Featured Client – twenty4

Bugherd case study

We’ve noticed that we have an incredible community of BugHerders that are always eager to offer each other support with technical questions, general product info and sharing the love. So we’ve decided to create a space for our clients to share insight on how they use the product and why… and who doesn’t love a cheeky shout-out?

Introducing twenty4

twenty4 is a digital agency based in Melbourne and Sydney with the aim to help clients grow their business using digital technologies. Working across digital strategy, web development, eCommerce, SEO, social media and mobile twenty4 use strategy, design and technology to implement a well crafted process and approach that gives their clients a distinct advantage. twenty4 has been working as an agency for 14 years and service a range of clients in Australia and the US.

Matt Gillman answers our questions…

Why do you use BugHerd?

We’ve been using BugHerd for about a year now. For most of our projects, we first use BugHerd internally with the team and then give our clients access to pass across their final feedback on the site.

We use BugHerd as a tool to manage revisions that need to be made on our websites. Our typical workflow involves a project manager logging changes, updates and revisions for our developers to tackle. We also get our clients set up on BugHerd so they can easily let us know of changes the wish to see on the site. BugHerd is great because it allows us to document the changes with lots of detail and in-page, which we find much easier than written documents or emails with no real link to the problem.

What do you rate about BugHerd?

BugHerd rocks. We love that BugHerd makes feedback contextual, clear, and manageable across teams. We also find that clients easily grasp the tool and really appreciate being able to log bugs rather than try to explain everything in words.

Any improvements you’d like us to consider? 

We’ve got a few ideas –

  • When the user is logging a bug, there is no option to add an attachment. So if we need to add a file or a screenshot to help with the bug, we have to log it on the site, then go to the bugherd interface and add the attachment from there. It would be awesome to just be able to add it straight from the website without that extra step.
  • The comment box is a fixed size – there is no option to drag it out or use a scroll bar, so it’s kind of tough to add in a comment that has a bit of length to it.
  • Pretty minor, but in the ‘Projects’ drop down list, it’s not super intuitive that you can scroll through the list. Possibly a larger dropdown or a fixed scroll bar would be handy.

BugHerd note: You’ll be glad to know that we’re onto each and every one of these points. The bug entry box is scheduled for a rebuild in the coming months as well as the details panel. Third item is done… 🙂

Any big projects you’re excited to share?

We’re pretty excited about our recent launch of the new website for the United Nations Regional Centre for Peace and Disarmament (UNRCPD). For this build, we constructed a unique system in the WordPress backend so the client would have over-the-top control of all content across the site. Using Advanced Custom Fields (ACF) as the foundation, our system allows the editor to simply add content types to each page, enabling many types of page layouts. We also took every opportunity to build an accessible site that alleviates common barriers experienced by people with different abilities. The new build is responsive and also features a twitter feed, calendar of events and image galleries.


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