Posts filed under 'Staff'

Why customer support shouldn’t be limited to one person

Customer support shouldn't be limited to just one person. Solving problems for your customers shouldn't be limited to one team member, in fact it's a surefire way to reduce empathy for customer problems within the rest of the team. Here's why we think you should aim to get your entire team onto solving customer's problems...

Macropod Community Manager

We are looking for a Community Manager to work with us in Yarraville, Melbourne. Does the following sound like you?

How retros solved team communication.

When I started at Macropod nearly a year ago, I was a little surprised to find that a company that seemed to have their act together in so many ways didn’t do regular “retrospectives”. For the last five years I’ve worked in...

Trust, above all else

As a startup founder, one of the hardest things you have to learn to do is to relinquish control. Once you start hiring you have to work incredibly hard to resist the temptation to micromanage your team. I still remember the first...

Meet Thuy: Macropod Office Manager

Thuy is one of the most important people to work at Macropod, since she is in charge of how stocked with milk and coca-cola the fridge is. Beverages notwithstanding, we couldn’t live without Thuy and her broad range of behind-the-scenes...

Meet Alan: Macropod Co-Founder & CEO

We’d like you to meet our fearless leader, co-founder and Macropod CEO Alan! He’s not the only Alan to work for Macropod, but since he was the first to, he gets dibs on all the usernames and handles. It could...

Meet Tom: Macropod Financial Controller

Tom is both an old and a new face at Macropod. He joined the ranks in the formative days of the company during an internship. This saw Tom deliver data which formed Bugherd’s original pricing models. He’s now back to...

Meet Jesse: Macropod Backend Dev

Jesse is one of the vital linchpins to our fabulously talented Developer team. Self attested man of few words, when Jesse adds to a discussion he adds a depth of understanding that make others shut-up and pay attention. Quietly calm,...

Meet Conrad: Macropod Backend Dev

Conrad joined the team at the same time we were picking up our office and shifting location from the east to the west. We’re lucky he decided to move his own home to the west, to be closer to the...

Meet James: Macropod Frontend Dev

James is a frontend developer who started with us almost 2 years ago (that’s like 14 in dev years!). Since we’re all about equal opportunity, James managed to land the job despite a lack of beard. This is very strange and...