Posts we tagged 'client feedback'

Improve the QA process with this simple bug reporting template

What is “done” when you’re referring to bug tracking? What’s “done” for one person in the QA process could be “in-progress” for another. Without a process in place, bug tracking can be a downright chore. It doesn’t take long for inconsistencies in reporting to lead to follow-up emails, bugs getting left behind and the QA process resembling more of a “free for all” than a defined system.

Screenshots without a browser extension

I’m pleased to announce that this week we’ve released an exciting new feature: In-browser screenshots. BugHerd is the first (and only) online visual feedback tool that will capture accurate screenshots, on desktop and mobile, on Safari, Chrome, Edge (IE), and...

How Thoughtbubble reduced their feedback loop by 60%.

We’re such happy little vegemites to be able to work with such amazing customers from around the globe. We track bugs and collect client feedback from every continent except Antarctica (Looking at you Mcurdo Station!). It’s pretty cool!

Use BugHerd to get visual feedback on wireframes

One of the most requested BugHerd features we get is the ability to receive customer feedback on wireframes, not just web feedback. Wireframes are really the first point in the design process where you have something tangible to show a...

Emails: Cost you time and your client money.

We’ve been scratching our heads, to work out a way to quantify the cost of email communication… In a BugHerd survey on customer service sent out late last year,  83% of respondents stated that email was the preferred way of...

Why BugHerd is a must-have for client development

Someone you respect recommended BugHerd to you on Twitter, and now you’re trying to sell the idea to your team and, more importantly, your clients. We know BugHerd isn’t always easy to explain to someone who doesn’t build websites for...

Five tips to reach top customer service satisfaction

Since we started capturing customer satisfaction ratings on our customer support responses we have reached an incredible 99% of respondents who have indicated to be satisfied. Compare this to the industry average of 85% for other web applications (which Zendesk...