Customer support shouldn’t be limited to just one person.
Solving problems for your customers shouldn’t be limited to one team member, in fact it’s a surefire way to reduce empathy for customer problems within the rest of the team.
Here’s why we think you should aim to get your entire team onto solving customer’s problems…
A lot has changed at BugHerd, and we wanted to get you up to date with some important changes.
Recently BugHerd’s parent company, Macropod Software Pty Ltd, has changed name to Splitrock Studio Pty Ltd.
Find out what this means for BugHerd customers and for our future.
I’m pleased to announce that this week we’ve released an exciting new feature: In-browser screenshots. BugHerd is the first (and only) online visual feedback tool
It may seem that bug testing is the sole responsibility of developers. But more and more, teams are finding that additional value can be extracted by involving the entire company. If the first real user of your product is a paying customer, you may have missed an opportunity to uncover issues in your software before it gets in their hands.
That’s where a company-wide Bug Bash can help.
It’s hard to believe it’s been 5 years since Matt and I were out there pushing the funding wheelbarrow around for BugHerd. Back then he
Have you ever have an idea for a cool side project? Maybe it’s starting a new technical blog, or you have a great idea for
Responsive Design (again) This may seem a bit “last year”, but the challenges we face with responsive design have not gotten any easier. Not only
I have many flaws. I know about most of them, but I’m sure there are just as many I don’t know about. I try to be a
A little over a year ago, I sat down and wrote a blog post about “the future of BugHerd”. It seemed like a good idea at
As a startup founder, one of the hardest things you have to learn to do is to relinquish control. Once you start hiring you have to
