Get started on Search Engine Optimisation.

It’s no secret that Search Engine Optimisation takes time, a fair amount of effort and quite a bit of technical know-how. Fast growth and acquisition is often a key focus of online start-ups, to get as many customers as possible...

Use BugHerd to get visual feedback on wireframes

One of the most requested BugHerd features we get is the ability to receive customer feedback on wireframes, not just web feedback. Wireframes are really the first point in the design process where you have something tangible to show a...

Featured Client – Bigfish Creative Group

We love finding out about the development processes that our clients’ go through with their teams and clients. Even more so when that process includes the use of BugHerd. We spoke with Brett Pollett from Bigfish Creative Group about the...

Emails: Cost you time and your client money.

We’ve been scratching our heads, to work out a way to quantify the cost of email communication… In a BugHerd survey on customer service sent out late last year,  83% of respondents stated that email was the preferred way of...

Tell us your feature requests on UserVoice.

We’re all about happy customers… Do you have a suggestion for feature updates or enhancements to BugHerd? Is there a way we can deliver more value for you and your clients or team? Can we tweak the way you log...

Featured Client – Evolution 7

This month’s featured client is a long standing BugHerd customer who have been incredibly helpful to us when we want to sense check new features and enhancements and always provide us with excellent client feedback.

How important is customer service?

Surely we’d all agree that good customer service can lead to happier customers? So what processes and interactions get a company to that holy grail of creating happy, engaged and profitable customer relationships? We took a moment to survey our...

The switch to Cloud 66

It’s not very often that we at BugHerd will recommend a service or product. We may tweet, but we’ve never gone to the lengths of writing a blog post about it. We’re making an exception for a startup called Cloud...

Featured Client – twenty4

We’ve noticed that we have an incredible community of BugHerders that are always eager to offer each other support with technical questions, general product info and sharing the love. So we’ve decided to create a space for our clients to...

Why BugHerd is a must-have for client development

Someone you respect recommended BugHerd to you on Twitter, and now here you are trying to sell the idea to your team and, more importantly, your clients. We know BugHerd is not an easy thing to explain to someone who...