Posts filed under 'Staff'

10 reasons to celebrate with BugHerd

If you hadn’t heard, Bugherd is celebrating 10 years of helping teams get valuable feedback on website designs, builds and content. So let’s party like we’re 10 years old! Normally in Australia we celebrate a 10th birthday with a party...

The Website Design Principles You May Not Be Aware Of

Design inspiration, trends and more as we near the end of 2020. Website design principles are a constant yet ever changing part of the wonderful illustrations, images and experiences we have online. Where at one time gradients were widely used...

Are you our new Marketing Associate?

We are on the hunt for a Marketing Associate working primarily with our popular Software as a Service (SaaS) product BugHerd. Find out more about the job...

Should startup teams do daily standups?

A common ritual in software and startup teams is a daily, or weekly standup, huddle or scrum or whatever you wish to call it. It generally means the team (part or whole) has a designated time to all stand-up and communicate. But why should you do a standup (or not)?

Why customer support shouldn’t be limited to one person

Customer support shouldn't be limited to just one person. Solving problems for your customers shouldn't be limited to one team member, in fact it's a surefire way to reduce empathy for customer problems within the rest of the team. Here's why we think you should aim to get your entire team onto solving customer's problems...

How retros solved team communication.

When I started at BugHerd nearly a year ago, I was a little surprised to find that a company that seemed to have their act together in so many ways didn’t do regular “retrospectives”. For the last five years, I’ve...

Trust, above all else

As a startup founder, one of the hardest things you have to learn to do is to relinquish control. Once you start hiring you have to work incredibly hard to resist the temptation to micromanage your team. I still remember the first...