Contents

• Key Takeaways
• What is User Acceptance Testing?
• What is User Acceptance Testing (UAT) Software?
• Common UAT Software Mistakes to Avoid
• What is Top 21 UAT Testing Software in 2026 - Comparison Table
• Which are the top UAT Testing Softwares in 2026?
• Why BugHerd is the Best UAT Software Tool for Web Development
• Frequently Asked Questions About UAT Testing Software Choosing UAT Software by Team Type

Key Takeaways

• UAT is where launches succeed or fail — it’s the final sign-off step to confirm your website or software meets real user expectations before going live.
• Most UAT phases get messy fast with vague emails, unclear screenshots, endless back-and-forth, and bugs slipping into production (costing weeks and blowing budgets by 20–30%).
• UAT testing software fixes the chaos by giving teams one place to capture feedback, run test scenarios, track bugs, and manage approvals.
• The best tools make it easy for non-technical stakeholders to report issues clearly with screenshots, browser/device details, URLs, and page-level context.
• Not all UAT tools do the same job — some are best for website feedback, others focus on QA test case management, automation, UX research, or analytics.
• Picking the right tool depends on your team type (agency, dev team, product team, enterprise, QA) and your existing tech stack.
• Strong integrations matter — the best UAT tools connect with project management systems like Jira, ClickUp, Asana, Trello, monday.com and more.
• Avoid common UAT mistakes like choosing enterprise tools for small teams, forcing technical workflows on clients, or skipping training and mobile testing.
• Best pick for website UAT: BugHerd is the top choice for agencies and web teams because feedback is pinned directly to the website, packed with context, and instantly turned into trackable tasks.

What is User Acceptance Testing?

User Acceptance Testing (UAT) is the final testing phase in a website or software development lifecycle, where end users (or beta testers) check whether the site/software meets business requirements and user expectations before it goes live. During the user acceptance testing process, teams run real world scenarios using test scenarios, UAT test cases, and test data in a dedicated test environment to confirm the product meets agreed acceptance criteria and supports real business objectives. UAT can be done through automated and manual testing using a user acceptance testing tool or UAT testing software, and it often includes collecting user feedback to catch issues early, improve user satisfaction, and ensure the website or software is ready for release (including operational acceptance testing, Regulatory Acceptance Testing (RAT), and production acceptance testing when needed).

What is User Acceptance Testing (UAT) Software?

User acceptance testing software enables web and software development teams to perform user acceptance testing by collecting feedback, tracking bugs, and managing test cases during pre-launch . A user acceptance testing tool helps manage the entire UAT process, including the creation of a test plan, UAT test plan, test scenarios, test scripts, and UAT test cases. Some UAT platforms enable non-technical stakeholders to leave visual feedback and report issues directly on websites or apps via point-and-click interfaces, automatically capturing screenshots, browser details, and URLs to eliminate guesswork. Others collect feedback via surveys or forms.  

Common UAT Software Mistakes to Avoid

1. Choosing enterprise tools for small agencies
2. Ignoring client UX, forcing technical interfaces that scare non-devs
3. Over-complicating with too many features; start simple.
4. Not integrating with the existing stack, creating silos.
5. Skipping mobile/responsive testing in web UAT.
6. Forgetting to train internal teams on workflow changes.
7. Relying solely on free tiers beyond 2-3 projects

Top 21 UAT Testing Software in 2026 - Comparison Table

What are the best UAT Testing Softwares in 2026?

#1. BugHerd

BugHerd is the best UAT testing software for agencies and web development teams.

BugHerd is the go-to UAT testing software for agencies and web development teams that want to make it easy for clients to leave clear, in-context feedback. It lets clients simply point, click, and comment directly on a live or staging site, no logins or accounts required, while BugHerd automatically grabs a screenshot, saves all the technical details (like browser, device, and screen size), and turns every comment into a trackable task on a Kanban board - all in a single workflow.

Who is BugHerd designed for?

BugHerd is designed for agencies, creative teams, and web development teams managing multiple client websites.  It's also designed for project managers who want a client‑friendly project management system that turns client feedback straight into tasks so that they can be easily managed and actioned.

