Web design and development teams need tools that streamline feedback processes and simplify client communication. Without the right tools, there are inevitable delays in the review and approval process of a website, and this in turn leads to projects running over time and over budget. Ensuring that your website projects run smoothly will not only keep your clients happy, but it will foster trust, increase client loyalty and referrals.
One of the leading website feedback and bug reporting tools currently available is BugHerd. BugHerd is the perfect end-to-end website feedback and bug tracking tool for creative agencies, marketing teams, web designers and web developers wanting to fast track their feedback process. The platform is primarily used to collect feedback on websites, but it’s also used extensively to collect feedback on PDFs, images, Figma files and other documents.
It enables users to easily manage and action feedback within the platform, or you can integrate BugHerd with your preferred project management tool to maintain your existing web design workflow.
It’s a great tool for both technical and non-technical users due to its intuitive interface and ease of use, and clients love it.
Key Features
- Effortless feedback collection: Collect feedback and bug reports via text comments, video recordings, annotated screenshots, drawings, and file attachments.
- Easy bug tracking: Report bugs in seconds by pinning feedback directly onto a page (like virtual sticky notes).
- Auto-capture of technical details: BugHerd automatically captures user browser, operating system, URL, screen resolution, and more.
- Client-friendly access: Clients can start giving feedback instantly without needing to log in.
- Organized feedback management: Manage all feedback through a Kanban-style task board, making it easy to assign, track, and action tasks.
- Seamless integrations: Integrate BugHerd with your favorite tools like monday.com, ClickUp, Asana, Trello, Slack, Zapier, and more.
Providing feedback
BugHerd's point, click and pin functionality means that each piece of feedback is pinned exactly where it applies (like a virtual sticky note on the page). Whether it’s a design prototype or a live site, clients can give their input effortlessly, without needing any technical expertise.
Clients don’t have to create an account, log in, or navigate a guest portal. They’re simply invited to the project and can start right away, with no complicated steps or systems. This ensures a smooth, user-friendly experience with no steep learning curve.
Gathering feedback
You can collect feedback seamlessly by either using the BugHerd browser extension or embedding a JavaScript snippet.
BugHerd automatically captures user metadata with each comment (your dev team will love this), including information like the URL, browser type, operating system, and screen resolution. This data is invaluable for quality assurance (QA) and user acceptance (UA) testing in website development, as it helps quickly pinpoint and resolve issues.
Centralized task board
BugHerd automatically organizes all feedback into a built-in, Kanban-style task board, making it easy for teams to manage comments directly within the platform. Users can review feedback, remove duplicates, assign tasks to team members, set priority levels, and organize tasks to fit their workflow.
Clients can also be given access to the task board so they can see how the project is tracking, but you are in control of what they see and are able to restrict their view.
Integrations
As well as having an in-built task board, BugHerd provides comprehensive integration options, supporting both one-way and two-way sync with leading project management, customer service, time tracking, billing and CRM platforms.
These include compatibility with widely used tools like WordPress, GitHub, Jira, Trello, Asana, ClickUp, monday.com, Productive, Slack, Zapier, and many more.
Public feedback collection
With BugHerd you can continue to receive feedback and bug reports even after your website project has been completed. BugHerd's public feedback collection feature enables teams to gather insights from a broader audience directly on your website. Visitors can feed back about specifics on a page such as a broken link, or on your site as a whole.
Pricing and value for money
BugHerd provides affordable pricing, starting at $41 per month for unlimited projects and unlimited guests, offering great value for money.
BugHerd is a great, budget-friendly choice for teams seeking a complete solution for feedback collection and project management, and will save you countless hours.
Ready to revolutionize your feedback process and elevate your web design workflow?
When it comes to streamlining your website feedback and bug tracking processes, BugHerd stands out as a must-have tool for web designers, developers, and creative teams.
The best way to experience BugHerd is by starting a free trial (no credit card required) or booking a 1:1 demo with a BugHerd team member.
Used by thousands of companies around the world, BugHerd will fast track your review process, and best of all, your clients will love it because it's so easy to use.
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