Emails: Cost you time and your client money.

We’ve been scratching our heads, to work out a way to quantify the cost of email communication… In a BugHerd survey on customer service sent out late last year,  83% of respondents stated that email was the preferred way of...

Tell us your feature requests on UserVoice.

We’re all about happy customers… Do you have a suggestion for feature updates or enhancements to BugHerd? Is there a way we can deliver more value for you and your clients or team? Can we tweak the way you log...

Featured Client – Evolution 7

This month’s featured client is a long standing BugHerd customer who have been incredibly helpful to us when we want to sense check new features and enhancements and always provide us with excellent client feedback.

How important is customer service?

Surely we’d all agree that good customer service can lead to happier customers? So what processes and interactions get a company to that holy grail of creating happy, engaged and profitable customer relationships? We took a moment to survey our...

Featured Client – twenty4

We’ve noticed that we have an incredible community of BugHerders that are always eager to offer each other support with technical questions, general product info and sharing the love. So we’ve decided to create a space for our clients to...

Why BugHerd is a must-have for client development

Someone you respect recommended BugHerd to you on Twitter, and now you’re trying to sell the idea to your team and, more importantly, your clients. We know BugHerd isn’t always easy to explain to someone who doesn’t build websites for...

How much should your startup spend?

We’ve created a spreadsheet to help you work out how much your startup should spend each month to get the most out of your capital. Download it now. Things are looking pretty good for your startup. You’re half way through your...

Crowdsourcing QA with Suite101

BugHerd is useful for anyone designing a website, from startups to web agencies to Facebook applications. We recently caught up with Rafe Hatfield, the head developer from Suite101, a growing content network that’s been using BugHerd to crowd source and...

Five tips to reach top customer service satisfaction

Since we started capturing customer satisfaction ratings on our customer support responses we have reached an incredible 99% of respondents who have indicated to be satisfied. Compare this to the industry average of 85% for other web applications (which Zendesk...

How BugHerd helps Startup ScriptRock Kick Ass

As a tech startup we love to help out others in the same position. Any startup’s strength is in how quickly it can innovate over its competition. Larger, more established companies may have a wealth of resources at their disposal,...