What are the key features of BugHerd?

The key features of BugHerd are:

• In-Context Website Feedback: Clients and stakeholders can leave feedback directly on a staging or live website by pointing, clicking, and commenting.
• Automatic Screenshot and User Details: Every comment comes with a screenshot, browser data, OS, URL, and screen resolution, providing essential context for developers and designers.
• Task Board: Feedback is automatically converted into tasks on a visual Kanban board, making it easy to track progress and prioritize issues.
• No-Login for Clients: Clients can leave feedback without creating a login or an account, simplifying the review process.
• Deep Two-way Integrations with all project management tools such as ClickUp, monday.com, Asana, Trello, Jira and more; as well as supporting integrations with collaboration tools like Slack & Microsoft Teams, and developer tools like GitHub. BugHerd also has a fully featured API and Webhook support enabling custom integrations with any application.
• Guest Portal: Clients can view previously reported issues and track progress without needing access to your project management system.
• Video Feedback: Stakeholders can record video comments to explain issues or provide feedback.
• Ongoing feedback collection:  Visitors to your website can leave comments even after your website project has finished.  This ensures that your website is always up-to-date and accurate.

What are the Pros and Cons of BugHerd?

BugHerd Pros:

• Easiest UAT testing platform for clients to use
• No login required for clients
• Excellent contextual feedback makes actioning tasks quick and easy
• Deep two-way integrations
• Works on live and staging websites
• Feedback is organized by page
• All-in-one feedback workflow (from capturing to managing feedback)
• Dramatically speeds up feedback loops
• Reduces revision misunderstandings
• Helps teams hit deadlines

BugHerd Cons:

• Not ideal for deep prototype reviews
• Less suited for early UX exploration
• Mobile app not fully developed

How much does BugHerd cost?

• Standard: $42/month (5 members - unlimited projects - unlimited guests)
• Studio: $67/month (10 members - unlimited projects - unlimited guests)
• Premium: $125/month (25 members - unlimited projects - unlimited guests)
• Custom: Custom pricing available for large teams

Find out more about what's included in each of the BugHerd pricing plans.

Does BugHerd offer a free trial?

BugHerd offers a free 7-day trial where you can check out all of the features. No credit card is required.

You can also book a 1:1 demo with a BugHerd product specialist where all of your questions will be answered on the spot.  

“Before BugHerd, clients would try to send screenshots with scribbles we couldn't decipher or dozens of emails with issues we were often unable to recreate.”
— Sasha Shevelev, Webcoda Co-founder

“The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.“ - David P, Capterra Review

#2 Marker.io 

Marker.io is a visual feedback tool designed for developer-focused teams, rather than agencies.

Who is Marker.io designed for?

Marker.io is designed for dev teams and agencies that work inside issue trackers.

What are the key features of Marker.io?

• Users can capture bugs with annotated screenshots.
• Customizable feedback forms
• Guest Portal
• Console Log Recording

What are the Pros and Cons of Marker.io?

Marker.io Pros:

• Saves hours on bug reproduction
• Developer-centric data capture
• Simple client interface

Marker.io Cons:

• Less client-friendly
• Less emphasis on task management
• Higher pricing for teams

How much does Marker.io cost?

• Starter: $59/month
• Team: $199/month
• Business: Custom pricing paid yearly

Find out more about what's included in each of the Marker.io pricing plans.

Does Marker.io offer a free trial?

Yes, Marker.io offers a 15-day free trial.

#3 TestRail 

TestRail is a test management tool that helps teams organize and track software testing - not directly design feedback but useful for capturing test results and QA issues.

Who is TestRail designed for?

TestRail is designed for QA teams, test managers, and developers who need structured test case management and tracking.

What are the key features of TestRail?

• Test case creation & organization
• Test runs & plans
• Dashboards & reports
• Integrations with Jira, CI/CD tools

What are the Pros and Cons of TestRail?

TestRail Pros:

• Structured test data
• Flexible workflows
• Strong reporting

TestRail Cons:

• Not a usability feedback tool
• Steep learning for beginners
• UI is dated

How much does TestRail cost?

• Professional: $40/seat/month
• Enterprise: Contact Sales team

Find out more about what's included in each of the TestRail pricing plans.

