Learn about ...
The 5 pillars of operational maturity (and where most agencies fall short)
The habits and systems that separate high-performing agencies from the rest
How to identify your own maturity gaps across people, process, tech, and data
Practical ways to improve profitability without adding complexity
Details
Thursday, 28 May 2026
4pm ET / 9pm UK / 6am AEST (29 May)
45 mins
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Webinar overview
Why do some agencies dramatically outperform others – even when they’re the same size, in the same industry, with similar teams?
Award-winning, global SaaS company, Scoro, recently assessed 300+ firms to understand what truly separates high-performing, profitable agencies from those struggling to operate and scale efficiently. The Maturity Gap Report outlines their findings - highlighting where operational gaps exist across agencies, and how those gaps are impacting performance, profitability, and growth.
In this session, industry leader, Harv Nagra, Head of Brand Communications at Scoro, will be joined by Founder & CEO of Pulse Business Group, Lindsey Head, to break down what the Maturity Gap Report research reveals about agency performance today; and how you can use these insights to identify and close the gaps in your own business.
If you’re looking to run a more predictable, scalable, and profitable business, this session will give you the clarity and benchmarks to move forward with confidence.
"The findings are a wake-up call. In the current climate, we can’t afford to wing it any more. We have to run our businesses in a smarter, data-driven way."Who should attend this webinar?
This webinar is designed for agency leaders and operators who want to improve performance, profitability, and scalability, including:
- Agency founders, owners, and managing directors
- Operations and delivery leads
- Project and account management leaders
- Finance and commercial leaders within agencies
- Anyone responsible for improving efficiency, margins, and growth
You don’t need more clients, you need a better operating model. Join us and find out what’s separating the winners from everyone else.
We look forward to seeing you at this webinar!
Speakers
Harv Nagra
Head of Brand Communications at Scoro
Harv Nagra started his career in agency delivery as a Digital Producer, eventually progressing into leadership as a Digital Director, managing delivery teams and client engagements. From there, he moved into agency operations. Today, he’s Head of Brand Communications at Scoro and host of The Handbook: The Operations Podcast, where he speaks with agency and consultancy leaders about scaling smarter, more operationally mature service businesses.
Lindsey Head
Founder & CEO of Pulse Business Group
Lindsey Head is the Founder of Pulse Business Group, a tech-forward business and finance advisory firm helping agencies stop guessing and start growing — bridging the gap between operations, finance, and the systems needed to run a business efficiently. With over a decade as CFO/COO of an internationally acclaimed travel & hospitality PR agency, she guided the growth from $750K to $23M+ in annual revenue and 100+ employees globally. She has also served as CFO for a $250M AUM money management firm and led operations for a mobile tech startup acquired by Yahoo!. Lindsey holds a BS in Operations Management, an MBA, and a Columbia University certificate in Mergers & Acquisitions. She was also the San Diego Business Journal CFO of the Year.
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We look forward to seeing you there!