once the requested tasks have been completed, the tasks gets dragged and dropped to the DONE column on the Kanban board. In the tasks final review stage, the client gets the tasks assigned to them for one final review for them to be closed off.

The whole process usually takes under 2 weeks, for multiple rounds of feedback and communication. Imagine doing that all over email… shudder.

"BugHerd is a software we write into all our proposals and our clients love it just as much (sometimes more) than we do."

What Studio Moso loves about BugHerd

It’s really hard for us to remember a time prior to BugHerd! We have on a few occasions not provided a client with BH access and it’s been a slew of documents + emails with changes - enough to know that it’s saving us time (and money) by providing client access to it!