Does TestRail offer a free trial?

Yes, TestRail offers a 30-day free trial.

#4 UserTesting 

UserTesting is a human insight platform that gives designers real video feedback from real people using your designs.

Who is UserTesting designed for?

The tool is designed for UX researchers, designers, product teams, and marketers who want authentic user feedback.

What are the key features of UserTesting?

• Remote usability testing (moderated + unmoderated)
• Video feedback & analytics dashboard
• Large participant panel
• Templates for common studies

What are the Pros and Cons of UserTesting?

UserTesting Pros:

• Real user insights
• Quick turnaround
• Rich qualitative feedback

UserTesting Cons:

• Can be expensive
• Overkill for small projects

How much does UserTesting cost?

• Advanced:  Contact Sales for pricing
• Ultimate: Contact Sales for pricing
• Ultimate+: Contact Sales for pricing

Find out more about what's included in each of the UserTesting pricing plans.

Does UserTesting offer a free trial?

No, UserTesting does not offer a free trial.

#5 PractiTest

PractiTest helps teams manage and track UAT/QA test cases so feedback and sign-off is organised and traceable.

Who is PractiTest designed for?

PractiTest is designed for QA teams and test managers who need structured testing workflows and reporting.

What are the key features of PractiTest?

• Test case management
• Test runs & execution tracking
• Requirements traceability
• Dashboards & reporting
• Jira integrations

What are the Pros and Cons of PractiTest?

PractiTest Pros:

• Easy to use
• Strong test case organization/traceability
• Solid Jira integrations
• Helpful support

PractiTest Cons:

• Filtering/navigation can feel clunky
• Slow loading at times
• Learning curve for new users

How much does PractiTest cost?

• Team Plan: $54/user.month
• Corporate Plan: Request a quote

Find out more about what's included in each of the PractiTest pricing plans.

Does PractiTest offer a free trial?

Yes, PractiTest offers a free 14-day trial.

#6 Usersnap - For Enterprise Feature Feedback

Usersnap enables visual bug reporting with screenshots, screen recordings, and customizable forms for enterprise-scale feedback collection.

Who is Usersnap designed for?

Usersnap is designed for enterprises and product development organizations needing a feedback process across CX, product, and QA with reporting and governance.​

What are the key features of Usersnap?

• Screen recording and annotations
• Custom feedback forms
• Analytics on feedback trends
• Multi-project support

What are the Pros and Cons of Usersnap?

Usersnap Pros:

• Strong context capture
• Enterprise scalability
• Good customization

Usersnap Cons:

• Can be expensive
• No built-in Kanban
• Overkill for small teams

How much does Usersnap cost?

• Starter: $53/month
• Growth: $121/month
• Professional: $216/month
• Premium: $432/month

Find out more about what's included in each of the Usersnap pricing plans.

Does Usersnap offer a free trial?

Yes, Usersnap offers a free trial.

#7. Hotjar

Hotjar combines heatmaps, session recordings, and incoming feedback polls for behavioral UAT insights.

Who is Hotjar designed for?

Hotjar is designed for UX teams, product managers, and website owners who want to see real user behavior and feedback.

What are the key features of Hotjar?

• Heatmaps & click maps
• Session recordings
• On-site feedback polls
• Conversion Funnels

What are the Pros and Cons of Hotjar?

Hotjar Pros:

• Easy setup
• Shows real user behavior
• Good for surveys and heatmaps

Hotjar Cons:

• No moderated or unmoderated user testing
• Session replays lack context
• Surveys are basic

How much does Hotjar cost?

• Free Forever Plan (limited) 
• Growth: $40/month
• Pro: Contact Hotjar
• Enterprise: Contact Hotjar

Find out more about what's included in each of the Hotjar pricing plans.

Does Hotjar offer a free trial?

No, Hotjar does not offer a free trial as a free plan is available.

#8. Markup.io 

MarkUp.io lets teams leave visual comments on websites, designs, and files.

Who is MarkUp.io designed for?

MarkUp.io is designed for freelancers and small teams who want simple, visual feedback. For agency‑scale work or dev workflows, tools like BugHerd fit better.​

What are the key features of MarkUp.io?

