Overview
Discover the best way to get feedback from your clients
Easy website annotations
Get clear, actionable feedback from your clients
Feedback on designs & deliverables
Discover the best way to get feedback from your clients
Actionable bug reports
Automatically capture the technical data to resolve bugs
Integrated kanban board
View and manage tasks in one place
Video feedback 🎥
Record and share interactive feedback sessions
Public feedback
Get feedback from all website visitors
BIG SEA'S STORY
Customer since
No. of BugHerd projects
No. of bugs created
No. of team members (+guests) using BugHerd
Big Sea, a full-service digital agency, is dedicated to delivering top-tier web development projects that prioritize client satisfaction and industry standards. With over a decade of experience, the team led by Melissa Cozart, Director of Development, successfully revamped the Mote Marine Laboratory & Aquarium website. This case study explores how Big Sea overcame significant challenges and delivered a cutting-edge website using BugHerd as a critical tool.
Mote Marine Laboratory & Aquarium faced a significant challenge: their outdated CMS was hindering their online presence. The project required not only a complete migration to a modern platform but also significant architectural changes and a new, modern design. With over two dozen stakeholders involved, managing feedback on tasks, text, images, and overall design became a complex task.
“The sheer volume of feedback was unlike any project we’d handled before,” Melissa Cozart noted. “We needed a solution that could help us keep everything organized and ensure that every piece of input was addressed.”
Big Sea turned to BugHerd to streamline the feedback and QA processes, making it possible to manage the extensive input from stakeholders effectively. The implementation of BugHerd was smooth and immediately impactful. The development team utilized several key features of BugHerd and was able to effectively …
The new Mote Marine Laboratory & Aquarium website launched successfully, receiving overwhelmingly positive feedback from both stakeholders and end users. Stakeholders felt heard throughout the development process, and client employees were particularly impressed by the website’s performance, stability, and accuracy.
“People who provided feedback during development felt confident in the product we delivered,” Melissa recalled. “And the client was thrilled with how minimal the post-launch issues were, thanks to the thorough QA process facilitated by BugHerd.”
“Collecting feedback through spreadsheets or emails is outdated and inefficient. BugHerd should be a core component in any development agency’s software repertoire. It saves time, money, and ensures clear communication between all project parties.”
Big Sea’s successful overhaul of the Mote Marine Laboratory & Aquarium website showcases the power of clear communication, effective feedback management, and the right tools. BugHerd played a crucial role in enabling Big Sea to deliver a website that exceeded client expectations.
"Your superiors will love that BugHerd saves time and money, but your clients will love the clarity of communication between all project parties.”
Ready to see how BugHerd can transform your project management and client feedback processes? Get a free demo today.
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Melissa Cozart is the Director of Development at Big Sea, bringing over 10 years of experience in WordPress development and project management. Since joining Big Sea more than four years ago, Melissa has been instrumental in leading complex web development projects from scoping and planning through to technical architecture, QA, and launch. Her expertise spans full-stack WordPress development, technical SEO, agile methodologies, and WCAG compliance. Melissa is known for her meticulous attention to detail, her ability to manage large-scale projects, and her commitment to client satisfaction and industry standards. She has a passion for driving innovation and ensuring that every project she leads meets the highest standards of quality.
Studio Moso is a digital agency based in Melbourne, Australia with a clientele that ranges from large scale banks to local glass manufacturers. The agency provides digital web services, including user experience, web design & development and UX design.
While managing projects involving external and internal stakeholders the team at Studio Moso needed to find a website feedback solution that provided an infrastructure to not only support their internal feedback needs, but that could also loop in external stakeholders.
Ultimately the product selection needed to minimize the number of email and document exchanges, thus save precious team member time and in turn reduce project budgets.
Every staff member at Studio Moso uses BugHerd on an almost daily basis. In fact, the Studio Moso team is one of the earliest adopters of BugHerd (2012). Today they are using the tool as a part of their studio feedback infrastructure.
Studio Moso mainly uses BugHerd with new clients, before launching the final website, feature or campaign. They do occasionally use the tool on a live site to mark up changes as required.
After finishing the internal QA process of the new site, the Studio Moso team provides client access to BugHerd. The clients mainly use Chrome capture screenshots to pin issues and feedback, creating tasks for the team to action.
With the help of the upload documentation function, the feedback loop can get started and bingo! The tasks are sent back to the QA manager at the studio.
Once all the tasks have been collected from the client, the studio account manager will jump in and validate the tasks by replicating them. Once completed, the content of the tasks will be modified for the developer or the account manager to take over the ticket to be resolved.
Once the requested tasks have been completed, the tasks gets dragged and dropped to the DONE column on the Kanban board. In the tasks final review stage, the client gets the tasks assigned to them for one final review for them to be closed off.
The whole process usually takes under 2 weeks, for multiple rounds of feedback and communication. Imagine doing that all over email… shudder.
It’s really hard for us to remember a time prior to BugHerd! We have on a few occasions not provided a client with BH access and it’s been a slew of documents + emails with changes - enough to know that it’s saving us time (and money) by providing client access to it!
