A common ritual in software and startup teams is a daily, or weekly standup, huddle or scrum or whatever you wish to call it. It generally means the team (part or whole) has a designated time to all stand-up and communicate. But why should you do a standup (or not)?
Whether you’re a small business owner, startup founder or freelancer you’ll how hard it is to get your brand out there. These are our top things to think about when getting started with online growth marketing for your brand or startup.
Thanks for being part of a super successful 2019 and we hope you have a wonderful festive season, wherever and however you celebrate. See you in 2020! 💙
Customer support shouldn't be limited to just one person. Solving problems for your customers shouldn't be limited to one team member, in fact it's a surefire way to reduce empathy for customer problems within the rest of the team. Here's why we think you should aim to get your entire team onto solving customer's problems...
A lot has changed at BugHerd, and we wanted to get you up to date with some important changes. Recently BugHerd’s parent company, Macropod Software Pty Ltd, has changed name to Splitrock Studio Pty Ltd. Find out what this means for BugHerd customers and for our future.
The relationship between client and agency can be volatile. Crazy deadlines, organisational pressure, budget limitations and long hours can all contribute to an emotionally charged environment. Making these relationships work is the key to a successful agency and general workplace sanity. So, why can it be so difficult and how can we build more effective relationships? Find out more...
We consider ourselves extremely lucky to have great customers who regularly engage with us and ask for our support to resolve their issues. These are a number of support questions that seem to pop up more regularly than others. Find out more...
You can connect BugHerd with 1,500+ other apps. We've updated our Zapier app with more triggers & actions than ever before. It's now super fast, reliable and simplified.
BugHerd has survived for nine years as a successful SaaS product built using Backbone, jQuery and Rails. Over that time, it's been relatively easy to ignore new technology in favour of stability (and there was a period of inactive development)...
A whole bunch of changes have been ticking over since we updated you last. Here's what's new at BugHerd for June 2019...
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