• Basic annotations: draw, highlight, and text comments on static and web captures.​
• Lightweight notifications to keep threads moving.​
• Mobile‑responsive reviewing for quick checks on any device.​​

What are the Pros and Cons of MarkUp.io?

Pros:

• Relatively easy to use
• Works across file types
• Fast client feedback

Cons:

• Limited project management
• Pricing is expensive compared to similar tools
• Not built for large teams

How much does MarkUp.io cost?

• Pro: $79/month
• Custom pricing: Get in touch with the MarkUp.io team

Find out more about what's included in each of the MarkUp.io pricing plans.

Does MarkUp.io offer a free trial?

Yes, MarkUp.io offers a 30-day free trial.

#9. Amplitude 

Amplitude is a product analytics platform that tracks user behaviour and engagement across digital products.

Who is Amplitude designed for?

Amplitude is designed for product teams, designers, and analysts who want to understand user behaviour and measure product performance using data.

What are the key features of Amplitude?

• Event tracking for user actions
• Funnels and conversion analysis
• Cohorts and retention reporting
• Custom dashboards and charts
• Behavioral segmentation

What are the Pros and Cons of Amplitude?

Amplitude Pros:

• Validates real user behaviour after release
• Strong data for measuring adoption and success metrics
• Scales well for large products and teams
• Useful alongside QA and UAT sign-off

Amplitude Cons:

• No qualitative feedback or annotations
• Requires engineering setup and analytics knowledge
• Reactive rather than proactive for UAT

How much does Amplitude cost?

• Starter: $0 (limited)
• Plus: $61/month
• Growth: Contact Sales
• Enterprise: Contact Sales

Find out more about what's included in each of the Amplitude pricing plans.

Does Amplitude offer a free trial?

A free plan is available.

#10. ContentSquare 

ContentSquare is a digital experience analytics tool that shows what users are doing on your site/app so designers can see where users struggle.

Who is ContentSquare designed for?

ContentSquare is designed for UX, product, and design teams at mid-to-enterprise companies.

What are the key features of ContentSquare?

• Behavioural analytic
• Session replay
• AI insights
• Conversion optimization

What are the Pros and Cons of ContentSquare?

ContentSquare Pros:

• Deep behavioral insight
• Great for CX optimization
• Powerful dashboards

ContentSquare Cons:

• Can be pricey
• Complex implementation
• Steep learning curve for team

How much does ContentSquare cost?

• Starter: $0
• Growth: $49/month
• Pro: Contact Sales
• Enterprise: Contact Sales

Find out more about what's included in each of the ContentSquare pricing plans.

Does ContentSquare offer a free trial?

A free plan is available.

#11. Userback 

Userback collects visual and video feedback directly from websites and apps.

Who is Userback designed for?

Product teams and QA who need structured feedback in‑app, with a balance of visual capture and developer context.

What are the key features of Userback?

• Visual bug reporting, video feedback, and console capture for web apps.​
• Ready‑made integrations.​
• Widget customization and segmenting for in‑app feedback.​

What are the Pros and Cons of Userback?

Userback Pros:

• Rich feedback detail
• Multiple feedback types
• Flexible integrations

Userback Cons:

• Setup is not simple
• The platform can feel complex

How much does Userback cost?

• Free Forever Plan (very limited)
• Team: $9/seat/month 
• Business: $19/seat/month 
• Business Plus $29/seat/month 
• Feature Portal add-on: $39/month

Find out more about what's included in each of the Userback pricing plans.

Does Userback offer a free trial?

A free plan is available.

#12. CrazyEgg 

Crazy Egg gives you visual feedback like heatmaps and recordings so you can see how users interact with your design.

Who is Crazy Egg designed for?

Crazy Egg is designed for designers, marketers, and UX teams looking for quick visual user behavior feedback.

What are the key features of Crazy Egg?

• Heatmaps & scrollmaps
• Session recordings
• A/B testing tools

What are the Pros and Cons of Crazy Egg?

