Posts filed under 'Survey'

Support email costs you time and money

A little while ago I wrote a post on how to quantify the cost of email communication. Even though it was written a while ago now, the message couldn’t be more true today. As agencies search for ways to streamline their...

How to market to Developers

I consider myself a pretty lucky Marketer. I get to work with the people who also just happen to be my direct target audience, developers and designers. This comes with both pros and cons. On the upside I get to...

The 2015 BugHerder Survey Results

First of all, thank you everyone who filled in our survey. We had more than 150 responses which gives us an excellent snapshot of how you use Bugherd for bug and issue tracking and where our product / market fit...

How important is customer service?

Surely we’d all agree that good customer service can lead to happier customers? So what processes and interactions get a company to that holy grail of creating happy, engaged and profitable customer relationships? We took a moment to survey our...