BugHerd: The Best Usersnap Alternative for Agencies

BugHerd is purpose-built for web development and digital marketing agencies that need to collect, manage, and resolve website feedback effortlessly. With flat-rate pricing, built-in task management, and seamless client collaboration, BugHerd empowers agencies to deliver projects faster and more efficiently.

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Unlimited projects and guests included.

BugHerd vs Usersnap:
Feature Comparison

Pricing Transparency

Flat-rate pricing with unlimited projects and Guests.

Tiered pricing with user and feature limits.

Task Management

Built-in Kanban-style task board for managing feedback.

No built-in task management.

Metadata Capture

Automatic detailed metadata: browser, OS, screen size, URL, device type, and more.

Basic metadata capture.

Public Feedback Widget

Yes, allows public feedback post-launch.

No public feedback option.

Integrations

18+ two way integrations available on all plans. Premium integrations such as Jira, Asana and Monday.com are available on premium and above plans.

Many integrations locked behind higher-tier plans.

Client-Friendly Feedback

Clients can comment directly on websites from a shared link, without needing to create an account.

Requires logins or setup for feedback.

Video Feedback

Built in video feedback available on all plans

Built-in video feedback on premium plans.

Scalability

Unlimited projects and Guests on all plans.

Higher-tier plans required for scaling.

Collaboration Tools

Collaborate better with clients using BugHerd's integrated comments & keep clients updated with automatic notifications.

Basic feedback tracking; lacks deeper collaboration tools.

Daniel Billingham

Senior Product Designer

“BugHerd is the ideal feedback and collaboration tool that supports the needs of clients, designers, project managers, and developers.”

Why BugHerd Is the Smarter Alternative to Usersnap

Built specifically for agencies.
BugHerd is designed for web development agencies that need to streamline client feedback and project management. Usersnap focuses more on general product feedback, while BugHerd fits perfectly into the agency workflow—from design to QA to website launch.

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Flat-Rate Pricing with Unlimited Projects

BugHerd offers flat, predictable pricing with unlimited Guests. Usersnap’s tiered pricing model restricts features and scales up costs as you grow.

Built-In Kanban Task Management

BugHerd automatically turns feedback into actionable tasks on a built-in Kanban board. Usersnap lacks this native task management, requiring extra tools for feedback tracking.

No Barriers for Clients

Clients can leave feedback directly on live websites with no logins or complex setup in BugHerd. Usersnap requires logins or widget setup, slowing down feedback.

Comprehensive Metadata Capture

BugHerd automatically captures detailed technical data like browser, OS, screen size, URL, and device type. Usersnap captures basic metadata, lacking deeper context for troubleshooting.

Public Feedback Collection

BugHerd’s public feedback widget allows you to collect feedback even after a site is live. Usersnap does not offer public feedback options, limiting post-launch feedback collection.

Seamless Integration with Agency Tools

BugHerd integrates with 18+ popular tools (Trello, Jira, Asana, Slack) on most plans, with select premium integrations. Usersnap locks many integrations behind higher-priced plans.

View all integrations

Faster Setup and Workflow

Install BugHerd via a simple browser extension or a JavaScript snippet and start collecting feedback instantly. Usersnap requires more setup and configuration.