Crazy Egg Pros:

• Easy to use
• Visual analytics for web engagement
• No coding required

Crazy Egg Cons:

• Limited advanced analytics
• Interface occasionally cluttered
• Potential page load impact

How much does Crazy Egg cost?

• Starter: $39/month
• Plus: $99/month
• Pro: $249/month
• Enterprise: $599/month

Find out more about what's included in each of the Crazy Egg pricing plans.

Does Crazy Egg offer a free trial?

Yes, Crazy Egg offers a 30-day free trial.

#13. Fullstory 

FullStory is a digital experience platform that records user sessions so you can watch real interactions and refine your design.

Who is Fullstory designed for?

Fullstory is designed for product designers, UX researchers, and product teams focused on behavior analytics.

What are the key features of Fullstory?

• Session replay
• Heatmaps
• User journeys
• Behavioral analytic
• Segments
• Dashboards

What are the Pros and Cons of Fullstory?

Fullstory Pros:

• Rich session detail for UX insight
• Powerful cross-platform behavior analytics
• Strong integrations

Fullstory Cons:

• Can be expensive
• Steep learning curve for advanced analytics
• Pricing custom for large teams

How much does Fullstory cost?

• Analytics: Contact Fullstory for pricing
• Workforce: Contact Fullstory for pricing
• Anywhere: Contact Fullstory for pricing

Find out more about what's included in each of the Fullstory plans.

Does Fullstory offer a free trial?

No, Fullstory does not offer a free trial.

#14. Sentry 

Sentry is an error-tracking tool that helps you see where bugs happen; and indirectly helpful for design by revealing where experiences break.

Who is Sentry designed for?

Sentry is designed for developers and engineers working on product quality and performance.

What are the key features of Sentry?

• Real-time error tracking
• Distributed tracing
• Performance monitoring
• Stack traces
• Alerts & integrations

What are the Pros and Cons of Sentry?

Sentry Pros:

• Excellent error visibility and context
• Quick setup
• Good integrations

Sentry Cons:

• Pricing can be complex with event-based billing
• Some setup complexity if not developer-centric

How much does Sentry cost?

• Developer: $0
• Team: $29/month
• Business: $89/month
• Enterprise: Custom pricing

Find out more about what's included in each of the Sentry plans.

Does Sentry offer a free trial?

Yes, Sentry offers a free trial.

#15. Userback 

Userback collects visual and video feedback directly from websites and apps.

Who is Userback designed for?

Product teams and QA who need structured feedback in‑app, with a balance of visual capture and developer context.

What are the key features of Userback?

• Visual bug reporting, video feedback, and console capture for web apps.​
• Ready‑made integrations.​
• Widget customization and segmenting for in‑app feedback.​

What are the Pros and Cons of Userback?

Userback Pros:

• Rich feedback detail
• Multiple feedback types
• Flexible integrations

Userback Cons:

• Setup is not simple
• The platform can feel complex

How much does Userback cost?

• Free Forever Plan (very limited)
• Team: $9/seat/month 
• Business: $19/seat/month 
• Business Plus $29/seat/month 
• Feature Portal add-on: $39/month

Find out more about what's included in each of the Userback pricing plans.

Does Userback offer a free trial?

A free plan is available.

#16. TestComplete

Part of the SmartBear suite of products, TestComplete is an automated testing tool for UI flows which it checks if your design behavior works as expected.

Who is TestComplete designed for?

TestComplete is designed for QA engineers and teams automating tests of UI/UX flows.

What are the key features of TestComplete?

• Scripted & codeless automation
• Keyword tests
• Record/playbac
• CI/CD integration

What are the Pros and Cons of TestComplete?

TestComplete Pros:

• Saves time on repetitive tests
• Powerful for regression & GUI testing
• Good IDE support

TestComplete Cons:

• Steeper learning for non-technical users
• Expensive for smaller teams
• Windows OS is required

How much does TestComplete cost?

• TestComplete Base $2,168 (single user)
• TestComplete Pro: $4,799 (single user)
• TestComplete Advanced: Custom pricing

Find out more about what's included in each of the TestComplete pricing plans.

Does TestComplete offer a free trial?

Yes, TestComplete offers a 14-day free trial.

