WEBINAR

The 2 Levers to Running a Profitable Agency in a Difficult Market

Hear about

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Increasing existing client retention rates with effective upselling for greater profit.

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Reducing operational costs and increasing productivity for faster/quality service deliver.

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Developing customised strategies for individual client needs/growth areas.

Details

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Date: Thursday, June 27 2024

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Time: 11am UK / 6am ET

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Duration: 45 min


Can’t attend? Don't miss out. 
Make sure to register to receive the webinar recording.

Webinar overview

In today's competitive market, agencies must constantly evolve to stay ahead and remain profitable. By understanding client behaviour, developing personalised strategies, building stronger client relationships, and streamlining operations, you can transform your agency into a powerhouse of efficiency and profitability. 

Join us for an insightful webinar as we dive into actionable insights and practical steps to elevate your agency's success. BugHerd CEO and former agency owner, Stephen Neville will chat to leading UK Agency Advisor and Coach, Rob Sayles, who has been working with creative and marketing agencies for 20+ years, helping them enhance performance, client value, and operational efficiency. 

During this webinar, Rob and Steve will cover two critical areas:

1.  Increasing existing client retention rates with effective upselling for greater profit

  • The importance of retaining existing clients for profitability.
  • Deep diving into client data to understand client behaviour, preferences, and value.
  • Tools and methods for collecting and analysing client data.
  • Developing customised strategies for individual client needs/growth areas.
  • Effective communication and establishing ways to keep clients informed and engaged

2. Reducing operational costs and increasing productivity for faster/quality service delivery

  • The importance of optimising processes for cost reduction and productivity.
  • Conducting audits to identify areas where processes can be optimised to reduce costs.
  • Applying techniques to eliminate waste and improve service.
  • Leveraging technology to automate repetitive tasks and increase productivity.

Who should attend this webinar?

If you are a senior manager within a creative and marketing agency, tasked with running the business and ensuring that the company is efficient and profitable, then you will greatly benefit from this session.   You will also highly benefit if you lead a team within an agency which will impact agency profitability.

  • Agency CEOs, owners and founders
  • Agency directors
  • Agency leaders and senior management

Don't miss this opportunity to gain valuable insights from a seasoned agency thought leader with years of experience helping agencies thrive.

We look forward to seeing you at the webinar.

Speakers

Stephen Neville, CEO of Bug Tracking Software BugHerd

ROB SAYLES

Agency Ops Consultant

Rob specialises in transforming challenges into opportunities, leveraging over 25 years of deep industry insight and bespoke strategies to optimise business operations, enhance financial health, and foster a motivated, innovative team.

From successful business exits to frameworks for global giants, his journey has been about one thing: real, tangible success for his partners.

Rob’s advisory service is tailored for UK/US agencies above 2M ARR who are ready to embrace change for strategic growth.

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Stephen Neville, CEO of Bug Tracking Software BugHerd

STEPHEN NEVILLE

CEO @ BugHerd

Stephen (Steve) Neville, former Advertising Executive, and Founder of leading application development agency CommonCode, has more than 2 decades of marketing and tech leadership under his belt.

With experience on both the client and agency side, working with some of Australia's largest brands, Steve brings a wealth of digital strategy and communications experience with him to the BugHerd team.

Steve has expertly led the BugHerd team to achieve record growth numbers in both users and team members. What’s his plan B? Joining the Olympic Kayaking team!

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We look forward to seeing you there!
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