Posts we tagged 'bug tracking'

Improve the QA process with this simple bug reporting template

What is “done” when you’re referring to bug tracking? What’s “done” for one person in the QA process could be “in-progress” for another. Without a process in place, bug tracking can be a downright chore. It doesn’t take long for inconsistencies in reporting to lead to follow-up emails, bugs getting left behind and the QA process resembling more of a “free for all” than a defined system.

Screenshots without a browser extension

I’m pleased to announce that this week we’ve released an exciting new feature: In-browser screenshots. BugHerd is the first (and only) online visual feedback tool that will capture accurate screenshots, on desktop and mobile, on Safari, Chrome, Edge (IE), and...

Why you should run a Bug Bash program

It may seem that bug testing is the sole responsibility of developers. But more and more, teams are finding that additional value can be extracted by involving the entire company. If the first real user of your product is a paying customer, you may have missed an opportunity to uncover issues in your software before it gets in their hands. That's where a company-wide Bug Bash can help.

How to submit the perfect bug report

“Our website is broken! Please fix it right away, we’re losing business!” Every Dev or Designer has had a client ask them to set everything aside to urgently fix their ‘broken website’. “It’s just a small change” they cry as...

The 2015 BugHerder Survey Results

First of all, thank you everyone who filled in our survey. We had more than 150 responses which gives us an excellent snapshot of how you use Bugherd for bug and issue tracking and where our product / market fit...

The bug tracker says “Done” … but what is Done?

Imagine, if you will, working in a software company. Now, imagine you work in the customer support team, and it’s your job to take customer feedback, log bugs for the dev team and communicate with the customer once things are fixed....

How Thoughtbubble reduced their feedback loop by 60%.

We’re such happy little vegemites to be able to work with such amazing customers from around the globe. We track bugs and collect client feedback from every continent except Antarctica (Looking at you Mcurdo Station!). It’s pretty cool!

Featured client – Kiwi Digital Creative

Kiwi Digital Creative is a small but mighty digital agency specialising in websites, web applications, mobile apps and creative digital projects. We spoke with Phil Benoit from KiwiDC about how BugHerd fits into their web project management process.