Posts we tagged 'team collaboration'

Why customer support shouldn’t be limited to one person

Customer support shouldn't be limited to just one person. Solving problems for your customers shouldn't be limited to one team member, in fact it's a surefire way to reduce empathy for customer problems within the rest of the team. Here's why we think you should aim to get your entire team onto solving customer's problems...

BugHerd loves remote teams

The benefits and challenges of working globally Having a geographically dispersed team can be challenging. Especially when you’re collaborating, and especially when you’re in different timezones. Slack, for example, is fantastic for collaborating with folks that are at work at...

How we use Slack at BugHerd

In March 2014 we wrote a post about why moved our team’s internal communication from Atlassian’s Hipchat to the (now) ridiculously popular Slack. In November 2015, we’re still a bunch of productive slackers, and it’s nice to note that Slack, for the most...

How retros solved team communication.

When I started at Macropod nearly a year ago, I was a little surprised to find that a company that seemed to have their act together in so many ways didn’t do regular “retrospectives”. For the last five years I’ve worked in...

How Improv Will Make You a Better Collaborator

Problem solving in a team is often a significant challenge. Whether it be a technical problem, a design sprint, a product roadmap or even planning the next team retreat, getting buy-in from everyone in the team can be tough. Teams...

How Thoughtbubble reduced their feedback loop by 60%.

We’re such happy little vegemites to be able to work with such amazing customers from around the globe. We track bugs and collect client feedback from every continent except Antarctica (Looking at you Mcurdo Station!). It’s pretty cool!

Why we all got Slack (and loved it)

  As company that builds apps to improve productivity, we’re always on the look out for tools to improve our own workflow. We try out our competitors products, we try out new gadgets and we love experimenting at tweaking our...

Featured Client – Bigfish Creative Group

We love finding out about the development processes that our clients’ go through with their teams and clients. Even more so when that process includes the use of BugHerd. We spoke with Brett Pollett from Bigfish Creative Group about the...

Featured Client – Evolution 7

This month’s featured client is a long standing BugHerd customer who have been incredibly helpful to us when we want to sense check new features and enhancements and always provide us with excellent client feedback.