Posts filed under 'Staff'

Are you our new Marketing Associate?

We are on the hunt for a Marketing Associate working primarily with our popular Software as a Service (SaaS) product BugHerd. Find out more about the job...

Should startup teams do daily standups?

A common ritual in software and startup teams is a daily, or weekly standup, huddle or scrum or whatever you wish to call it. It generally means the team (part or whole) has a designated time to all stand-up and communicate. But why should you do a standup (or not)?

Why customer support shouldn’t be limited to one person

Customer support shouldn't be limited to just one person. Solving problems for your customers shouldn't be limited to one team member, in fact it's a surefire way to reduce empathy for customer problems within the rest of the team. Here's why we think you should aim to get your entire team onto solving customer's problems...

Macropod Community Manager

We are looking for a Community Manager to work with us in Yarraville, Melbourne. Does the following sound like you?

How retros solved team communication.

When I started at BugHerd nearly a year ago, I was a little surprised to find that a company that seemed to have their act together in so many ways didn’t do regular “retrospectives”. For the last five years, I’ve...

Trust, above all else

As a startup founder, one of the hardest things you have to learn to do is to relinquish control. Once you start hiring you have to work incredibly hard to resist the temptation to micromanage your team. I still remember the first...

Meet Thuy: Macropod Office Manager

Thuy is one of the most important people to work at Macropod, since she is in charge of how stocked with milk and coca-cola the fridge is. Beverages notwithstanding, we couldn’t live without Thuy and her broad range of behind-the-scenes...

Meet Alan: Macropod Co-Founder & CEO

We’d like you to meet our fearless leader, co-founder and Macropod CEO Alan! He’s not the only Alan to work for Macropod, but since he was the first to, he gets dibs on all the usernames and handles. It could...

Meet Tom: Macropod Financial Controller

Tom is both an old and a new face at Macropod. He joined the ranks in the formative days of the company during an internship. This saw Tom deliver data which formed Bugherd’s original pricing models. He’s now back to...