#17. Qualaroo

Qualaroo shows targeted surveys to users so you can get quick feedback on your design decisions.

Who is Qualaroo designed for?

Qualaroo is designed for product managers, UX designers, and insights teams.

What are the key features of Qualaroo?

• On-site surveys
• Advanced targeting/segmentation
• CRM/analytics integrations

What are the Pros and Cons of Qualaroo?

Qualaroo Pros:

• Easy to collect contextual feedback
• Good targeting logic

Qualaroo Cons:

• Survey templates could be deeper
• Some users report support inconsistencies

How much does Qualaroo cost?

• Free forever plan (up to 50 responses only)
• Essentials: $69.99
• Enterprise: $149.99

Find out more about what's included in each of the Qualaroo pricing plans.

Does Qualaroo offer a free trial?

Yes, TestComplete offers a free trial.

#18. Useberry

Useberry helps you test prototypes and live designs with real interactions and clear analytics.

Who is Useberry designed for?

Useberry is designed for UX teams and designers testing early-stage prototypes.

What are the key features of Useberry?

• Prototype & live site testing
• Card sorting and tree testing
• Surveys
• Heatmaps
• Recordings & analytics
• Design tool integrations (eg. Figma, Sketch)
• Highlights & session tagging

What are the Pros and Cons of Useberry?

Useberry Pros:

• Easy setup & integration
• Good mix of qualitative & quantitative tests

Useberry Cons:

• Some limited features reported
• Complexity for advanced research workflows

How much does Useberry cost?

• Free forever plan (1 seat only)
• Growth: $79/month
• Enterprise: Custom pricing

Find out more about what's included in each of the Useberry pricing plans.

Does Useberry offer a free trial?

A free forever plan is available.

#19. Maze

Maze is a user research platform that turns your prototypes into tests with fast, actionable design feedback.

Who is Maze designed for?

Maze is designed for product designers and UX teams who want rapid unmoderated usability data.

What are the key features of Maze?

• Prototype testing
• Live website testing
• Surveys
• Card sorting
• Tree testing
• Analytics & reporting
• Participant targeting and screening

What are the Pros and Cons of Maze?

Maze Pros:

• Intuitive UI
• Strong Figma integration
• Varied testing types

Maze Cons:

• Steeper learning for advanced features
• Occasional stability issues

How much does Maze cost?

• Free forever plan (limited)
• Starter: $99/month
• Enterprise: Custom pricing

Find out more about what's included in each of the Maze pricing plans.

Does Maze offer a free trial?

A free forever plan is available.

#20. TestGrid

TestGrid is a test automation platform that helps you automate functional tests — useful for checking design flows automatically.

Who is TestGrid designed for?

TestGrid is designed for QA and automation engineers.

What are the key features of TestGrid?

• AI-powered scriptless test creation
• Real device cloud
• Cross-browser/mobile
• Functional/API testing
• CI/CD integrations

What are the Pros and Cons of TestGrid?

TestGrid Pros:

• Cost-effective automated testing
• Easy setup
• Rich test options

TestGrid Cons:

• Limited UI polish
• Documentation gaps
• Scaling limitations

How much does TestGrid cost?

• Fremium plan: $0 (limited -  only )
• Manual Testing: $25/month
• Private Dedicated: $30/month
• End to End Automation: $99/month
• Enterprise: Custom pricing

Find out more about what's included in each of the TestGrid pricing plans.

Does TestGrid offer a free trial?

Yes, TestGrid offers a free trial, as well as a free plan.

#21. Zephyr

Part of the SmartBear suite of products, Zephyr is a test management add-on for Jira that helps teams run and track test cases within the Jira workflow.

Who is Zephyr designed for?

The tool is designed for QA teams using Jira.

What are the key features of Zephyr?

• Test case creation/management
• Execution tracking
• Reporting
• Reporting in Jira context
• Dashboards
• Analytics

What are the Pros and Cons of Zephyr?

Zephyr Pros:

• Native Jira integration
• Solid core test management

Zephyr Cons:

• Performance/slow UI complaints
• Pricing model charges per Jira user 
• Limited standalone features
• UI can feel dated

How much does Zephyr cost?

