Posts by Dan Medcraft

Tell us your feature requests on UserVoice.

We’re all about happy customers… Do you have a suggestion for feature updates or enhancements to BugHerd? Is there a way we can deliver more value for you and your clients or team? Can we tweak the way you log...

Five tips to reach top customer service satisfaction

Since we started capturing customer satisfaction ratings on our customer support responses we have reached an incredible 99% of respondents who have indicated to be satisfied. Compare this to the industry average of 85% for other web applications (which Zendesk...