Posts we tagged 'teamwork'

Why customer support shouldn’t be limited to one person

Customer support shouldn't be limited to just one person. Solving problems for your customers shouldn't be limited to one team member, in fact it's a surefire way to reduce empathy for customer problems within the rest of the team. Here's why we think you should aim to get your entire team onto solving customer's problems...

BugHerd loves remote teams

The benefits and challenges of working globally Having a geographically dispersed team can be challenging. Especially when you’re collaborating, and especially when you’re in different timezones. Slack, for example, is fantastic for collaborating with folks that are at work at...

How retros solved team communication.

When I started at Macropod nearly a year ago, I was a little surprised to find that a company that seemed to have their act together in so many ways didn’t do regular “retrospectives”. For the last five years I’ve worked in...

What kind of leader are you?

I’m a first-time CEO (although it’s certainly not the first time I’ve managed a team). I know I still have a lot to learn, especially as my team is small and I’ve only been at this a few years. The...

Trust, above all else

As a startup founder, one of the hardest things you have to learn to do is to relinquish control. Once you start hiring you have to work incredibly hard to resist the temptation to micromanage your team. I still remember the first...

Shaking Off My Corporate Anxiety

Changing jobs can be hard, changing careers are harder, and changing from a corporate role to a start-up (or vice-versa) can be either the best or the worst decision you’ve ever made. I’ll be the first to admit that I’ve...

How Improv Will Make You a Better Collaborator

Problem solving in a team is often a significant challenge. Whether it be a technical problem, a design sprint, a product roadmap or even planning the next team retreat, getting buy-in from everyone in the team can be tough. Teams...

How important is customer service?

Surely we’d all agree that good customer service can lead to happier customers? So what processes and interactions get a company to that holy grail of creating happy, engaged and profitable customer relationships? We took a moment to survey our...