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WordPress user feedback plugins make it easy for web developers to get feedback from clients and other stakeholders. Visitors are able to comment and share their opinions, helping you make better decisions to enhance your website.
Developers understand the challenges of collecting feedback from clients and users. Things can get messy very quickly and lead to customer feedback being missed or misinterpreted, as well as project delays due to the continual back and forth with stakeholders.
User feedback plugins will speed up the customer feedback collection process and help make sure that your website development projects run smoothly.
Top 5 WordPress Feedback Plugins
1. BugHerd
BugHerd is the leading WordPress feedback plugin tool available. Simply install the plugin once, then turn it on and off as required. You can use BugHerd on both your websites and the WordPress Admin.
It makes it super easy to collect user feedback, which is then turned into clear, actionable tasks, making it easy to track comments and bug reports. Users simply pin comments directly onto a web page as they're reviewing it, capturing screenshots and technical details automatically. Feedback then flows into a task board for easy management and to ensure that nothing is missed.
Forget the feedback forms or surveys and start using a user feedback plugin such as BugHerd for your website development projects.
Key Features
- Feedback is pinned onto the exact spot that users want to comment on (like sticky notes on a web page)
- Feedback is captured via comments, annotations on screenshots, drawing tools, as well as video and audio recordings
- User technical data is automatically captured (operating system, URL, browser, resolution, etc)
- Comments flow into a Kanban-style task board as tasks to be prioritized and actioned
- BugHerd easily integrates with popular tools like Monday.com, ClickUp, GitHub, Asana, Slack and many more
Collect visual feedback and bug reports easily
Collect user feedback and bug reports in a timely and actionable way every time. Clients simply markup your WordPress website by pinning their feedback directly on the element that they want to comment on. They can also comment directly on images, designs, PDF documents and even Figma files.
BugHerd's platform also supports video feedback, enabling clients to provide feedback which is more complex and better understood when demonstrated in motion.
Comprehensive technical data is automatically captured
With every piece of user feedback or bug report, BugHerd automatically captures the user's technical data, ensuring you have a holistic understanding of the context, speeding up the review process, and saving you hours of follow up time.
The technical data captured includes: browser information, URL, operating system, screen resolution, user details, etc. This eliminates any back and forth and provides everything you need to resolve bugs quickly.
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Manage all feedback from a single location
All user feedback and bug reports automatically flow into a user-friendly Kanban-style task board. From there you can prioritize each task, assign each one to specific team members, and make sure they are actioned quickly and accurately.
Your website projects will run smoothly as all tasks are centralized into one location, so that you and your team don’t miss anything.
View your own list of tasks or see the entire team's. You'll easily be able to see the status of individual comments and bug reports so that each one is actioned accordingly, nothing is missed, and you're able to deliver customer value.
BugHerd integrates with project management tools that you already use
BugHerd also integrates seamlessly with popular project management, customer support and CRM tools such as Jira, Asana, GitHub, ClickUp, Monday.com, Zapier and Slack, as well as many other.
By integrating with platforms that you already use, your team will benefit from smooth communication and collaboration.
Send as much or as little information as you desire between BugHerd and these tools to ensure feedback is actioned, quickly, everyone is up-to-date and your projects move along efficiently.
Receive ongoing feedback to make sure your website is always up-to-date
BugHerd is the ultimate collaboration tool for managing bug reports during a website development project and beyond.
Collect feedback on ongoing basis via BugHerd's Public Feedback widget. Once a website goes live, you can continue to receive bug reports from general website visitors so that your website is always accurate and working as optimally as possible.
How to install the BugHerd Feedback Plugin for Wordpress
- Log into WordPress Dashboard: Access your WordPress admin area by logging in to your website.
- Navigate to Plugins: In the left-hand menu, click on "Plugins," and then select "Add New."
- Search for BugHerd: In the search bar, type "BugHerd" and press enter. Look for the BugHerd plugin in the search results.
- Install the Plugin: Click on the "Install Now" button next to the BugHerd plugin. Once the installation is complete, click "Activate" to enable the plugin on your site.
- Configure BugHerd: After activation, you will need to configure the plugin by entering your BugHerd API key or project key. You can find these keys in your BugHerd account under project settings.
- Embed Feedback Button: The BugHerd plugin will add a feedback button to your WordPress site, allowing users to submit feedback directly from any page.
Pros
- Simple to use
- Seamless website feedback capture and bug reporting
- No client login required
- Unlimited projects
- Built-in Kanban board
- Integration with popular project management tools
- 7-day free trial
- Unlimited guests
- Competitive pricing
- Comprehensive Help Library
Cons
- No 24/7 customer service
- Lack of a mobile app
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2. Jotform
Capturing website feedback using JotForm is simple and effective. Start by creating a custom feedback form, then embed it into your website using the provided HTML code or the JotForm WordPress plugin. Set up email notifications to receive alerts for new submissions, ensuring timely responses to user feedback. Use JotForm's analytics tools to review and analyze the feedback, allowing you to identify trends and address common issues. This streamlined process helps enhance user satisfaction and improve website performance.
