Posts by Alan Downie

What kind of leader are you?

I’m a first-time CEO (although it’s certainly not the first time I’ve managed a team). I know I still have a lot to learn, especially as my team is small and I’ve only been at this a few years. The...

Trust, above all else

As a startup founder, one of the hardest things you have to learn to do is to relinquish control. Once you start hiring you have to work incredibly hard to resist the temptation to micromanage your team. I still remember the first...

Funding an Australian Startup

After my previous post about why Macropod chose to stay in Australia, I received quite a few questions about raising money in Australia vs raising in the US and about our experience funding a startup generally. Whilst my post was quite...

Why we kept our Startup in Australia

Matt (my co-founder) and I started BugHerd more than four years ago. In startup terms, we’re not a successful company yet and we’re certainly no unicorn. But we’re still alive, and we still have a dream we want to deliver. It’s...

The bug tracker says “Done” … but what is Done?

Imagine, if you will, working in a software company. Now, imagine you work in the customer support team, and it’s your job to take customer feedback, log bugs for the dev team and communicate with the customer once things are fixed. Let’s...

How Improv Will Make You a Better Collaborator

Problem solving in a team is often a significant challenge. Whether it be a technical problem, a design sprint, a product roadmap or even planning the next team retreat, getting buy-in from everyone in the team can be tough. Teams...

Building a better GitHub Wiki

Using GitHub Wiki for software specifications Recently we decided to tighten up some of our processes around documentation and specification of projects. The goal was to take the conversations that usually happen in Slack and document them somewhere where we...

You Can’t Be All Things to All People…

I read a tweet a few weeks back that had my head meeting my desk repeatedly. The advice was “Don’t build a Swiss army knife, build a scalpel”. I get the sentiment behind the message (i.e. build a focused product),...

Why we all got Slack (and loved it)

  As company that builds apps to improve productivity, we’re always on the look out for tools to improve our own workflow. We try out our competitors products, we try out new gadgets and we love experimenting at tweaking our...

Use BugHerd to get visual feedback on wireframes

One of the most requested BugHerd features we get is the ability to receive customer feedback on wireframes, not just web feedback. Wireframes are really the first point in the design process where you have something tangible to show a...