BUGHERD AND JIRA BUG TRACKING TOOL

Combine BugHerd with Jira for the ultimate bug tracking tool

Jira is one of the most popular project management and bug tracking tools. Adding BugHerd makes it easy for your clients and team to give feedback and report bugs on websites and apps.

Simplify visual feedback for your clients with BugHerd and boost your team reporting with Jira's powerful project management capability.

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Simple, visual bug reporting from BugHerd + the power of Jira

Both BugHerd and Jira can be described as bug tracking tools. However, the way they’re designed and who they’re designed for differs radically. Learn more about how to use Jira bug tracking tools, with the help of BugHerd.

BugHerd provides a simple way for your team and clients to track bugs and provide feedback on web projects. It has a point and click interface, making it easy for even non-technical users to master.

Even if you use Jira as your main source of project management, BugHerd makes it very easy for anyone outside your team to provide feedback without the need to create tickets in Jira. Plus BugHerd makes it easy to resolve bugs and action feedback by providing the information you need in the task. Technical information such as the browser, Operating System, even the element the feedback is attached to is captured in BugHerd.

So how can you use BugHerd as a simple bug tracking tool for Jira? To help out, we've answered the most commonly asked questions.

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What is a Jira bug tracking tool?
Jira software was originally designed as a bug and issue tracking tool. Beloved in the developer community, it has extended to become a management tool for work and projects. While Jira is still used for bug tracking and task management, it is increasingly popular for project management, product management and requirements and test case management. It’s particularly useful for software development when working with Agile methodologies due to its configurability and customisation. Interestingly JIRA comes from the Japanese word "Gojira" which means Godzilla.
Is BugHerd a bug tracking tool?
Like Jira, BugHerd began as bug tracking software, but has shifted to being a website and application review and feedback tool.
Where is the feedback sent?
BugHerd turns the feedback provided into tasks on a kanban style Task Board. Using the Task Board, you can sort, assign and track tasks to completion.
What are the differences between Jira and BugHerd?
Developers describe BugHerd as “simple issue tracking for web developers”. It’s a layer over a website where bugs can be captured and managed without the reporter needing to include technical information such as their operating system or the browser they’re using. This simplicity makes it incredibly easy to use with clients who may or may not have the same technical appreciation as the web development team.

Jira helps “plan, track and release great software”. While it began life as a Jira bug tracking tool, it has evolved into a powerful work management tool for agile software development teams. It breaks sizable projects down into manageable chunks of work and helps development teams ship faster to customers. Entire projects work from early requirements through to test case management can be tracked and reported on using Jira.

Like a lot of powerful tools, it can be overwhelming to those who don’t use it frequently, and getting customers with little technical knowledge to report issues and bugs through Jira bug tracking tool can be challenging. BugHerd can help with that challenge, it's the perfect bug tracking tool for Jira.
What do I need to install?
You need to have current plans for both Jira Software Server and BugHerd to integrate them. You will also need to have a project set up for Bugherd.

You are nearly there. BugHerd is the ideal bug tracking tool for Jira.
Can I integrate BugHerd with other existing tools?
BugHerd integrates natively with Slack, GitHub and Wordpress. Using Zapier or Integromat, you can integrate BugHerd with thousands of other tools, including Jira, Asana, Trello and many other project management tools
What information can be transferred between BugHerd and Jira?
There are a number of triggers and actions you can choose to transfer information between BugHerd and Jira bug tracking tools. For a complete list, please refer to our support documentation.
Can I see the screenshot in Jira?
You can’t transfer the screenshot from BugHerd to Jira, however a "share_url" link is included which enables your developers to login so they're only 1 click away from viewing the screenshot from Jira.
Can I close tasks in Jira and have them close in BugHerd?
You can set up zaps that trigger from BugHerd and have an action in Jira, or vice versa. So yes, you can close tasks in Jira and have them close in BugHerd too.

Benefits and Advantages of using our Jira Bug Tracking Tool

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BugHerd makes reporting bugs easy, even for non-technical people.

image of the technical information captured by bugherd

BugHerd captures the technical information that's usually manually entered into Jira.

image of screenshots being sent into jira

BugHerd's automatic screenshots are linked to the Jira ticket for easy developer viewing.

image of BugHerd's integrations

BugHerd integrates with your development team's existing Jira processes.


Integrating BugHerd and Jira Software Server in 4 steps with Zapier:

BugHerd integrates with Jira using a third party, such as Zapier. You don’t need to know a line of code to be able to integrate these two products. Integrate these two products to create the ultimate Jira bug tracking tool.

You can simply pick what information you want sent from BugHerd to Jira and when you want the information sent.

To make things simpler in Step 4, you can select a workflow or popular integration as a starting point. Think of it as a template for bug tracking.

You can also set your own triggers and actions for a unique integration.
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Step 1:
Connect BugHerd to Zapier from the Integrations page in BugHerd.
Step 2:
Select the Jira zap you want to use (or create your own).
Step 3:
Connect your accounts.
Step 4:
Watch the bugs flow from BugHerd to Jira