Posts filed under 'Staff'

Are you our new Marketing Associate?

We are on the hunt for a Marketing Associate working primarily with our popular Software as a Service (SaaS) product BugHerd. Find out more about the job...

Should startup teams do daily standups?

A common ritual in software and startup teams is a daily, or weekly standup, huddle or scrum or whatever you wish to call it. It generally means the team (part or whole) has a designated time to all stand-up and communicate. But why should you do a standup (or not)?

Why customer support shouldn’t be limited to one person

Customer support shouldn't be limited to just one person. Solving problems for your customers shouldn't be limited to one team member, in fact it's a surefire way to reduce empathy for customer problems within the rest of the team. Here's why we think you should aim to get your entire team onto solving customer's problems...

How retros solved team communication.

When I started at BugHerd nearly a year ago, I was a little surprised to find that a company that seemed to have their act together in so many ways didn’t do regular “retrospectives”. For the last five years, I’ve...

Trust, above all else

As a startup founder, one of the hardest things you have to learn to do is to relinquish control. Once you start hiring you have to work incredibly hard to resist the temptation to micromanage your team. I still remember the first...

Meet Thuy: Splitrock Studio Office Manager

Thuy is one of the most important people to work at Splitrock Studio, since she is in charge of how stocked with milk and coca-cola the fridge is. Beverages notwithstanding, we couldn’t live without Thuy and her broad range of...

Meet Alan: Splitrock Studio Co-Founder & CEO

We’d like you to meet our fearless leader, co-founder and Splitrock Studio CEO Alan! He’s not the only Alan to work for Splitrock Studio, but since he was the first to, he gets dibs on all the usernames and handles....

Meet Jesse: Splitrock Studio Backend Dev

Jesse is one of the vital linchpins to our fabulously talented Developer team. Self attested man of few words, when Jesse adds to a discussion he adds a depth of understanding that make others shut-up and pay attention. Quietly calm,...

Meet James: Splitrock Studio Frontend Dev

James is a frontend developer who started with us almost 2 years ago (that’s like 14 in dev years!). Since we’re all about equal opportunity, James managed to land the job despite a lack of beard. This is very strange...