Key Features
- Easily create customizable feedback forms to collect specific feedback
- Embed forms directly into WordPress sites with shortcodes or plugins
- Use conditional logic and show or hide questions based on user responses for a more personalized experience
- Receive instant alerts for new feedback submissions
- Track and analyze feedback data with built-in reporting tools
Pros
JotForm provides a highly customizable and user-friendly platform, allowing businesses to tailor feedback forms to their specific needs without any coding. The seamless integration with WordPress ensures easy embedding and management of forms. Additionally, JotForm's real-time notifications and robust analytics help you respond quickly to user input and make data-driven decisions to enhance your website's performance and user experience.
Cons
JotForm is limited to collecting feedback via forms which is cumbersome in comparison to other tools. The extensive customization options can be overwhelming for beginners, and the advanced features may require a learning curve. Additionally, the free version has limitations on form submissions and storage, which could be restrictive for high-traffic websites. Some users may also find that embedding forms can slightly impact site loading times.
3. WebEngage
As a user feedback tool, WebEngage uses surveys and feedback forms within the WebEngage dashboard. The questions can be customized to suit your needs and set to display the feedback form to specific user segments. You can also trigger feedback requests based on user actions, such as exit intent. Finally, the feedback can be collected and analyzed using WebEngage's robust analytics tools to gain insights and improve your website.
Key Features
- Design tailored feedback forms and surveys to meet specific needs
- Create surveys to specific user segments based on behavior or demographics
- Gather feedback across web, mobile, and email channels
- Trigger feedback forms based on user actions, like exit intent or time spent on a page
- Analyze feedback data with detailed insights and reporting tools
Pros
WebEngage stands out from other platforms by offering unparalleled customization and targeting capabilities, enabling businesses to capture highly relevant feedback from specific user segments. Unlike many competitors, WebEngage excels in multi-channel engagement, allowing seamless feedback collection across web, mobile, and email, providing a holistic view of user sentiment.
Cons
To collect website feedback using WebEngage you need to create forms or surveys for users complete, so it's not as user-friendly as other platforms when it comes to feedback collection. Whilst the forms and surveys are customizable, the extensive customization options can be overwhelming for users who only need basic feedback forms, making it less user-friendly for those with simple requirements.
WebEngage also tends to be more expensive than simpler feedback tools, which might not be justified for smaller businesses or websites with basic feedback needs.
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4. JustFeedback
JustFeedback is a straightforward tool for collecting website feedback, designed to make it easy for businesses to gather insights from their visitors. With a simple and user-friendly interface, JustFeedback allows you to create custom feedback forms that can be easily embedded into your website. By providing real-time feedback from users, JustFeedback helps you quickly identify areas for improvement, enhancing the overall user experience on your site.
Key Features
- Easily create and customize forms to suit your specific feedback needs
- Quick and easy embedding of feedback forms on your website
- Gather insights from users as they interact with your site
- Export feedback data for further analysis or reporting
- Feedback forms are optimized for use across different devices, ensuring accessibility on desktops, tablets, and mobile phones
Pros
JustFeedback is a valuable tool for collecting website feedback, offering simplicity, real-time feedback, and customizable forms. Its user-friendly interface allows developers to quickly set up and implement feedback forms, making it easy to gather targeted insights on design, functionality, and user experience. With flexible integration options and a cost-effective approach, JustFeedback helps streamline the development process by enabling quick identification and resolution of issues before the website's official launch.
Cons
JustFeedback is more suited to collecting website feedback on a basic level, and it only does this via forms. It lacks advanced features like sophisticated customization options, which may be necessary for larger or more complex projects. The platform's scalability and integration capabilities are also limited, making it less ideal for extensive feedback needs or teams requiring seamless workflow integration. Additionally, its reporting features are basic, which can make in-depth analysis more challenging compared to more robust tools.
5. Ninja Forms
Ninja Forms is a versatile and user-friendly WordPress plugin that is highly effective for collecting website feedback during the development stage. It allows developers to create customized feedback forms with a simple drag-and-drop interface, making it accessible even to those with limited technical skills. Ninja Forms can be used to gather specific feedback on design, functionality, and user experience, helping identify issues and areas for improvement before the website goes live.
Key Features
- Easily create customized feedback forms without any coding
- Show or hide form fields based on user responses
- Break feedback forms into multiple sections, making it easier for users to provide detailed feedback
- Set up automatic email alerts to notify of new feedback submissions
- Embed feedback forms on any page or post, fully integrated with the WordPress environment for easy access and management
Pros
Ninja Forms has a user-friendly drag-and-drop interface, which allows for quick and easy form creation without technical expertise. It also allows for extensive customization without needing coding skills.
Its deep integration with WordPress makes it particularly attractive for WordPress users, providing seamless form management directly within the CMS. Ninja Forms offers a modular approach, with a free core version and the option to add specific advanced features through paid extensions, making it adaptable and cost-effective for different project needs.
Cons
Ninja Forms, while user-friendly, has some drawbacks as a website feedback tool. It only uses forms to capture feedback, which is limiting, and the free version of Ninja Forms is basic, with advanced features like conditional logic requiring paid add-ons.
The Ninja forms plugin can impact website performance, especially with complex forms, and there’s a learning curve for using its more advanced features. Support is limited for free users, potentially leading to challenges if issues arise.
