Why customer support shouldn’t be limited to one person

Customer support shouldn't be limited to just one person. Solving problems for your customers shouldn't be limited to one team member, in fact it's a surefire way to reduce empathy for customer problems within the rest of the team. Here's why we think you should aim to get your entire team onto solving customer's problems...

Introducing Splitrock Studio

A lot has changed at BugHerd, and we wanted to get you up to date with some important changes. Recently BugHerd’s parent company, Macropod Software Pty Ltd, has changed name to Splitrock Studio Pty Ltd. Find out what this means for BugHerd customers and for our future.

The key to better client relationships

The relationship between client and agency can be volatile. Crazy deadlines, organisational pressure, budget limitations and long hours can all contribute to an emotionally charged environment. Making these relationships work is the key to a successful agency and general workplace sanity. So, why can it be so difficult and how can we build more effective relationships? Find out more...

BugHerd + Zapier = đź’Ż

You can connect BugHerd with 1,500+ other apps. We've updated our Zapier app with more triggers & actions than ever before. It's now super fast, reliable and simplified.

How do you migrate from Backbone/ERB to React?

BugHerd has survived for nine years as a successful SaaS product built using Backbone, jQuery and Rails. Over that time, it's been relatively easy to ignore new technology in favour of stability (and there was a period of inactive development)...

Tools that make BugHerd better

There are some products, that are exceptional at helping us build our software and do our jobs more effectively. These are some of the products we absolutely love, recommend and want to encourage others to try. Our visual feedback tool wouldn’t be what it is today without them....

A new invite experience for your clients & team members

In exiting news we have release a new experience for sharing projects with your clients (guests) and new team members. The short version: Guests will now setup a password for better reliability We have improved our on-boarding experience for guests...

Rails, Rails, Rails, Rails, Rails… React

In 2011, BugHerd emerged as an early success story from a burgeoning Australian startup community – though we didn’t quite make the unicorn club. Today BugHerd remains a remarkably resilient SaaS product with a highly engaged user base and ongoing growth....