Posts we tagged 'communication'

The key to better client relationships

The relationship between client and agency can be volatile. Crazy deadlines, organisational pressure, budget limitations and long hours can all contribute to an emotionally charged environment. Making these relationships work is the key to a successful agency and general workplace sanity. So, why can it be so difficult and how can we build more effective relationships? Find out more...

BugHerd loves remote teams

The benefits and challenges of working globally Having a geographically dispersed team can be challenging. Especially when you’re collaborating, and especially when you’re in different timezones. Slack, for example, is fantastic for collaborating with folks that are at work at...

Above All Human 2016

A small group of the Bugherd team attended the inaugural Melbourne ‘Above All Human’ Conference, presented by Startup Victoria in 2015. We left the event feeling inspired, passionate about being involved in the startup community and positive about the fact...

How we use Slack at BugHerd

In March 2014 we wrote a post about why moved our team’s internal communication from Atlassian’s Hipchat to the (now) ridiculously popular Slack. In November 2015, we’re still a bunch of productive slackers, and it’s nice to note that Slack, for the most...

Support email costs you time and money

A little while ago I wrote a post on how to quantify the cost of email communication. Even though it was written a while ago now, the message couldn’t be more true today. As agencies search for ways to streamline their...

Building an online community.

Have you ever been to one of those conferences that promises an excellent opportunity to ‘network and mingle’ with like-minded folks? Where you get given your name on a laminated safety pin badge handed over with a way-too familiar grin?...

How retros solved team communication.

When I started at Macropod nearly a year ago, I was a little surprised to find that a company that seemed to have their act together in so many ways didn’t do regular “retrospectives”. For the last five years I’ve worked in...

Trust, above all else

As a startup founder, one of the hardest things you have to learn to do is to relinquish control. Once you start hiring you have to work incredibly hard to resist the temptation to micromanage your team. I still remember the first...

Meet Dan: Macropod Account Manager

In his role of Macropod “Account Manager” (we were hoping he’d go with Customer Service Evangelist or Senior Happiness Hero) the majority of our customers will be lucky enough to chat with Dan from time to time. Dan has been around Macropod...

How Improv Will Make You a Better Collaborator

Problem solving in a team is often a significant challenge. Whether it be a technical problem, a design sprint, a product roadmap or even planning the next team retreat, getting buy-in from everyone in the team can be tough. Teams...