Posts we tagged 'customers'

Why customer support shouldn’t be limited to one person

Customer support shouldn't be limited to just one person. Solving problems for your customers shouldn't be limited to one team member, in fact it's a surefire way to reduce empathy for customer problems within the rest of the team. Here's why we think you should aim to get your entire team onto solving customer's problems...

Frequently Asked Support Questions

NOTE: If you’ve come here via some amazing Google FU you’ll find a more up to date version (July 2019) of these questions here. Whether you’re a brand new BugHerder, or you’ve been tracking bugs with us for years, there’s...

An update from the CEO

A little over a year ago, I sat down and wrote this blog post about “the future of BugHerd”. It seemed like a good idea at the time and we had some grand hopes and visions for what we wanted this...

Featured client – Kiwi Digital Creative

Kiwi Digital Creative is a small but mighty digital agency specialising in websites, web applications, mobile apps and creative digital projects. We spoke with Phil Benoit from KiwiDC about how BugHerd fits into their web project management process.

Featured Client – Evolution 7

This month’s featured client is a long standing BugHerd customer who have been incredibly helpful to us when we want to sense check new features and enhancements and always provide us with excellent client feedback.

How important is customer service?

Surely we’d all agree that good customer service can lead to happier customers? So what processes and interactions get a company to that holy grail of creating happy, engaged and profitable customer relationships? We took a moment to survey our...

Five tips to reach top customer service satisfaction

Since we started capturing customer satisfaction ratings on our customer support responses we have reached an incredible 99% of respondents who have indicated to be satisfied. Compare this to the industry average of 85% for other web applications (which Zendesk...