• Zephyr Essential: Contact Sales for pricing
• Zephyr Standard: Contact Sales for pricing
• Zephyr Advanced: Contact Sales for pricing

Find out more about what's included in each of the Zephyr pricing plans.

Does Zephyr offer a free trial?

Yes, Zephyr offers a free trial.

Why BugHerd is the Best UAT Software Tool for Web Development

User acceptance testing is the moment you move past 'it works on paper' and confirm your website or software actually works for real users in real-world scenarios. The right UAT testing software makes that process faster, clearer, and way less painful by helping teams run structured test cases, capture feedback, and sign off with confidence before launch.

If your UAT involves reviewing websites, BugHerd is the standout choice. It’s the best UAT tool for websites because feedback is pinned directly to the page, with full context and zero back-and-forth, and best of all, it's easy for clients to use. Start a free trial or book a demo today and make your next website UAT cycle smoother from day one.

“I've never worked with more convenient software .... BugHerd actually saves time, which is often-promised and never a reality. While it's convenient for production, the key feature that is most beneficial is allowing non-technical users (think account leaders, PMs, but particularly clients) to simply point and click to identify an issue.“ - Lole T, Capterra Review

Frequently Asked Questions About UAT Testing Software

When does the user acceptance testing process happen in the software development lifecycle?
The user acceptance testing process happens near the end of the software development lifecycle, once the development team has a working build, so end users can validate it against business requirements and acceptance criteria before it goes live in the production environment.

Who should run end-user testing during the UAT process?
During the UAT process, end-user testing should be run by end users, beta testers, or business stakeholders (eg. clients) who represent actual users and realistic user scenarios.

What’s the difference between UAT testing and beta testing?
The difference between UAT testing and beta testing is that UAT testing confirms acceptance criteria in a test environment, while beta testing collects user feedback from beta testers in real world conditions.

What are test scenarios in user acceptance testing?
Test scenarios in user acceptance testing are realistic user scenarios that reflect real world scenarios and business processes users need to complete.

What are UAT test cases and why are they important?
UAT test cases are detailed test cases that guide users through expected actions, and they’re important because they reduce human error and make acceptance testing consistent.

How do you create a UAT test plan?
To create a UAT test plan, you define test scenarios, test data, acceptance criteria, who will execute tests, and how test results will be approved.

Why is user feedback important in the UAT testing process?
User feedback is important in the UAT testing process because it confirms the website or software meets user expectations and improves user satisfaction before launch.

What is automated user acceptance testing?
Automated user acceptance testing is acceptance testing that uses test scripts to execute tests repeatedly and support regression testing with less manual effort.

Should UAT include automated and manual testing?
UAT should include automated and manual testing because automation supports continuous testing and regression testing, while manual testing captures real user interactions.

What is operational acceptance testing (OAT)?
Operational acceptance testing (OAT) is acceptance testing that checks operational readiness testing requirements like monitoring, permissions, and support readiness.

What is production acceptance testing?
Production acceptance testing is the testing process that validates the software system in a production environment (or production-like setup) to confirm real world conditions won’t break it.

What is operational readiness testing?
Operational readiness testing is the process of confirming the business and technical teams can support the software system after release with stable operations.

What is contract acceptance testing?
Contract acceptance testing is acceptance testing that confirms the software meets user expectations and acceptance criteria defined in a contract or agreement.

How do you capture real user interactions during UAT testing?
To capture real user interactions during UAT testing, you log actions and feedback in a user acceptance testing tool and document results as users execute tests.

How can UAT testing software reduce human error?
UAT testing software can reduce human error by using clear test management workflows, detailed test cases, consistent test data, and structured test results tracking.

What’s the difference between UAT and usability testing?
The difference between UAT and usability testing is that UAT validates business requirements and acceptance criteria, while usability testing focuses on assessing usability and gathering qualitative feedback.

How do you know when acceptance testing is complete?
Acceptance testing is complete when all test scenarios and test cases are executed, test results meet acceptance criteria, and stakeholders approve the release.

Why is comprehensive testing important before launch?
Comprehensive testing is important before launch because it reduces risk by validating realistic user scenarios and readiness through operational acceptance testing and production acceptance testing.