Author: Alan Downie

taking a look under the hood

Why customer support shouldn’t be limited to one person

Customer support shouldn’t be limited to just one person.

Solving problems for your customers shouldn’t be limited to one team member, in fact it’s a surefire way to reduce empathy for customer problems within the rest of the team.

Here’s why we think you should aim to get your entire team onto solving customer’s problems…

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Splitrock Studio

Introducing Splitrock Studio

A lot has changed at BugHerd, and we wanted to get you up to date with some important changes.

Recently BugHerd’s parent company, Macropod Software Pty Ltd, has changed name to Splitrock Studio Pty Ltd.

Find out what this means for BugHerd customers and for our future.

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Team members surrounded by virtual tasks

Why you should run a Bug Bash program

It may seem that bug testing is the sole responsibility of developers. But more and more, teams are finding that additional value can be extracted by involving the entire company. If the first real user of your product is a paying customer, you may have missed an opportunity to uncover issues in your software before it gets in their hands.

That’s where a company-wide Bug Bash can help.

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Startmate Demo Day 2016

It’s hard to believe it’s been 5 years since Matt and I were out there pushing the funding wheelbarrow around for BugHerd. Back then he

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Trust, above all else

As a startup founder, one of the hardest things you have to learn to do is to relinquish control. Once you start hiring you have to

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